Toyota Escondido

Nice visit Service is excellent and high quality customer interaction. Thank you ver much for the car wash. I received a very good explanation for my concerns. Service is excellent and high quality customer interaction. Thank you ver much for the car wash. I received a very good explanation for my concerns. More

Service. Mozie Alcorn of Toyota of Escondido is outstanding. He really knows how to treat his customers. He recommends only the work necessary and that's com Mozie Alcorn of Toyota of Escondido is outstanding. He really knows how to treat his customers. He recommends only the work necessary and that's comforting. He doesn't hard sell you on extras you don't need. More

15000 service It only took one hour for the 15000 service on my Toyota Avalon. I waited in the showroom where there was WiFi, TV, snacks and water--all free, The It only took one hour for the 15000 service on my Toyota Avalon. I waited in the showroom where there was WiFi, TV, snacks and water--all free, The couches and chairs were very comfy. After one hour, the service writer came and got me, explaining everything that had been done. Everything was ok, and I was happy to see my car was all clean after the free car wash I had requested. I did make an appointment a few days earlier, asking which day was the slowest, They said Wednesday, and It all worked out, so I suggest going in on a Wednesday! Paula More

Kyle in service He is always amazing and he makes it easy to understand and deal with any issues. I will always request him for any, and every issue that is had. 10/1 He is always amazing and he makes it easy to understand and deal with any issues. I will always request him for any, and every issue that is had. 10/10 More

Service on Tacoma We had the pleasure of working with Patrick in the service department on Wednesday. He checked what the best service for my Tacoma was and as well too We had the pleasure of working with Patrick in the service department on Wednesday. He checked what the best service for my Tacoma was and as well took care of the recall on the truck. We dropped it off ( no appt) and my husband called me at 1 pm to tell me truck was ready. Talk about service. More

Transparency of vehicle Sales very murky I came in with a TrueCar print out for vehicle purchase and with my Costco Card for a Costco program comparison purchase. I had previously done this s I came in with a TrueCar print out for vehicle purchase and with my Costco Card for a Costco program comparison purchase. I had previously done this same thing at BobBaker Subaru in 2017 with good results. The Costco analysis printout for viewing was to have MSRP and comparison Costco saving and any dealer additions shown. Instead a piece of scratch paper had the Costco price written on it offered up by sales manager. First they tried to sell me a model with 1500 miles as a new vehicle which we had them change out to a new vehicle. At signing a mandatory security system was added to original penciled cost and a service contract was also added that they claimed I agreed to. I noticed the discrepancies as contract scrolled by on a computer screen (someone else controlled speed of scrolling). My wife and I agreed we had not been approached about a service contract and had them modify service contract to a better term but the very overpriced mandatory security system was a bait and switch item we ended up with. We should have walked once things got fishy with demo vehicle trying to be sold as new. I received a E-mail from customer service manage Jessica Swanger as to my experience and to thank me for my business and I responded as to particulars mentioned above with no RSVP back even after a follow up reminder. My evaluation is: questionable protocol for sales process at dealership with Customer lip service. Think about using another dealership and read their reviews prior to using them. Thanks for listening! More

Working with True Professional Personal Very pleasant and professional personal, knowledgeable in all aspects of my vehicle. Honest and coursidate people and made it a pleasure doing busines Very pleasant and professional personal, knowledgeable in all aspects of my vehicle. Honest and coursidate people and made it a pleasure doing business with them. More

Excellent service! Max Weismann is very professional and helpful that’s why I’m always come back in this place. Even though I’m to far from my home I’ll always recommen Max Weismann is very professional and helpful that’s why I’m always come back in this place. Even though I’m to far from my home I’ll always recommend this place 👍 More

Great customer experience. Work was done in a timely manner, even at the arrival time employee greets you and fills paperwork right away so service can be done faster, then you Work was done in a timely manner, even at the arrival time employee greets you and fills paperwork right away so service can be done faster, then you can be on your way. Thanks Javier for a great service. More

Excellent I have been coming to your dealership since 2001 for service on my car. Garth Hersey has taken care of it all of that time. Because of him, I have sen I have been coming to your dealership since 2001 for service on my car. Garth Hersey has taken care of it all of that time. Because of him, I have sent many people to your place. After his promotion, he had John Suckling handle my account. He is excellent at his job and makes the experience enjoyable. The car is always done as promised. I gave you 5 stars because of the great service I have always received. My desire is to reach 400,000 miles on this car and with your excellent service department, I think it is possible. I'm at 340,00- now. Once again thank you for your great service department and especially to Garth and John. More