Toyota of Boerne

Our recent purchase My Wife and I purchased our Golden Chariot from Toyota of Boerne last Friday - We were looking for several features in the vehicle we wanted to purcha My Wife and I purchased our Golden Chariot from Toyota of Boerne last Friday - We were looking for several features in the vehicle we wanted to purchase - Salesman Mike Maloney went to extra special lengths checking the inventory and did find a vehicle that had all the Bells and Whistles that we could afford financially - Finance Manager, Abel Perez, gave us a complete understatnding of the options that are offered when purchasing a vehicle from Toyota of Boerne - We liked all the employess that we had contact with! We have been telling all of our friends what fun we had dealing with Mike Maloney ! More

Fabulous Fast, easy & professional. Very comfortable lounge with amenities, clean and organized for efficiency. Definitely would work with them in the future Fast, easy & professional. Very comfortable lounge with amenities, clean and organized for efficiency. Definitely would work with them in the future for service or new purchases. More

A job well done I scheduled the 40,000 mile service appointment for 11AM Wednesday. The work was completed in a reasonable amount of time. They gave me a courtesy car I scheduled the 40,000 mile service appointment for 11AM Wednesday. The work was completed in a reasonable amount of time. They gave me a courtesy car wash and I was on my way home before noon. It was a good experience. Thanks, Jeff More

5K Service Matrix oil change was done promptly and the invoice was explained clearly. All fluids were topped off and tire pressure checked. Excellent work. Faci Matrix oil change was done promptly and the invoice was explained clearly. All fluids were topped off and tire pressure checked. Excellent work. Facility and personnel are excellent. More

Great experinece negotiating for new Tacoma 4x4 BUT I had a great experience with the sales man negotiating the price for a new 4x4 Tacoma double cab but was promised that the rims and tires could be ch I had a great experience with the sales man negotiating the price for a new 4x4 Tacoma double cab but was promised that the rims and tires could be changes out for a more appropriate size tire for a 4x4. The vehicle I wanted to purchase had inappropriate tires and rims for off road use. The communication between the salesman and the service department was a complete disaster. I had to go down personally after several days to attempt to straighten out the service department as to what was needed to be done. They gave me a great trade-in price on the existing rims and tires on the vehicle I purchased. However, they failed to understand that the spare needed to be replaced to match the new tires and rims. This required another lengthy conversation between the customer service rep and myself. It's been almost a week since I purchased the vehicle and they had not completed the work on the tires and rims. I have owned 2 other Tacoma's and my past experience with the service department has been great. I'm not sure why I'm having this problem. For some reason the factory is sending out 4x4 Tacoma's with out the appropriate rims and tires for off road use. Thy just received another one on the lot after I purchased mine. I do not suggest buying one of these vehicle if you intend use your vehicle off road. The truck rides lower and the side walls of the tires are easily punctured. I only bought this one because my wife wanted this particular color to match our Motorhome. More

Deliberate and Deceptive My personal experience with the ownership / general management at Toyota of Boerne is unfavorable regarding the inspection, display, advertisement and My personal experience with the ownership / general management at Toyota of Boerne is unfavorable regarding the inspection, display, advertisement and sale of Toyota Certified Used Vehicles known as TCUV. I do not recommend patronage of the dealership. More

