Toyota of Braintree

I felt totally comfortable walking into this dealership. Being a woman and not knowledgeable about cars, the sales representatives and all others involved in the sale made me totally at ease. My sales rep Being a woman and not knowledgeable about cars, the sales representatives and all others involved in the sale made me totally at ease. My sales rep Bob Wilfrand knew the Toyota Highlander inside and out. Highly recommend this dealership! More

Everyone we met at Tufankjian Toyota of Braintree was so friendly and helpful. They all worked well as a team to make our car buying experience a positive one. Our salesman Brian was very knowledgable and friendly and helpful. They all worked well as a team to make our car buying experience a positive one. Our salesman Brian was very knowledgable and patiently answered all our questions and even answered questions we did not know to ask. After we bought the car he did not just give us the key and show us the door but instead took a lot of time to make sure we understood all of the cars features and how to use them. We will definitely return to this dealership when we are ready to buy our next car! More

have been a toyota owner for over 30 years, and i was mostly loyal to one dealer, but i have moved my loyalties to braintree toyota. easy, sincere, honest, and and everybody was extremely friendly and mostly loyal to one dealer, but i have moved my loyalties to braintree toyota. easy, sincere, honest, and and everybody was extremely friendly and helpful. mr. mcelroy, and mr. simpson went the extra measure to make me happy with my purchase.. a job well done!!! More

This was our 1st time buying from Toyota of Braintree and Erwin Amboy was our salesperson. First impressions are critical and Erwin is a great representative. He is very knowledgeable on the products and a Erwin Amboy was our salesperson. First impressions are critical and Erwin is a great representative. He is very knowledgeable on the products and asks the right questions without making you feel pressured. We purchased a used 2004 Toyota Avalon. The service department evaluated this vehicle as part of their quality control process and identified a few maintenance items (i.e. tires, rear stabilizer bushings, oil change, etc.) that needed to be performed prior to delivery. While performing the repairs the service department identified some minor scratches on the windshield and it was replaced as it did not meet their standards. This speaks to the quality of staff and the used vehicle(s) that Toyota of Braintree feels comfortable selling. My experience with this company is that they are committed to doing the right thing by the customer and in doing so create a long lasting relationship. Our vehicle was delivered when promised and we are very pleased and would definitely buy from Toyota of Braintree again. Thank you, Brian Possi More

Let me first apologize for taking so long to submit this Let me first apologize for taking so long to submit this survey my only excuse is that I have been having SO MUCH FUN driving my new Scion FR- Let me first apologize for taking so long to submit this survey my only excuse is that I have been having SO MUCH FUN driving my new Scion FR-S !! I have owned five Toyota products My first was a well used 1985 Tercell SR5 I bought for $300 off my neighbor it looked like a microwave on wheels... I didn't care I just wanted something for the summer and thought I would only get 6 months max out of it ...5 years later I was still driving it .. I did all I could to abuse this vehicle... No maintenance, no oil change, it would sit for weeks under snow and every time it would started right back up... A Japanese version of Christine... I couldn't kill it It was after that I became convinced of the quality product from Toyota so it was a no brainer when I wanted to buy a truck and drove home in a Tacoma that I owned for well over 8 years and would still own if Toyota had not made me sell it back to them because of some defect. In my opinion Toyota/Scion brand simply sell themselves I don't need to be convinced to buy one but it's where I chose to buy one that I need convincing of. I'm drawn to the Scion brand for many reasons one of the most important ones is the Pure Price Solution. As a customer I don't have to negotiate price or sit in a dealership waiting for someone to crunch numbers in a high pressure environment. Working in the customer service industry I know all to well the important of customer care and the benefits if it is executed right. Happy,loyal customers. This is my third purchases from Tufankjian Toyota. The relationship that has been developed keeps me coming back. Most dealerships offer the same products... Cars, service, parts... However it is the intangibles that separates one from all the others Your ability to acknowledge and make me consistently feel valued as as customer . It makes me not only want to come back but encourage other to do so as well. Hats off to Wallace Langame, Gail Nelson, Kenny Tempro and all the rest of your team members from sales to service. Their a complete pleasure to do business with. Thank you . Scott Vincent More

Everyone we worked with was extremely helpful. The experience was simple and pleasurable. I felt that Ian listened to me and showed me exactly what I wanted without trying to pressure me into a bigge experience was simple and pleasurable. I felt that Ian listened to me and showed me exactly what I wanted without trying to pressure me into a bigger more expensive car. Financing was easy and I felt that everyone was working for me to get the best deal which was very important to me.. More

