Toyota of Braintree

Purchasing RAV4 ‘19 The dealership was kind, honest, articulate, and efficient. We went in to see about trading in a car for a RAV4. We worked with Emmanuel, who was noth The dealership was kind, honest, articulate, and efficient. We went in to see about trading in a car for a RAV4. We worked with Emmanuel, who was nothing short of knowledgeable and accommodating. He took 4 hours of his time to make sure that we made an informed decision that we were happy with. More

Appreciation. Toyota of Braintree is one of the best dealerships I bought my car 2015 still my car in good condition that because of employees and the service teams Toyota of Braintree is one of the best dealerships I bought my car 2015 still my car in good condition that because of employees and the service teams thanks for your service. More

Great and easy service Really helped to explain the benefits of each of the cars I was looking at. Patient, got us the best deal, showed us many options. Gerry was super per Really helped to explain the benefits of each of the cars I was looking at. Patient, got us the best deal, showed us many options. Gerry was super personable and attentive right from the start, couldn't have made leasing my first car easy. A little slow towards the end but for a weekend afternoon we really couldn't complain More

Great customer service George and Emanuel and the other team members at Toyota of Braintree were very helpful through the whole buying process! I definitely recommend buying George and Emanuel and the other team members at Toyota of Braintree were very helpful through the whole buying process! I definitely recommend buying from them. I love my new car! More

A LONG but Great Experience! I purchased a brand new 2016 Toyota RAV 4 from this dealership three years ago, and it was such a pleasant experience that I knew when it was time to I purchased a brand new 2016 Toyota RAV 4 from this dealership three years ago, and it was such a pleasant experience that I knew when it was time to upgrade, this is the place I wanted to go to. I had been receiving emails from Mike Toomey & Brian Walsh over the past few months, and finally decided earlier this month, after viewing the new 2019 RAV 4 XLE Premium, that it was time for my upgrade. Bob H set up an appointment for me on March 5th, and I had specifically mentioned that I had only two hours to work with that day for a test drive. I met with Steve Lavanchy, who I immediately liked for his "old school" honesty and sense of humor. I had already specified what car I wanted to test drive, the XLE Premium, and after a brief conversation, Steve and I went out for a test drive. The drive was smooth and enjoyable, and an added bonus was the leather seats that were power operated on the driver's side. We came back, and talked about the vehicle, the trade in for my 2016 RAV4, and then Steve presented me with some figures to look at in terms of financing. The numbers weren't at first acceptable to me, but Steve made it a point to go back to the business office a few times in order to get me numbers I could work with. I had made an appointment to test drive a Honda HRV at another dealership, but after another brief conversation with Steve, I decided to put down a deposit & fill out an application form for financing. At no time during the two hours did Steve pressure me in any kind of way, he answered all my questions, and I was grateful for that. As there was no red RAV4 at the dealership, the dealership would contact other dealerships to see if they had one which Steve told me might take a few days. A few days later, Steve called to let me know that they were unable to obtain the red RAV4 from any other Toyota dealership so it had to be ordered from the plant which meant a week delay. He called me again the following week to let me know that the car was on a truck and should reach the dealership in a few days. Another few days went by, and when I called Steve, I was told that the car still had not arrived but was expected soon. I was called last Friday, and Steve told me that the car would be in Saturday March 23rd and scheduled me to come in at 12p. I received a call on Saturday and was told again that the truck had not yet arrived...Finally, this Monday, Steve called me with the best news ...the car was ACTUALLY at the dealership and I went down there that afternoon and picked up my car!! I believe that Steve was more frustrated about the delay than I was...but I knew what I wanted and was willing to wait for it & after viewing this beautiful ruby flair RAV4, it was definitely worth the wait and I appreciated Steve's constant updates on the status. I met with Donald in the business office to finalize the deal, and he presented me with refunds on services that were on my 2016 vehicle that could be transferred to my 2019 at a minimal additional cost. He also did not pressure me to purchase additional services that I did not want, and explained everything to me clearly. Yesterday, I had my inspection sticker and remote car/alarm system installed, in less than 90 minutes, and the service manager was very nice in explaining how the alarm/remote worked. I am VERY happy!!! More

Amazing Mathias Suarez was incredible in helping me purchase my new vehicle form the second i walked in untill i left with my new car he was kind courteous an Mathias Suarez was incredible in helping me purchase my new vehicle form the second i walked in untill i left with my new car he was kind courteous and knowledgeable with everything! Very comfortable feeling in toyota of braintree More

My trade in experience on purchase of my 2015 Rav4 Mathias Rodriguez was fantastic to work with through my trade in experience.He was courteous and pleasant and very informative and helpful on all the Mathias Rodriguez was fantastic to work with through my trade in experience.He was courteous and pleasant and very informative and helpful on all the details of my new 2015 RAV4 that I bought.he is a true asset to your dealership. Sunny too as always was also a pleasure to work with as well and fantastic too.. Thankyou again so much and looking forward to the great service I will get in the future. More

Thank you Kenny Our experience with Kenny and the other dealership staff, prompted my husband Emilio and I to return a month after purchasing my new Highlander. He w Our experience with Kenny and the other dealership staff, prompted my husband Emilio and I to return a month after purchasing my new Highlander. He was in need of a new car as well. Again Kenny provided exceptional sales and customer service..He was very patient with us as we went through a prolonged decision making process. His follow up was great even after we left the dealership with the car, he made sure that all of the open items were completed at a time convenient for us. Again I highly recommend Kenny as sale person...many thanks Kenny! More

Best of the Best Joe Lawlor was top notch and great to work when purchasing my new 2019 Rav4. He was very informative and took the time to show me all the functions o Joe Lawlor was top notch and great to work when purchasing my new 2019 Rav4. He was very informative and took the time to show me all the functions of my new car. I will share my experience with everyone I know! Thank you Joe for everything. Karen V. More

Great people to work with Easy to contact for the service, the service was performed and finished when promised.i have done business with this company for about ten years and Easy to contact for the service, the service was performed and finished when promised.i have done business with this company for about ten years and they are a great group of people to work with More