Toyota of Braintree

Phenomenal experience & great teamwork After a few weeks of shopping around for a new Toyota Tundra 1794 I was left feeling frustrated and angry with my sales experiences. It was time for After a few weeks of shopping around for a new Toyota Tundra 1794 I was left feeling frustrated and angry with my sales experiences. It was time for a service on my current Tundra, so like I have done for the past few years, I picked up the phone and made an appointment with Amanda Fournier in the Toyota of Braintree service department. Amanda has been wonderful to work with over the years and has always provided the best customer service. I have been servicing my trucks with Braintree for 9+ years and wanted to work with the team there to purchase my new truck. I saw Amanda in the parking lot and asked her for some help. I asked her to set me up with someone in sales that she trusted so I could try one last time to make this sale happen. It was my last-ditch attempt before giving up and moving on. In comes Ruben… Ruben Bourguignon took the hand-off from Amanda and the rest is history. Every step of the way was an enjoyable experience. I asked a lot of questions and had done my homework. Ruben answered all of my questions in stride and went above and beyond off business hours assisting me with some upgrades I wanted to make to the new truck. Above all, I was now excited about my new truck purchase and the frustration and anger was in the rear-view… I look forward to doing business with both Amanda and Ruben in the future. Both are true professionals that clearly enjoy their work… True assets to the Toyota of Braintree family. More

Ron is the best! Got a great deal, got my dream car! We had told Ron what we were looking for and how much we were able to spend. Ron listened and presented us with an offer we couldn't refuse. I've neve We had told Ron what we were looking for and how much we were able to spend. Ron listened and presented us with an offer we couldn't refuse. I've never had a car buying experience like this. Ron is excellent; he made it so easy and stress free and I know this is a smart purchase. The car is exactly what I wanted; the financing worked out very well; and I couldn't be happier. I 100% recommend going to this dealership and be sure you see Ron as he will guide you to make the right decision for you. Thank you Ron you're the best!! More

Excellent Customer Service! All I can say abt my experience at this dealership is Excellent!Excellent!ExcellentExcellentExcellent....The sales person, sales manager have done a g All I can say abt my experience at this dealership is Excellent!Excellent!ExcellentExcellentExcellent....The sales person, sales manager have done a great job to keep the customer happy!!!!!!! Overall great satisfaction!!!!!!Thanks Ron!!!Fred!!!and Ian for the care!!!! More

New Hylander Excellent place - everyone very goodto work With - extremely satisfied with the purchase - process - service drop a breeze and 2 year maintence nic Excellent place - everyone very goodto work With - extremely satisfied with the purchase - process - service drop a breeze and 2 year maintence nice feature - will be back again for future Purchases More

Thank you Rubens! Mr. Rubers treat us with kindly, earnest, patiently and professionally. We are very happy not just have a new car but feel great to make a deal with h Mr. Rubers treat us with kindly, earnest, patiently and professionally. We are very happy not just have a new car but feel great to make a deal with him. More

Excellent Service I went to Braintree Toyota to return an expired leased car and to choose another one. Ruben Bourguignon made the entire experience painless. He talk I went to Braintree Toyota to return an expired leased car and to choose another one. Ruben Bourguignon made the entire experience painless. He talked me through the different cars. I was able to choose one that I really liked for the price that I liked. Thank you so much Rubens for the painless experience. More

Great service My husband and I went to buy a new car and met Ruben he made us feel like we buying $100K car. He treaded us like family. We will recommend everyone w My husband and I went to buy a new car and met Ruben he made us feel like we buying $100K car. He treaded us like family. We will recommend everyone we know that is looking for a car to see Ruben. Great service. More

Professional dealers, great people! I went to buy a car and I really had an excellent customer service experience! All the dealers I met (in different roles/positions) were exceptionally I went to buy a car and I really had an excellent customer service experience! All the dealers I met (in different roles/positions) were exceptionally great and willing to assist. They are very genuine and give you very relevant information that helps you decide what to buy (in case you have not already decided). Once, you decide what to buy, the help with everything - from test driving to registration - in no time. I really appreciate the professionalism and friendliness of the sales guys - really nice guys who do their job at the highest professional standard and integrity! More

Fantastic Hi..went to Toyota of Braintree looking for a car for my mom! Scott (our sales rep) was patient, professional and enjoyable to work with! He made th Hi..went to Toyota of Braintree looking for a car for my mom! Scott (our sales rep) was patient, professional and enjoyable to work with! He made the whole car buying experience simple and easy. Highly recommend him if you are looking to buy a car! Ian breezed us through the paperwork and the car was ready as promised. Overall great experience! More

Exactly what you would expect from a car dealership My wife and I have purchased 7 brand new cars and trucks from this place over the past 10 years. Not sure what counts as "regulars" in this business, My wife and I have purchased 7 brand new cars and trucks from this place over the past 10 years. Not sure what counts as "regulars" in this business, but I would think we are in ballpark. I purchased new Tundra on Tuesday night. Never test drove it (shame on me), and turned in a 2016 Limited. Wasn't happy with price, but moved on to just get it done. I was not (and am not) happy with the way the new truck rides, and told as much to salesman on Thursday (36 hours after purchasing). Finance guy called me on Friday and told me to bring truck in sooner rather than later, and mentioned Saturday. I brought it in Saturday afternoon with my 2 kids in tow and took new 2016 Limited for test drive (never even knew it was on lot). After test drive, they had me sit around the showroom for an hour plus, all the while taking new customers. And never getting back to me. Again: 7 vehicles we have purchased over past 10 years, and this is how they treat me. I left after an hour plus of being ignored, and am still waiting over 24 hours later for them to get back to me (or even acknowledge me). Do yourself a favor and visit the 5+ other toyota dealerships in the area. If this is how they treat me, how will they treat you? More