I visited the dealership last Saturday afternoon and sat with Eduardo Vivas for a while talking about my objectives. He and I took a test drive in the car I ulitmately purchased. I stated on that day, that with Eduardo Vivas for a while talking about my objectives. He and I took a test drive in the car I ulitmately purchased. I stated on that day, that I had to discuss the purchase of the vehicle with my wife. Mark McElroy suggested I take the car home with me on Saturday night into Sunday and have my wife take a ride with me. I was very appreciative of this gesture and had never encountered this before. This impressed me. Anyway, I brought it back and decided to wait for a couple of months then rethought it and went back and decided to lease. At every turn, the service was thorough, professional, courteouse and informative. When I did my paperwork, Don Richmond was very thorough. I also need to mention that I came by late to do my paper work and Don, Eduardo and John Celesk stayed late to help me out. John Celesk was very helpful with a technical issue with the computers and assisted Don and I to a very great extent. No one mentioned the late hour. It was well after 9. Don did everything he said he would do for me - my experience was awesome and I would highly recommend this dealership to anyone. When I picked my car up, Francis Araujo brought me through everything, including explaining what Bluetooth was after setting it up. He was very patient and helped me unload my old car into the new one. Great service - thank you again Francis. What else can I say...I look forward to visiting the dealership where service has been set up for my car.... More

Excellent experience. Everyone was friendly, knowledgeable, and willing to work with us. Our sales person, Benson Onwuanmaebu, spent a great deal of time with us and always seemed pleased to hel knowledgeable, and willing to work with us. Our sales person, Benson Onwuanmaebu, spent a great deal of time with us and always seemed pleased to help us. He went above and beyond. More

OUTSTANDING AND EXTREMELY PROFESSIONAL DEALER, Is the reason I decided to buy the First 2014 Toyota Corolla LE in New England from TOYOTA of BRAINTREE..................................................... reason I decided to buy the First 2014 Toyota Corolla LE in New England from TOYOTA of BRAINTREE...................................................... This is the second Corolla, I have purchased from here in 7 months. I had no intention or reason to upgrade my 2013 except for the fact this 2014 is totally redesigned and reminded me of a Baby Avalon. The look, the style, was so impressive when I was told about this New Corolla back in July, placed a seed that grew more and more each day that I had to have it. What made this acquisition sale so flawless, was due to my Original sales staff, WALACE LANGAME AND ANGEL TIRADO. This exceptional duo, made my purchase seamless and enjoyable. Each of them covered all my concerns and needs to make me drive my 2014 Corolla off the lot right to my home. I can not stress enough that the professionalism of these men made purchasing a new or used vehicle painless and pleasant. I can see why Toyota of Braintree is always busy every time I walk in their impressive and spotless showroom. My experience in the last 7 months with my 2013 Corolla at Toyota of Braintree made my decision to brag and coax many of my friends considering a vehicle purchase to contact WALACE OR ANGEL. Out of all my bragging and beaming from my recent purchase of a new 2013, Toyota of Braintree sold several New and Used Toyota's from my recommendation. Once, I left the Dynamic Duo, Walace and Angel, the service department took over to put the finishing touches on my New Purchase and the person who went up and beyond all my needs and concerns was GIOVANNI ALMEIDA. In the last 7 months,GIOVANNI, emailed me about service for my 2013 and made appointments and always sent a big THANK YOU EMAIL. as a follow up. He made this 2014 sale very pleasant. The accessories that I had added to this new sale has been done with such precision and concern and when they where done for my inspection, I was in AW with Pride. The vehicle was spotless and ready for me to drive away. There are still a few additions to make my 2014 more complete, to be performed and I know that either Walace, Angell, or Giovanni will let me now when to bring my 2014 in. I would be remiss not to mention CARLOS ORTEGA, who personally came to congratulate me on my additional purchase and for all the other sales that I had generated for TOYOTA of BRAINTREE. He also mentioned he would take care of another concern I had with my new 2014 and I know that what TOYOTA of BRAINTREE SAYS.....they will follow thru with all promises. The best Dealer in the Area and I am so thrilled they are near by. Thank You ALL for all your help. I will never forget this past year of Firsts, Your the First Dealer I have ever purchased any vehicle that actually CARES for its Customers......and is TOTALLY Reliable. Keep up the excellent work. Looking forward to my next Toyota sale from all of you. Thank you again, TOYOTA of BRAINTREE !!!! SIncerely, JohnR02169 More

This was an experience superior to that at the Lexus dealership I visited just prior. They have a no nonsense approach to sales. There were no games, no high pressure sales tactics and no ridiculous w dealership I visited just prior. They have a no nonsense approach to sales. There were no games, no high pressure sales tactics and no ridiculous waits in between trips to the sales manager! I had visited several other dealerships when looking for a car for my mother recently. I couldn't believe the how many times I got the runaround and was flat out lied to! Toyota of Braintree had a car advertised at a good price. They had it in stock and they sold it to me without trying to pressure me into purchasing high priced add-ons. It sounds like a simple process but there are a lot of dealers who just can't seem to do that. Do your homework and have a realistic price in mind for the car you want to purchase and you can actually buy a car at Toyota of Braintree without wasting a whole day at a dealership! More