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Toyota of Ann Arbor
Ann Arbor, MI
51 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 51 reviews
October 26, 2023
By far the best dealership I have been to. Southeast Michigan is lucky to have it. From the moment I pulled into the service drive I was tread with respect and that my time was valuable. Do Southeast Michigan is lucky to have it. From the moment I pulled into the service drive I was tread with respect and that my time was valuable. Doug was incredibly efficient and the technician was also fast and thorough treating my car like it was his own. I will definitely be back More
by Jshelton1975
Employees Worked With
Doug Balogh , David Clay, Jeff Kessler, Joe Barba
Helpful October 16, 2023
Working with Joey Pryor was great prior to sale. After, not so much. Lies and denial. Running Boards were not on the truck--Joey said we received a discount for them. Not true--no discount & no ru After, not so much. Lies and denial. Running Boards were not on the truck--Joey said we received a discount for them. Not true--no discount & no running boards and no notice of them missing prior to delivery. Still working on it with Tony Khalil. Also upon delivery of the truck there were spots on the paint and windows. Joey indicated they should come off with wash-even though delivery driver had said it had just been washed and they wouldn't come off. Still working on it with Tony Khalil. Shame, shame. Interesting: Joey Pryor is not listed in sales department on this site. More
by Julie J
Employees Worked With
Joey Pryor, Tony Khalil
September 20, 2023
Took almost five hours to get my car Then the increased the price I was Originally given. Almost walked out Then he tried to sweeten the deal, but just moved around some numbers. Never going back the price I was Originally given. Almost walked out Then he tried to sweeten the deal, but just moved around some numbers. Never going back More
by hwkns18
Employees Worked With
Zack Johnson
August 03, 2023
So far so good. My experience was good. My salesperson, Dusty Orick, was friendly and I didn't get the feeling that I was being taken for a ride. My experience was good. My salesperson, Dusty Orick, was friendly and I didn't get the feeling that I was being taken for a ride. More
by hashimotoeu
Employees Worked With
Dusty Orick
July 01, 2023
Just picked up a new 2023 Sienna at Toyota of Ann Arbor. Our first new car in over 20 years. We are very pleased with our experience. Our salesperson Hunter Blackwood and the Business Manager were great! Our first new car in over 20 years. We are very pleased with our experience. Our salesperson Hunter Blackwood and the Business Manager were great! More
by dunningjad
Employees Worked With
Ava Weldeab, Jeff Kessler, Hunter Blackwood, Jordan Dunning
July 01, 2023
We just picked up our new 2023 Toyota Sienna from Toyota of Ann Arbor this week. Our first new car purchase in over 20 years. Great experience from start to finish. Thank you Hunter, Ava, Jordan, and Jeff of Ann Arbor this week. Our first new car purchase in over 20 years. Great experience from start to finish. Thank you Hunter, Ava, Jordan, and Jeff Kessler! More
by dunningjad
Employees Worked With
Ava Weldeab, Jeff Kessler, Hunter Blackwood, Jordan Dunning
June 30, 2023
Mr Jeff Root was very helpful in my decision to buy a new Camry. This is my second car that I bought from his service. He is honest and polite, and he knows what he is doing. I have great confidence in him. Camry. This is my second car that I bought from his service. He is honest and polite, and he knows what he is doing. I have great confidence in him. More
by Vickylucas6301
Employees Worked With
Jeff Root
June 14, 2023
Update- since my review I did get a call with an update, The part is on back order, so maybe the end of July they will have it. While I am not happy to hear that, at least I know where I stand. Toyota as a The part is on back order, so maybe the end of July they will have it. While I am not happy to hear that, at least I know where I stand. Toyota as a whole, not the dealership, has not stood behind this vehicle. I am expecting Toyota of AA to stay on top of this and also keep me updated. I have called repeated for an update on my new 2023 vehicle that has never been right - first appt. was on 4/12. I last picked it up 5/17 after being there another 2 weeks. I was told then the part will come in a couple weeks. Now 6/14, no updates and no one returns my call s. Every call goes to "leave a message and we will return your call". After 5 or 6 calls i may get a call back. I thought Toyota would be a quality vehicle with reputable dealerships. I'm frustrated they have not corrected this defect in a timely manner. More
by Unhappy
Employees Worked With
David Clay
April 22, 2023
Asked for a quote online…kept getting vehicle options I did not ask for. Asked to clear up with manager who wanted to mansplain how things were done. Asked to have salesman correct quote as I am ready to did not ask for. Asked to clear up with manager who wanted to mansplain how things were done. Asked to have salesman correct quote as I am ready to buy. Never heard from them. Bought new at Spartan in Lansing. Weird experience. I would seriously review customer service and training of staff. More
by Trousers
Employees Worked With
Kyle Taylor, Hunter Blackwood
