Toyota of Bourbonnais

Outstanding Service Department! My wife and I were traveling from Kentucky to Chicago. We hit a bump on one of the various construction sites on the highway causing a loud rattling. My wife and I were traveling from Kentucky to Chicago. We hit a bump on one of the various construction sites on the highway causing a loud rattling. Using our iPhone we found David Bruce Toyota. We pulled in and were greeted by Carolyn Klaus (assistant service manager). Never have I had such an experience. She put us at ease immediately. She explained how she would address the problem and explained where the waiting room was located. Driving in with an appointment we thought we would be in for a long wait. She returned in a relative short time frame and explained what was wrong, the cost to repair the part and the labor required. We were more than elated. Unfortunately the part was not in stock and we were on a tight timeframe to get to Chicago. Carolyn without hesitation said she would check to ensure it was safe to drive. She returned promptly and said other than an irritation of the rattling, it was safe to drive. She provided us the necessary part number to order when we arrived in Chicago. I cannot thank Carolyn Klaus enough or highlight what good people work at this dealership. More

Fantastic! Janelle Hindman is the best sales lady ever! She spends qualty time with her customers. Is very knowledgeable in explaining all functions of the autom Janelle Hindman is the best sales lady ever! She spends qualty time with her customers. Is very knowledgeable in explaining all functions of the automobile. She is very friendly and helpful. I would highly recommend Jenelle to all my family and friends! Thank you Janelle for all your advice, and patience! You're # 1!!! More

Mt experience was great and my sales person keith was wonder I would definitely recommend someone to the dealership. I came and and said what I was looking and what I could spend and he understood. Never once di I would definitely recommend someone to the dealership. I came and and said what I was looking and what I could spend and he understood. Never once did he try to get me away from that budget. He was not pushy he gave time to think Keith made my car shopping painless and a joy. More

Thank You! Janelle was friendly, professional and knowledgeable. This is the second car I have bought from this dealership. I have used their service departme Janelle was friendly, professional and knowledgeable. This is the second car I have bought from this dealership. I have used their service department for 5 years and the service is convenient and the people helpful. More

Buying a new car This was our 2nd car bought at this dealership. We came back to buy from Janelle Hindmand. She is very personable and helpful. The dealership is very This was our 2nd car bought at this dealership. We came back to buy from Janelle Hindmand. She is very personable and helpful. The dealership is very good about appointments to service your car and they do a good job. We priced all over but wanted to buy with Janelle. She does a great job and we got the best deal! More

Honest and helpful! Amazing company and employee! I have been so scared of going to car dealerships because I feel like I am being swindled but this time was completely different! I have horrible cred I have been so scared of going to car dealerships because I feel like I am being swindled but this time was completely different! I have horrible credit and we recently (last week) totaled our only car. We were nervous and afraid that either i wasn't going to get approved or get approved and get slashed with horrible rates and payments or a bad car. It was the complete opposite! Jason Connor was helpful, amazing and totally honest with us through the entire process! My husband and I were so thrilled to see him pull up with a newer car! I was for sure expecting him to bring out some old hoopty! I am so blessed and I will tell everyone that Jason Connor is the man to go to! He is an amazing man that cares about this customers. God bless him and David Bruce! Thank you for our 2011 Hyundai Elantra! More

Tony Malzone and David Bruce Toyota were great! Tony Malzone held the vehicle we were interested in until we could get there. We live an hour and a half away. I test drove one day and brought my hus Tony Malzone held the vehicle we were interested in until we could get there. We live an hour and a half away. I test drove one day and brought my husband back the next. He was professional and helpful, and we ended up helping our daughter find just what she was looking for. If you are in the market for a new or used vehicle, call Tony at David Bruce Toyota! Janna Berlin More

Great experience!! I drove 2 plus hours for a car I saw on car.com at this dealership. Once we arrived we didn't like the car we came for. The salesman Keith we dealt wi I drove 2 plus hours for a car I saw on car.com at this dealership. Once we arrived we didn't like the car we came for. The salesman Keith we dealt with was very nice and even more understanding. We were buying a graduation car for our daughter. We had a budget and had to stick with it. Keith and his manager was great with putting us in an even nicer car than we came for and worked with our budget. They made this a ggreat experience and wonderful surprise since our daughter didn't even understand why we there. She was excited to drive away in her 2004 Toyota Corolla it fits her perfect!!! More

Satisfied! We were looking for a newer used vehicle specifically a truck. We were approached by Jim to review their inventory on the lot. Jim was very knowledg We were looking for a newer used vehicle specifically a truck. We were approached by Jim to review their inventory on the lot. Jim was very knowledgeable, respectful, easy going and a bottom line kind of guy. We were able to purchase the vehicle that we wanted and an excellent price. Have had the vehicle over a week now and we are Satisfied!!!! More

Im a girl who knows what she wants I knew what vehicle I wanted and Keith brought it to the dealership for me. No hassle. He didn't try to put me in another car on the lot. He got me th I knew what vehicle I wanted and Keith brought it to the dealership for me. No hassle. He didn't try to put me in another car on the lot. He got me the car I wanted and the price I needed on my trade in to seal the deal. Very happy! More