Toyota Escondido | Page 77

A Culture of Dishonesty-Stay Far Away From These Crooks I want to make it very clear that I am not reacting irrationally and I have given Escondido Toyota every opportunity to make my experience right over I want to make it very clear that I am not reacting irrationally and I have given Escondido Toyota every opportunity to make my experience right over several weeks. I think it's important to let other consumers know what is going on at this dealership. At best, they are dishonest. And at worst, they are trained and directed to steal from their customers. To make a very long story short, I was tasked with helping one of my employees purchase a new 2017 4runner. She has excellent income, good credit and had up to 15k cash down payment. This should have been the easiest deal this sales team had ever come across. Instead, they attempted to absolutely rob this girl blind. Lorenzo, who is the assistant sales manager can only be described as a total xxxxxxx. It's guys like him that give care salesmen bad names. He qouted this girl almost a $900 monthly payment on a 35k loan. When I asked him to break down the costs for me, he refused. I asked him for the rate? He refused. I asked him for the amount financed. He refused. In short, he couldn't describe to me why the payment was so high because he simply didn't want to. This dealership is totally predatory. They feed on people who have no knowledge of math or who will not question them on their shady numbers. Eventually, after refusing to actually answer my questions, outside of their scripted 3 lines they are taught to say to defuse a customers questions, he simply walked out of the room and said he was done. I was shocked to see such a large dealership for such a large manufacturer act in this manner. In other words, if they couldn't rip me off, they'd rather just not sell me a car. I spoke to the GM, and while he seemed like he was going to be helpful, he didn't really put in the effort to help me or fix the situation. The problem with this dealership is the culture they are breeding there. It runs all the way down from the owner/GM to the sales managers, to the finance managers down to the sales people. Lorenzo in particular is a total xxxxxxx, who wouldn't even look me in the eye because he was lying to blatantly. We decided to go to Carlsbad Toyota and she was driving her new 4runner within an hour or two. Carlsbad did not have the car she wanted but they were able to get one from a nearby dealer within about an hour. I'd like to show you the details and differences of the two deals below: Escondido: Trade in value: $1500 Payment: $859.00 per month Amount Financed: Who knows Rate: never could find out, but my calculator was spitting out about 20% Time taken: about 7 hours in 3 trips Carlsbad: Trade in Value: $2700 Payment: $500.35 Amount Financed:$30,265 Rate: 5.90 Time: about 2 hours Summary: Anyone who buys a car from this dealership should have their head examined. They are crooks. They are breeding a culture of dishonesty that runs so deep, they would need to clean out their entire sales and management staff and wait a few years before they can clean off the stink that is attached to them. This group of misfits have no business representing a fins company like Toyota, one in which my father in law worked for almost 20 years. It's obvious that management reads these reviews but has absolutely no plans on changing the culture there. Hey Lorenzo, I'm sure I'll see you at some Job Fair soon because with an attitude like yours, not only will you soon be unemployed, but your chances of success in ANY industry are nill. Thank you Carlsbad Toyota for treating my employee with the respect and dignity she deserves. Not only will I never recommend this Escondido dealership to anyone I know, I will go out of my way to make sure nobody I know every buys a car or gets service from this wasteland. More

Always amazing!! I just bought my 3rd car from Juan. I talked to Juan in the afternoon about my lease being up. By that evening I drove away in my new 2017 Prius! I lo I just bought my 3rd car from Juan. I talked to Juan in the afternoon about my lease being up. By that evening I drove away in my new 2017 Prius! I love it! Juan listened to my needs in a car, my allowance for a car and I really wanted to own the car . He answered all my questions. Figured out what car would fit me best! I'm completely satisfied. I would recommend him and the Escondido Dealership to everyone. He is very honest and personable. He has followed up with me. Also, answering any questions I have. He is 5 stars all the way!! More

WOW!! This is an amazing dealership Antonio, Juan, Jim A++ From beginning to end, my experience at Toyota Escondido was far and away the very best experience I've ever had buying a car. I was treated so well b From beginning to end, my experience at Toyota Escondido was far and away the very best experience I've ever had buying a car. I was treated so well by an incredibly professional staff. I just can't say enough good things about Antonio, Juan, and Jim. Myself and my husband were on the road in our beautiful new Camry in ONLY 2 HRS AND 45 MINUTES!!!! and talked about this awesome dealership all the way home! I would HIGHLY recommend. A+++++++++++++++++++++++ More

Horrible service I would give Hector zero stars if I could, he is super rude and unprofessional. Super shady when I confronted him with an issue. He had no reasons to I would give Hector zero stars if I could, he is super rude and unprofessional. Super shady when I confronted him with an issue. He had no reasons to as why it took them a month to get me financed and still can't get the job done. They want me to pay on the car I traded in which they've had for a month which has accrued late fees now because they refuse to pay it along with the truck I am trying to finance. Horrible. More

Very helpful ,friendly and no rushed! I bought my fist Toyota and was a good experience very friendly,honest and 100% clear. Ricardo Calderón was a hard worker and work on the best for me. I bought my fist Toyota and was a good experience very friendly,honest and 100% clear. Ricardo Calderón was a hard worker and work on the best for me. More

Easy and not rushed I had a great experience buying my first car at Toyota, thanks to Ricky. He helped me choose the right car and gave me a lot of knowledge over my new I had a great experience buying my first car at Toyota, thanks to Ricky. He helped me choose the right car and gave me a lot of knowledge over my new iA. I asked for something within my price range and he didn't just best to find what I needed. I want to thank him for helping me and making me feel like i as la part of the familg . I was never rushed or pressured over my decision. I'd also like to thank the 2 gentlemen that helped me go through the process, Mr. Aguirre and the new rep that's helped me sign papers. Thank you all. More

Very helpful during our car buying experience. Was 100 percent honest on the best vehicles available and was very friendly throughout the time we where there. during our car buying experience. Was 100 percent honest on the best vehicles available and was very friendly throughout the time we where there. More

Fast, Easy, Excellent! I have bought all my Toyotas from Toyota of Escodido. The dealership is top notch and staff is always great! From sales to service look no further! I have bought all my Toyotas from Toyota of Escodido. The dealership is top notch and staff is always great! From sales to service look no further! Thank You see you next time! More

Juan's costumer service is just awesome !! Juan Zaragoza is not only very professional at what he does, but he is also a great person. He is the best salesman I've ever seen! Juan Zaragoza is not only very professional at what he does, but he is also a great person. He is the best salesman I've ever seen! More

Juan Zaragoza is a great salesman My husband has been buying cars from this dealership for 8 years (5 cars so far) even tho he lives in Riverside, precisely because of the excellent se My husband has been buying cars from this dealership for 8 years (5 cars so far) even tho he lives in Riverside, precisely because of the excellent service (same for the maintenance of the vehicles. We don't mind driving because they are that good!!). I moved to Los Angeles a year ago and I needed to buy a car (this time a used car) and was not disappointed that Juan Zaragoza is always there for us and has in mind your benefit. He focuses on helping you according to your needs and particular situation instead of trying to just make a sell. We always look specifically for him for this among other reasons. Great person, great salesman. The experience with him feels always personal and the process is not overwhelming as I know it can be when you're trying to find the right vehicle. More