Toyota Town of Stockton

Outstanding Buying Experience at Toyota Town of Stockton I would like to comment on the service and conduct that I received by Toyota Town of Stockton, and in particular, Eric Zheng. Let’s start with the I would like to comment on the service and conduct that I received by Toyota Town of Stockton, and in particular, Eric Zheng. Let’s start with the bottom line; in my 55 years of life, it was the one of the finest purchasing experiences that I have had. 1st. Efficiency: I was contacted minutes after I had made the internet inquiry on the Toyota website, as opposed to the hours, days with other dealers that I had reached out to. 2nd Price: Hands down, Toyota Town of Stockton defeated all competitors. Eric Zheng was able to negotiate a price low enough to compel me to drive from 3 hours away to purchase. The price was so good that I was actually able to upgrade to the next level of Prius, and still stay within my budget. 3rd Professionalism: I could not have asked for better treatment as a customer, than the treatment I received from Mr. Zheng. It is obvious that Toyota Town of Stockton screens their staff aggressively; and the professionalism of Mr. Zheng is a clear reflection of that. From the time I came through the door until the time I drove off the lot, Eric Zheng made certain that every question that I had was answered; and being a consultant for a living, I asked a lot of questions. I spent a good deal of time looking at different trim levels and colors. Due the the large inventory that is on hand at Toyota Town of Stockdon, it required that I be shuttled to an off site parking area. As a result, I was able to drive a Prius to and from, in addition to my test drive. This gave me a valuable feel for the new Prius and a confidence in the decision to purchase. 4th Offers during the sales demonstration: Add on products or “back end” products offered through Toyota by Mr. Zheng, were done in a very professional, non invasive, non-over pressured manner. While I did not purchase all of them, I did purchase an extended warranty. 5th Offers during the purchase transaction: Again, Add on products or “back end” products offered through Toyota by Adam Baza, were done in a very professional, non invasive or non-over pressured manner. They were well explained and offered. The efficiency and speed that Mr. Baza worked at to complete the paperwork was impressive. 6th Vehicle Set Up: Mr. Zheng spent a good deal of time training, explaining and familiarizing me with the set up of the GPS, Premium Sound System, and Electronic Dash Board settings. He explained in excellent detail. the system that Toyota calls “Entune”. When I left the lot, I did not have to set the clock, date etc. myself. There was no ambiguity as to how to scroll through the menus. The vehicle was ready from the gate; and I had full knowledge of the other Entune options that were available to me; as well as how to change settings. 7th Follow up: Eric Zheng followed up 2 times post sale to be certain that I was a satisfied customer and to answer any questions that I might have regarding the vehicle settings, just in case I may have forgotten. This was not only unexpected, but very impressive. It showed a genuine concern for me as a customer and a great way to cement my return to Toyota Town of Stockton as a repeat customer. I did not feel “hustled out the door” post sale as I have with other purchases at different manufacturer dealerships over the years. Toyota Town of Stockton has got it right with their customer relations/sales person training and policies. Eric Zheng is an excellent representative of those policies. Well done Toyota Town of Stockton. In my profession, customer service and satisfaction are paramount and must be strictly adhered to. Xiaoyu Eric Zheng is an excellent example of those compulsory attributes. Clearly, I will refer any of my friends or family to Toyota Town of Stockton, when considering a Toyota purchase; just as I was referred by a close friend, that drove from Fresno to Toyota Town of Stockton, to make his purchase. More

the best salesmen i ever met good customer service,friendly and helpful!!!!!that is the best toyota in my life so far.i"ll bring my friend to Toyota Town of stockton if they need good customer service,friendly and helpful!!!!!that is the best toyota in my life so far.i"ll bring my friend to Toyota Town of stockton if they need a car and get good service. More

New Car Purchase I have purchase 3 Toyota's in my life and it's such an amazing car. On 5/152016 I took my Mom to pickup her first Toyota, a Rav4. Kevin Hamlin the Int I have purchase 3 Toyota's in my life and it's such an amazing car. On 5/152016 I took my Mom to pickup her first Toyota, a Rav4. Kevin Hamlin the Internet Director of sales helped us and my mom couldn't have had a better experience. Kevin came in on his day off and cut his vacation short for us. That's the service that makes you keep coming back. I purchased my first Toyota in 1996 and my 3rd in 2008 and I've never done a service anywhere but Stockton Toyota Town. The Service Manager Steve Heminger is the Best. Thanks again for a great experience Kevin and making my mom's day. More

Accommodating. I have to commend Toyota Town of Stockton. After having a not so good experience. I was contacted by Eric Zheng and he was very kind and attentive tow I have to commend Toyota Town of Stockton. After having a not so good experience. I was contacted by Eric Zheng and he was very kind and attentive towards my needs. He made sure I got what I was looking for and worked with me. I was impressed with his kindness and willingness to work with me, which many dealers do not do. I highly recommend coming to Eric as he will put you as the customer first! SO satisfied with my purchase and the fact I chose Toyota Town of Stockton! Thanks Eric! (: More