Time and money wasted I saw a Chrysler Aspen on the Toyotaofboerne website. It was real nice. It was a little high on the miles but I was willing to take a look at it. I ma I saw a Chrysler Aspen on the Toyotaofboerne website. It was real nice. It was a little high on the miles but I was willing to take a look at it. I made contact via email with one of the sales persons there, A mike. I told him that I would like to drive down there to take a look at this Chryser Aspen but that I wanted to apply for credit first. I wanted to make sure I was approved before heading down there since I had to miss a day of work and rent a car. I explained that my main vehicle, my motor went out on it and I had spent a lot of money trying to fix it and that I also had an older truck that needed too much repair. I mentioned to him that I didn't have a lot of money for a down payment. I told him exactly how much I had available for a down payment. He suggested I fill out the application online so he could look at numbers and see where I was at. He was going to run my credit app and he was going to get back to me. I contacted him the following day to see what he found out. He said he would be able to help me out. I told him again that I didn't want to travel down to Boerne unless I knew for sure I was going to be able to get into this vehicle or something like it. But I wanted to look at this one first. That this is the only reason I would drive down there. He assured me that he was going to be able to help me. That he had several different options for me. So I told him that if he was sure I would drive down there. So I took the day off, rented a car, and drove down to Boerne. When I got there I went to the front desk and spoke to one of the receptionist and told her that I was there to meet a Mike. A few minutes later she told me that he was was another customer and would be out there shortly. So, I walked outside and waited for him. About 5 minutes later, a different sales person came out. He just stood there by the door and kept glancing at me. So I walked over to him and I asked him if Mike was almost out. He said yes. He introduced himself. Then he said that he was told to show me a some vehicles. I'm like ok then. As we walked away, Mike comes out and walks over to me. He introduced himself and said that he was going to be part of the process but that he had a customer he needed to finish up with. He then left. So my wife and I and the other salesman walked to the used cars side. He had us follow him around. He really didn't seem to know what he was looking for. I asked him about the aspen and he said he didn't know where it was at. I looked around and I spotted the aspen. I walked over there to it. He walked behind him. It was real nice. I got excited when I saw it. I asked him about it and he said that that vehicle had too many miles and that the bank was not going to work with it. I'm like what. This was the only reason I came down to Boerne, I told him. He proceeded to show me a different vehicle. He showed me a Kia suv. It was actually really nice. My wife was ok with it so I decided to go ahead and take a look at it. The sales guy ran off to get the keys. While he left I walked around the Kia. I got underneath the vehicle and there was a huge puddle of transmission fluid. The underneath where the transmission sat was all covered in transmission fluid and thick gunk. The guy comes back and he wanted me to take a look at the inside of the kia. I told him that I wasn't going to bother since the think was leaking fluids. I asked him to look if he wanted to but he said that he had hurt his knee. So, I got under there again and show him the fluid all over the palm of my hands that came off the undercarriage. He then ask if I wanted to look at this tahoe setting across the parking lot from us. He explained that the tahoe was way over our price range but he would see what he could do. So I said to him, my wife and I took a day off and got a rental and drove all the way over Boerne and all you showed me was a Kia that had transmission issues and a Tahoe that was way out of my price range but not the car I had made arrangements with Mike to see; infact, I didn't even speak to Mike, the sales guy who I had been emailing and speaking to on the phone. I feel that this dealership just strung me along. Never got to have a set down with Mike, the original salesperson I had been speaking to and never got to see the vehicle we had planned on working with. I did call Mike. He did apologize. He said that he was going to speak to his manager and would call me right back to see if there was something he could do. I hung around for a while but never heard from him. From there I drove down I10 to san antonio to see if I could find something. I was just driving in circles. We got home tired that day and stressed out, no car, work day lost, money spent on gas and rental. More

