Toyota of Bourbonnais - Service Center

very slow service I took my Toyota in for an oil change, no tire rotation or complimentary car wash. After an hour in the waiting area I went back out to the service ma I took my Toyota in for an oil change, no tire rotation or complimentary car wash. After an hour in the waiting area I went back out to the service manager and asked how much longer it was going to be. The service manager said, "it will only be a few more minutes, I saw them lowering the lift." So I went back out to the waiting area. 20 minutes later I went back out to ask the service manager again how much longer it would be. The service manager was not there, so I went out to the service area and saw that my vehicle was still up on the lift. (needless to say, I was not happy, to put it polity.) The mechanic was wheeling away the used oil catch from under my vehicle, I watched as he then finished the oil change. I then went back to the service manager to pay for the oil change. I told her that 1 1/2 hour wait for an oil change is much to long. She said that they have been very busy. I didn't say anything as I was not happy. If they are so busy that an oil change takes 1 1/2 hours I think they should at least call you and let you know that they are running behind so that you can reschedule if you want. I am wondering if they have the courage to post this review. More

Always courteous, fair and knowledgeable. When my vehicles require service or I just need something checked out or have a question, they are my go to place. Have always been treated extremely When my vehicles require service or I just need something checked out or have a question, they are my go to place. Have always been treated extremely fair and never feel like I am bothering them. Their work is always thorough and explained to me. Steve Lach and Kathy take care of their customers. Best service dept around. I highly recommend the service dept at David Bruce for both minor and major repairs. Dave M. More

service experience at David Brucer Steve LaGesse, Service Manager, really takes an interest in customer satisfaction. I had some concerns as to the operation of my Qi charger in my 2019 Steve LaGesse, Service Manager, really takes an interest in customer satisfaction. I had some concerns as to the operation of my Qi charger in my 2019 Camry. He took me aside to try to ascertain a solution. He is a great listener. More

Always 5-Star Service Thank you Steve and one and all David Bruce Service. I always feel confident that they're doing their best for me and that I can trust their work. Thank you Steve and one and all David Bruce Service. I always feel confident that they're doing their best for me and that I can trust their work. More

Dealership of EXCELLENCE I have been a customer of David Bruce since 1990 when I purchased the first of 6 vehicles over the years. From the owner, General Manager, Financial S I have been a customer of David Bruce since 1990 when I purchased the first of 6 vehicles over the years. From the owner, General Manager, Financial Specialist, Sales People, Receptionists, Service Manager and his technicians, they all treat you like family. This dealership is top notch and has earned my trust and continued business.....as their commercial states "why go anywhere else?" More

Two Thumbs up! When I call to schedule an oil change I always get in the same week sometimes even the same day! Always so friendly and accommodating to my scheduling When I call to schedule an oil change I always get in the same week sometimes even the same day! Always so friendly and accommodating to my scheduling requests. Service is always done timely. Job well done to all that helped! More

Grear Customer service Amazing customer service at this car dealership. Staff is very friendly and is always willing to help with anything you may need. Overall, great exper Amazing customer service at this car dealership. Staff is very friendly and is always willing to help with anything you may need. Overall, great experience and customer service More

Check your tires! I brought in my 2016 Avalon for a 20, 000 mile warranty check-up which includes an oil change, tire rotation, etc etc. The day before I had detailed t I brought in my 2016 Avalon for a 20, 000 mile warranty check-up which includes an oil change, tire rotation, etc etc. The day before I had detailed the front of the car , including the two front tires(only). Also noticed a scuff mark on the right front wheel. Upon entering the car after the work was completed I noticed the two front cleaned wheels and the scuff mark on the right front had not changed positions. Hence, the tires were clearly NOT rotated. I can't help but wonder if there was other work not performed and how often this practice takes place, unknowingly to other customers. The car was returned to the shop and the rotation was performed. But clearly my trust in David Bruce Toyota has been tarnished. More