Toyota of Braintree

i cant explain in words the work that was put into finding me a car.I am so appreciative for all there hard work starting with Gail as my salesperson , Mark Mcelroy as my sales manager constanly tryin finding me a car.I am so appreciative for all there hard work starting with Gail as my salesperson , Mark Mcelroy as my sales manager constanly trying to make the numbers work and putting up with lots and lots of phone calls. The problem was with me because of not very good credit and also being a payment buyer.This was a battle from the beginnig until i found a car i was happy with then another battle started for Walace.He worked so hard with the banks in order for me to get financing. I am sincerely grateful for all there hard work and absolutely really love my car. More

Many thanks to Erwin Amboy for the kind, courteous, efficient and friendly treatment I received when purchasing my automobile. When you are a woman it is comforting to know you are dealing with trustw efficient and friendly treatment I received when purchasing my automobile. When you are a woman it is comforting to know you are dealing with trustworthy people. Thanks again. Irene Lynch More

When I walked in the door I was greeted cordially and after explaining the reason for my visit, I was introduced to Ryan Tierney. Ryan was very friendly and courteous. He listened to what I wanted and h after explaining the reason for my visit, I was introduced to Ryan Tierney. Ryan was very friendly and courteous. He listened to what I wanted and he answered all my questions to my satisfaction. I was not aware of how a car lease worked and Ryan explained it to me fully in a way that I could understand it. After Ryan's explanation I knew that leasing was the way to go for me. Ryan gave me a tour of the entire facility, showing me all the models so that I could make my decision. I was greatly impressed with the dealership and the cleanliness of the facility. After the tour and Ryan's help, I knew that Toyota of Braintree was the dealership I wanted to deal with. I made an appointment for my wife and I to meet with Ryan the next day. When we arrived we were greeted by a friendly receptionist who told us Ryan was with another customer and she led us to an area where we could wait for Ryan comfortably. My wife was in awe of the building and was impressed with all the people she met. Ryan met us in the waiting area and escorted us to his desk. He then explained the leasing to my wife who was impressed by Ryan's manners and explanation. Ryan knew we wanted the Camry LE in red and he had one outside waiting for our inspection. Ryan took the time to show us all the features of the Camry and explained that when we picked up the car, he would go over all the features and answer any questions we might have. Ryan took his time with us and patiently answered all our questions. He then introduced us to Eric Francke who gave us a complete tour of the service area, and made an appointment for us for our first, covered service call. He too was courteous and friendly and answered all our questions. From there, Ryan introduced us to Wallace Langame. Again we were greatly impressed with his friendliness, knowledge and his explanations. Wallace took time with us and patiently and efficiently answered all our questions. When we picked up our new Camry, Ryan gave us a complete tour of the car explaining its features and how they worked. The car was in impeccable condition. In the past we have had many dealings with various car dealerships. By far Toyota of Braintree and all the people we came in contact with made our entire experience the best we have ever had when purchasing a car. We would highly recommend Toyota of Braintree and your personnel. There was no pressure from anyone we met. Ryan Tierney is the best and most knowledgeable account manager we have ever dealt with. Ryan is a credit to Toyota of Braintree along with Eric and Wallace. Ryan made our experience a real pleasure. Oh, we love the car too. More

Very pleasant and relaxed atmosphere. I would highly Very pleasant and relaxed atmosphere. I would highly recommend my friends and family to this dealership for any future car purchases. Price haggling Very pleasant and relaxed atmosphere. I would highly recommend my friends and family to this dealership for any future car purchases. Price haggling was kept at a very respectable level. More

Erwin was wonderful to work with. He was very friendly and outgoing, as well as very knowledgeable about the Highlander that I was looking to purchase. He spent time to teach me about all the features of and outgoing, as well as very knowledgeable about the Highlander that I was looking to purchase. He spent time to teach me about all the features of the car and made sure he answered all of the questions I had. John was super easy to work with; very calm but very good at what he was doing. He really helped me out taking the time to secure my financing. I felt that he was straight forward and honest about what he was trying to sell to me and made sure I had the right coverage for my car. I really enjoyed working with both of them. More

Ryan was very friendly and exceptional. He personally made sure that every step of the purchase went though smoothly. He fulfilled every promise he made during the purchase including the price we negotia made sure that every step of the purchase went though smoothly. He fulfilled every promise he made during the purchase including the price we negotiated over the phone to delivery on time. He is truly an exceptional salesperson and I would highly recommend him to all my friends who would want to purchase at that dealership. Ryan took care of all the final itsy-bitsy issues that come up towards the end - yes, i know that customers act like little children towards the end :). For example, battery on one car key was low (didn't work) and Ryan quickly replaced it with new battery. Took as many pics as I wanted with my old 2000 Civic (had 270K when traded-in, bought at 8mi). Little things like these made the delivery experience exceptional. The person (finance, final paperwork) agreed (with Ryan) that I can write a personal check (on Sat) which he said would clear by monday - since we use the same bank (Citizens) and the car would be delivered on Monday. Come Monday evening, he said the check didn't clear yet and would take another day or two. When asked about what he promised on Saturday, he blamed the sales person for the promise and said he can't do anything about it. Ryan (salesman) stepped in and ensured that I got my car on Monday evening - as promised. This meant a lot for me. More

Leo and Walace were very helpful and made my experience very easy and pleasant. I felt comfortable with their level of knowledge and their willingness to answer all of my questions. very easy and pleasant. I felt comfortable with their level of knowledge and their willingness to answer all of my questions. More

The best customer service and car buying experiences I have ever had. I still cannot believe how stress free and fast the entire process went. Kenny, to say the least, is a true professional. Kenny when a have ever had. I still cannot believe how stress free and fast the entire process went. Kenny, to say the least, is a true professional. Kenny when above and beyond to make sure I was a satisfied customer. On the day I was scheduled to pick up my car, he arrived at the office to personally greet me and make sure that all of the necessary paperwork was finalized, reviewed features of the car, programmed my favorite radio stations, set-up Bluetooth - did I mention that it was his day off! What more can I say? Well, Kenny was an absolute pleasure to work with. More

Wonderful dealership!. So pleased with our experience the first time we.decided to purchase a new PriusV from Tufankjian before our move to Fla. All employees just as helpful and friendly the second time a first time we.decided to purchase a new PriusV from Tufankjian before our move to Fla. All employees just as helpful and friendly the second time around. More

I purchased my 5th new Toyota corolla 8/19/13.This was the best experience buying an automobile that I ever had. It was stress free, thanks to Carlos Ortega and Rick Heenan. They were kind, respectful, the best experience buying an automobile that I ever had. It was stress free, thanks to Carlos Ortega and Rick Heenan. They were kind, respectful, friendly and courteous. There was absolutely no pressure. They were honest and true to their word. Rick spent a lot of time with me explaining the features of the new corolla and he was very patient answering all my questions. Rick was so friendly that I felt as if I knew him for years. This was a such a great experience that I will never go to another Toyota dealer for a purchase or for service. I have used their service dept. for years and have been very satisfied with the service and with Brian Linn. I will recommend this Toyota of Braintree, Carlos Ortega and Rick Heenan to anyone looking for a Toyota. More