Toyota Santa Monica

Excellent dealer and service My Matrix had a recall in May for the airbag. Thomas Sovag kept me informed about the status and arranged a rental after 3 months of no part. In Sep My Matrix had a recall in May for the airbag. Thomas Sovag kept me informed about the status and arranged a rental after 3 months of no part. In September, we finally decided to turn in the car on a new RAV4. Tony Doyle was professional and helpful. He found the car that we wanted in San Diego and sent a driver to retrieve it for us. He spent lots of time with us so that we could learn the features. More

Dale Strauf was great; saved me money and got me in and out on a Saturday. Knowledgeable and customer-oriented—can't ask for more. Oh—and a good sense of humor! was great; saved me money and got me in and out on a Saturday. Knowledgeable and customer-oriented—can't ask for more. Oh—and a good sense of humor! More

Basic maintenance and 100, 000 mile check up My car is 11 years old, just turning over to 100000 miles, always bring it to Santa Monica Toyota for all it's maintenance. Mark Lewis is my servi My car is 11 years old, just turning over to 100000 miles, always bring it to Santa Monica Toyota for all it's maintenance. Mark Lewis is my service advisor and I know I am in good hands when i leave my car with him. He's honest and has never steered me wrong. More

Christopher Rinker in the service dept. was fantastic This is my first, and possibly only, review ever written on a website like this. I just needed to say publicly that I received the best customer servi This is my first, and possibly only, review ever written on a website like this. I just needed to say publicly that I received the best customer service I have ever had at an automobile company, from Christopher Rinker. I hate going into auto shops, service depts., etc. because usually I am treated with either indifference and contempt from less than enthusiastic staff. Christopher was honest, knowledgeable, courteous, and diligent. Give that man a promotion! More

Necessary Repairs Thanks to the thoughtful advice of Thomas Soveg, your service representative we were made aware of an issue that required immediate attention and cert Thanks to the thoughtful advice of Thomas Soveg, your service representative we were made aware of an issue that required immediate attention and certainly saved us future grief and additional repair costs not to mention the loss of use of the car at perhaps an inconvenient time and place. A very patient professional person to have in your service department that for us casts a very positive view of Toyota Santa Monica. Pauline and Dick Troy Santa Monica More

Diana Loncar I was ready to lease a new car, more specifically, a car I had my eye on for quite awhile. A Prius. The moment I walked in Santa Monica Toyota I was I was ready to lease a new car, more specifically, a car I had my eye on for quite awhile. A Prius. The moment I walked in Santa Monica Toyota I was treated with courtesy and professionalism. Diana Loncar walked me through my first lease and I was so impressed with her candor and generous demeanor that upon departure I referred her to 2 of my friends that were interested in Prius also. After my experience going through the process of leasing my beautiful car and the follow-through to insure all my expectations were met I think I will continue to be a loyal customer to Toyota and Diana Loncar in particular. More

Quick, efficient service by Tom Soveg a veteran rep. Tom Soveg is a knowledge rep who is courteous and professional. I have found him to be honest in his recommendations with respect to needed service on Tom Soveg is a knowledge rep who is courteous and professional. I have found him to be honest in his recommendations with respect to needed service on my cars. I have worked with tom for over 10 years. Solid employee.recommend him highly. More

Excellent Customer Service I brought my car in for a routine maintenance and to replace the worn out time belt. I was extremely impressed by Ricky's professionalism and attentio I brought my car in for a routine maintenance and to replace the worn out time belt. I was extremely impressed by Ricky's professionalism and attention to detail when I explained the reasons for my visit. He kept me up to date on the progress of the maintenance service, and made recommendations that were within my budget. Now that I work a few miles away from the Dealership, I will be bringing my car in for future services. Toyota Santa Monica is "Best In Class" and "Gets is right the first time". Many thanks. More

Great Service! I gave Toyota of Santa Monica 5 stars because of the great service, from Christopher Rinker, who greeted me promptly and told me what my options were I gave Toyota of Santa Monica 5 stars because of the great service, from Christopher Rinker, who greeted me promptly and told me what my options were (without any pressure, which was a nice change from other Service Dealers I have gone to before). He said my car would be done in 1 hour and 15 minutes and it was! I would definitely return to Toyota of Danta Monica! More

Service on my 2009 Highlander Service Advisor, Chris Rinker is very courteous and professional. I needed an oil change and was taking this vehicle on a road trip so I wanted every Service Advisor, Chris Rinker is very courteous and professional. I needed an oil change and was taking this vehicle on a road trip so I wanted everything checked. Chris Rinker reviewed what was completed, made suggestions and I received my vehicle when promised. Terrific service in comparison to other dealerships!!! I will definitely bring my vehicle back to Santa Monica Toyota. More