Went to Toyota of Boerne about a month ago to look at Tundra's. Was told repeatedly by phone before arriving that we would meet with Spencer, a salesman I had conversed with on the WEB before. As soon Tundra's. Was told repeatedly by phone before arriving that we would meet with Spencer, a salesman I had conversed with on the WEB before. As soon as we entered the place we were immediately passed off to Tim, a "Tundra Expert". I mentioned a particular vehicle to Tim that we had seen on the WEB. He got on his computer and told us it had been sold. He then searched for another in the same price range. He found one that was $219 more than the 1st. Tim continually got up and went somewhere for what seemed like a long time. We were then told that we'd need to pay $400 for a shipping fee because the truck was in Austin. We said no. He said OK. I found it odd there was no resistance. We eventually agreed to a price. The truck would be acquired by doing what he called a dealer trade. Toyota of Boerne would need to find it and bring it to their lot. We were asked for a deposit. Check book was at home, so we left to go get it. On the way out to our car, we're flagged down and told we do not need to pay the deposit? Fine with me, but like our refusal to pay a $400 shipping fee without incident, why did they just suddenly no longer require a deposit? Home we go. I was curious about the truck he had found for $219 more. You can locate any available Toyota vehicle in a region on the WEB, so I searched for this truck and found it. There was only one in the SA, Boerne, San Marcos; Austin area(Region) for the MSRP of the truck we had been told about at Toyota of Boerne. The truck was 20 mi. away on a Red McCombs lot; not in Austin! In our original negotiation, we agreed to pay $199 for dealer tinting once the truck arrived at Toyota of Boerne. On the WEB I could see this McCombs truck already had a dealer-provided 3M tint job! This info was right in front of Tim on his screen when he found this truck! So had we agreed to a shipping fee earlier, we would have paid $400 for delivery of a truck 20 mi. away and $199 for tint that had already been applied. I confronted them about this over the WEB and was given the usual dealer malarkey that $400 and $199 would have been subtracted from the price once the truck arrived. Would anyone who's ever done business with any car dealership believe this? They were trying to pick up a quick $600. Tue I got an email from Tim stating that the McCombs truck had been sold and that the person responsible for dealer trades would have a guaranteed answer on a truck by the close of business Wed. Wed. came and went along with Thur., Fri., etc. Been about a month now and no reply back from Toyota of Boerne. In my opinion, I was told the truck had been sold because Toyota of Boerne wanted to walk on the deal. The $600 fleece they tried to impose wasn't going to happen. They were losing money on the deal. This situation is similar in some respects to one listed above or below my post. Someone had been waiting many wks. for a vehicle that was supposedly in Houston. So if you decide to visit Toyota of Boerne......beware! More

We were told the car we ordered was being prepped in Houston and would be available later in the month. We have waited 7 weeks now and the car is still not here. We keep getting the runaround. Obviously Houston and would be available later in the month. We have waited 7 weeks now and the car is still not here. We keep getting the runaround. Obviously, they lied to us about the status of the car in the first place. They are going back 40+ years in terms of how a car dealer treats their customers. Lie and cheat! More

I tried shopping at a different dealer every night after work for the last week and had little success. By Saturday morning I was very frustrated in my search, and tired of feeling like profit waiting to ha work for the last week and had little success. By Saturday morning I was very frustrated in my search, and tired of feeling like profit waiting to happen. I found a used SUV listed online at Toyota of Boerne and called to see if it was still available. I had a GREAT salesman who offered to walk out to the vehicle to make absolute certain it was still there. When he said it was, I let him know I was about an hour drive away and that I would really appreciate if there was any way he could get me a quote on my trade in value before driving out to the dealership (knowing it was just a quote and that they would still need to see my vehicle in person before giving me an exact value). I sent him a text with the VIN and some pictures of my trade, and within about 10 minutes I had a phone call back with a quote I felt was fair. So, I got in the car and drove the hour long drive to see the used SUV they had listed for sale. My salesman, Sam, was professional and courteous. After I test drove the SUV, I asked him to take a look at my trade to see if it was going to be worth the quote I had received on the phone. I was pleased to find out that it was! I decided to make the deal and purchase their vehicle with the trade of mine. They offered me additional products such as mechanical warranty, tire warranty, car washes, and pre-paid maintenance, but never once pressured me into purchasing any of them or make me feel like an idiot for not buying them. From the time I walked in their door to the time I was driving home in my new (but pre-owned) vehicle, I spent a little less than 2 hours. GREAT timing! The other dealers I had tried working with earlier in the week had me there nearly that long and we hadn't even come to an agreed price, let alone try to start any paperwork. All in all, my car buying experience at Toyota of Boerne was a pleasure. I will definitely recommend friends, family, and anyone who wants to listen, to see what a difference it is shopping at Toyota of Boerne. Thank you for making me feel valued! More