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Toyota Escondido
Escondido, CA
1,021 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,021 reviews
November 20, 2017
Kyle was a great help! Kyle Kezer helped me when I dropped my car off to be serviced. I had a couple of questions and concerns regarding my car and he was a great help. Extr Kyle Kezer helped me when I dropped my car off to be serviced. I had a couple of questions and concerns regarding my car and he was a great help. Extremely friendly and answered all of my questions, he listened to what I had to say and tailored my service accordingly. I would recommend going to Kyle for all of your car service needs. More
by WWETombstone619
Employees Worked With
Kyle Kezer
November 18, 2017
Regular maintenance. Great service. Excellent customer service. Professional staff with high integrity. Always friendly. Only had good experiences in the last 15 years I’ve been going th Excellent customer service. Professional staff with high integrity. Always friendly. Only had good experiences in the last 15 years I’ve been going there. Thank you More
by marta
Employees Worked With
Garth Hersey, Art Lara
November 18, 2017
Warranty Brake Inspection I dropped my 2017 Tacom off at 8:15 AM for a 8:30 AM appointment. Whe. I expressed my concerns about the breaking system the technician seemed like he I dropped my 2017 Tacom off at 8:15 AM for a 8:30 AM appointment. Whe. I expressed my concerns about the breaking system the technician seemed like he was doing everything that he could to explain me out of having the breaks inspected. He said what I explained to him was normal and common. We test drove the Tacom and as expected I could not get the issue to duplicate with the technician in the passenger seat. Again, he seemed to try and talk me out of him inspecting the break system. I said no I want the brake system inspected. Well let’s just say about 4:00 PM I had to call them and ask the status and I got the answer of oh well we have been super busy and we are just getting to it. About an hour later they called that the Tacom was ready. I can’t tell, but I think they let the Tacom sit there all day and did nothing. This was SUPER POOR CUSTOMER SERVICE!!! Excuses, excuses, excuses!!! I may just go back to Toyota Carlsbad for service. Much better experience and excellent customer service. This was only my second time at Escondido Toyota and both time they made me feel like I was an inconvenience to them by bring my vehicles in for warranty service and inspection. More
by TysonScott69
Employees Worked With
Paul Sinclair
November 14, 2017
Great The service is good and the people so nice since the appointment to the end of the sales thanks for the services and the attention The service is good and the people so nice since the appointment to the end of the sales thanks for the services and the attention More
by Good deal
Employees Worked With
Javier Rivera
November 13, 2017
Oscar is the best! I worked with Oscar on Wednesday and was thoroughly impressed with his knowledge of all things Toyota 4runner. Oscar was patient, informative, and fri I worked with Oscar on Wednesday and was thoroughly impressed with his knowledge of all things Toyota 4runner. Oscar was patient, informative, and friendly. I wouldn't hesitate to work with him in the future for my next purchase. More
by Greg P
Employees Worked With
Oscar Marcial
November 12, 2017
Recall Repair Items It went very smoothly. The service was very good. No hassles whatsoever. There is always a little room for improvement, which is the only reason I hav It went very smoothly. The service was very good. No hassles whatsoever. There is always a little room for improvement, which is the only reason I have the 4 stars instead of 5. More
by joerisse
Employees Worked With
Ray Clearwater
November 11, 2017
Very friendly and quick service I habe taken my car in twice and both times I have been helped quickly and kindly. The jobs were completely in a timely and professional manner. The a I habe taken my car in twice and both times I have been helped quickly and kindly. The jobs were completely in a timely and professional manner. The appointment times I requested were accepted right away and convenient. More
by Asdfjkl
Employees Worked With
Art Lara
November 09, 2017
OVER PROMISE AND UNDER DELIVER SEEMS TO BE THE NORM.. This dealership would be getting a zero if it was an option. Made an appointment 4 days prior to have a simple service (35K mile) done on my vehicle. This dealership would be getting a zero if it was an option. Made an appointment 4 days prior to have a simple service (35K mile) done on my vehicle. When I arrived they told me they would have my vehicle done in approximately 1 hour and the service advisor (Paul Sinclair) told me they would provide a courtesy wash on my truck. I advised them I would be waiting for my vehicle while they conducted the service. 3 HOURS later Paul called me to tell me my truck was ready. No courtesy notification for the delay whatsoever. When I walked to the service department to pick up my truck he just proceeded to give me every excuse in the book as to why it took so long. Furthermore, they left their trash in my truck and they didn’t even wash my vehicle like Paul advised me they were going to. It took 3 hours to do a simple oil change and tire rotation. Not to mention their were only 2-3 other people in the waiting area. Very disappointing experience with Paul and this will be my last time taking my vehicle to this dealer... All they care about is taking your money. I’ve always been a loyal Toyota vehicle owner for the past 20 years and I’m starting to have second thoughts. More
by axiomcp
Employees Worked With
Paul Sinclair
November 09, 2017
Art Lara Art was a great service rep. Easy to work with. He made the whole service experience a very pleasant one. I would definitely recommend this dealersh Art was a great service rep. Easy to work with. He made the whole service experience a very pleasant one. I would definitely recommend this dealership for their service needs. More
by Ntsnaka6
Employees Worked With
Art Lara
November 08, 2017
Recall Fix and Extended Warrantee great customer service, especially Kyle, one of the service managers at T of Escondido. He explained the why of things done and not to be done bec it' great customer service, especially Kyle, one of the service managers at T of Escondido. He explained the why of things done and not to be done bec it's not actually broken. More
by oragoncmanoy
Employees Worked With
Kyle Kezer