Excellent experience Being a first buyer can be very nerve and scary. I don't know anything about the car. When we went there,we were so happy that there is a person who c Being a first buyer can be very nerve and scary. I don't know anything about the car. When we went there,we were so happy that there is a person who can speak Chinese. Our English is not very good, that helps me a lot. Eric is a very performance , he helped us a lot and got us an amazing deal. We bought the car very quick without doubt . We were so glad that Eric can be there. More

6 Star customer service I just want to complement MARK STULTS on his excellent customer service. This guy treats you like family and gets the job done thanx Mark and keep up I just want to complement MARK STULTS on his excellent customer service. This guy treats you like family and gets the job done thanx Mark and keep up the good work. More

Go See Kevin Went to see Kevin Hamlin about a Tacoma. He's a great guy. Great experience. I happily recommend him to anyone looking for a Toyota. Went to see Kevin Hamlin about a Tacoma. He's a great guy. Great experience. I happily recommend him to anyone looking for a Toyota. More

2016 highlander Let me start off by saying this was my first car me and my wife purchased from any dealer. I live in antelope and before consign down to Stockton To Let me start off by saying this was my first car me and my wife purchased from any dealer. I live in antelope and before consign down to Stockton Toyota town I did 2 months of research and dealt with over 15 dealerships and many more sales personal/management across the Sacramento area and even towards the Bay Area. Everyone was different and everyone had their own stories to tell to tempt me into buying from them with reasons why should here and not there and why I should buy today and not tomorrow. Somewhat the color I wanted but then not the interior, some had both but the the trim of the car, some tried to sell me the color I specifically kept saying I do not like and I do not want. Too much Pressure and I didn't like any of that it was frustrating and it almost made me quit on my attempt to buy a Highlander After 2 month I decided to do something I should've done a long time ago, go and see Toyota town of Stockton. I spoke with Kevin Hamin and I was very happy with the response he gave me. I was very specific in what I wanted and he got Everything down for me just how I wanted it, No questions asked! honestly I was nervous because I thought it was too good to be true that I finally found someone who agrees to give me exactly what I want for the price I want. It's amazing how if you want something just keep trying and you'll get what you ask for and with Kevin Halmin I got exactly what I wanted and more! If your interested in purchasing a new/used car, don't waste time going to dealerships that don't respect you and try to sell you something you don't want. Go to Toyota town of Stockton and see Kevin Hamlin, he will be very helpful and will make your car purchase experience extremely easy, you will not be disappointed! More

Kevin Hamlin is the best sales person I've ever dealt with Updated 5/18/16 to reflect car purhase: Kevin Hamlin is one great person to work with on buying a car. Although I initially missed out on the exceptio Updated 5/18/16 to reflect car purhase: Kevin Hamlin is one great person to work with on buying a car. Although I initially missed out on the exceptional deal he had lined up for me on a 2016 Camry XLE V6, due entirely to an email problem on my end, Kevin contintued to assist me and try to help me find what I was looking for. In the end, he was able to get me into the car we had initially discussed and I've been happy every moment since then. He was upfront and honest. My xx detector never went off a single time, and I've got a very sensative xx detector when it comes to car sales (I've owned nearly a dozen and helped many friends with their purchases). Shop around all you want, but if you don't at least check in with Kevin to ensure he can't beat your current deal, you are probably paying more than you should for your Toyota. DO NOT buy a Toyota anywhere else without at least checking with Kevin first. More update on 5/18/16: I've now had the pleasure of working with the parts department and Alan Meyers, head of the parts department. Everyone has been extremely firendly, efficient and accomodating. I live near Marysville and work in Sacramento. There are at least 8 closer Toyota dealerships I can think of, yet as long as the Service Dept at Toyota Town of Stockton lives up to the high expectations set by Kevin in Sales and Alan in Parts, I will bet taking my new 2016 Camry XLE V6 to Stockton for every routine mainentance and repair. I've owned an '88 Celica GTS, '99 Camry LE, '07 Camry XLE V6, and now a '16 Camry XLE V6. I've dealt with dealerships all over the greater Sac metro area and from Yuba City to Chico, but never received the kind of personal treatment as I have from Kevin Hamlin, Alan Meyers, and I soon hope the service department. I'm a lifer on Toyota quality and as of now, I'm a lifer on Toyota Town of Stockton. My wife wants the Scion FR-S to replace her '93 BMW 325is w/ 260K miles, so we plan to reach out to Kevin again within the next six months or so, and start a whole new relationship. I'll close by simply repeating myself: shop around all you want, but if you don't check in with Kevin Hamlin at Toyota Town in Stockton before buying, there's a xxxx good chance you're paying more than you have to for your next Toyota or Scion. More

professional,dedicated It was 6.30pm when we went to see Eric who can speak both English and Chinese,we had a nice conversation and soon we made the purchased of Avalon.It w It was 6.30pm when we went to see Eric who can speak both English and Chinese,we had a nice conversation and soon we made the purchased of Avalon.It was so exciting to drive it back home immediately because Eric gave us a nice price.We appreciate his helping us,he is a really dedicated guy,I want his boss know he was still working after we left at 9.15pm. More