Toyota of Bourbonnais

Excellent Customer Experience This has been the best experience my wife and I have ever had buying a car. Our experience was hassle-free and stress-free. We were treated courteou This has been the best experience my wife and I have ever had buying a car. Our experience was hassle-free and stress-free. We were treated courteously and our time was respected. Quality of service was top notch. Jason, Jay and Todd were very professional and awesome!!! More

very slow service I took my Toyota in for an oil change, no tire rotation or complimentary car wash. After an hour in the waiting area I went back out to the service ma I took my Toyota in for an oil change, no tire rotation or complimentary car wash. After an hour in the waiting area I went back out to the service manager and asked how much longer it was going to be. The service manager said, "it will only be a few more minutes, I saw them lowering the lift." So I went back out to the waiting area. 20 minutes later I went back out to ask the service manager again how much longer it would be. The service manager was not there, so I went out to the service area and saw that my vehicle was still up on the lift. (needless to say, I was not happy, to put it polity.) The mechanic was wheeling away the used oil catch from under my vehicle, I watched as he then finished the oil change. I then went back to the service manager to pay for the oil change. I told her that 1 1/2 hour wait for an oil change is much to long. She said that they have been very busy. I didn't say anything as I was not happy. If they are so busy that an oil change takes 1 1/2 hours I think they should at least call you and let you know that they are running behind so that you can reschedule if you want. I am wondering if they have the courage to post this review. More

Matt was great to work with and does an excellent job. I drove 2 hours to deal with him after finding a vehicle on TrueCar.com. He took time to explain everything and answers an and does an excellent job. I drove 2 hours to deal with him after finding a vehicle on TrueCar.com. He took time to explain everything and answers any questions I had. He made the transition from one vehicle to another as painless as possible and we enjoyed several good laughs throughout the three and a half hours I was at the dealership. More

Always courteous, fair and knowledgeable. When my vehicles require service or I just need something checked out or have a question, they are my go to place. Have always been treated extremely When my vehicles require service or I just need something checked out or have a question, they are my go to place. Have always been treated extremely fair and never feel like I am bothering them. Their work is always thorough and explained to me. Steve Lach and Kathy take care of their customers. Best service dept around. I highly recommend the service dept at David Bruce for both minor and major repairs. Dave M. More

Quick, Painless Buying Experience!! I am very happy with the great communication of my salesman, Matt Settles. We were in and out of the dealership in about an hour, and we came out wit I am very happy with the great communication of my salesman, Matt Settles. We were in and out of the dealership in about an hour, and we came out with a new Highlander! My wife and I got the full tour of the dealership, introduced to all the staff, and we feel really good about our experience with everything!! Usually for us, the car buying experience is a tedious, arduous task, that we hate. Not today! Very happy customers here!! Thanks Matt! More

service experience at David Brucer Steve LaGesse, Service Manager, really takes an interest in customer satisfaction. I had some concerns as to the operation of my Qi charger in my 2019 Steve LaGesse, Service Manager, really takes an interest in customer satisfaction. I had some concerns as to the operation of my Qi charger in my 2019 Camry. He took me aside to try to ascertain a solution. He is a great listener. More

Everyone was very nice. Rob spent alot of time helping me set up the toyota app and making sure everything was tip top before we drove the car home. me set up the toyota app and making sure everything was tip top before we drove the car home. More

They really listened to what i wanted in a car from the minute i walked in, they worked hard and made sure I was as happy as I could be when I left in my new car. minute i walked in, they worked hard and made sure I was as happy as I could be when I left in my new car. More

Thank you Mike for going out of your way to find the right make, model, AND color of car for me! You and Dave both made the trade of my sentimental Corolla easier. right make, model, AND color of car for me! You and Dave both made the trade of my sentimental Corolla easier. More

12th vehicle purchase from Janelle!! We have really appreciated all that Janelle Hindman has done for us over the years. Our most recent purchase of a 2018 Toyota Highlander our total pur We have really appreciated all that Janelle Hindman has done for us over the years. Our most recent purchase of a 2018 Toyota Highlander our total purchases to 12. Janelle is very knowledgeable about the vehicles and willing to answer the multitude of questions I throw at her! I can not recommend her enough. She never disappoints!! More