Toyota of Braintree - Service Center

On Saturday April 14, 2012, I brought my 2011 Camry into Tufankjian Toyota in Braintree for a 20K scheduled maintenance as well as an alignment . The service advisor was great. He called me when the car was Tufankjian Toyota in Braintree for a 20K scheduled maintenance as well as an alignment . The service advisor was great. He called me when the car was ready. When I returned home, I inspected the car and realized that the tires were not rotated as I hit a curb recently and have a noticeable scratch on the front right rim. The tire that was damaged from the curb was still on the original right front rim. I called Tufankjian Toyota and was put on hold then directed to Nicole Terhune's voicemail. She called me back after she spoke with the technician (Sam B) who insisted that he rotated my tires. Nicole offered me a free rotation if I went back that same day however due to my weekend schedule I was not able to return to the dealership after having left the car with them for half of the day. Upon further reviewing the paper work I feel that this was a case of negligence on the technician's part. Having brought my car to other dealerships in the past for alignment services I recall receiving paperwork which provides details of the service. The printout sheet usually lays out the difference in degrees if the alignment was off balance (camber and toe) as well as the final degree after the adjustment. In this particular instance there was no documentation of any alignment services and if there was no documentation how would the technician know that an alignment was required. Furthermore I am doubtful that a technician will go out of their way to remove the tires from all the rims and remount them back and then balance them. Unfortunately this was not the first incident with Tufankjian Toyota. I brought my 2009 Toyota Venza in for a simple oil change. The technician forgot to tighten the drain nut and there was a pool of oil on my driveway. This issue could have been easily avoidable if the technician double checked their own work. The plan was to use this car to drive out of state and luckily my dad saw the pool of oil and told me. I called the service manager and he offered me a free oil change on my next schedule. I thought this was just an oversight on an oil change so I was satisfied with how the manager handled this first incident. For this most recent incident, it was a case of plain laziness and poor customer service. Perhaps the technician thought it was okay to "skip a step" or maybe Sam thought the customer was a female and figured I would not know if the tires were rotated. What frustrates me the most is that their multi-point inspection has the tread depth measurement. If you measure this Toyota Camry correctly the front two tread depths are noticeably lower than the back two, which is why I needed the rotation. For those who may read this reference and still choose to go to this dealership or perhaps have no choice, I would like to offer some words of advice when dealing with Tufankjian Toyota of Braintree 1. Make chalk marks on the four tires so you know that the technician has rotated tires correctly. 2. Make sure there is a alignment printout when there was an alignment performed. 3. Make sure to check oil if an oil change has been performed (new oil should be gold color - not brown) 4. Make sure you ask them to double check their work and especially have them check the drain plug is tightened (not really tight - they might run a risk in stripping the plug) More

I first went to Toyota Braintree last Feb 2011 to purchase my 1st Toyota even though I was a little nervous with all the negative advertising about defective brakes and accidents. But Consumer Repor purchase my 1st Toyota even though I was a little nervous with all the negative advertising about defective brakes and accidents. But Consumer Reports still rate Toyota very high, so I went. Every person I met, from the entire Tufankjian Family, to our Sales Rep, Sunny, made me feel very comfortable. Sunny spent a great amount of time answering all my questions, demonstrating all the new features and letting me test drive my choice of 2011 Prius (amazing car!). Prior to my Prius, I had been a devoted Honda Accord client for 16 yrs. But now after 1 yr with my Prius, I am definitely converted to being a Toyota client. Today I came in for my 10,000 mile check up (oil change). Again, all people were incredibly knowledgable and patient, including Natale in the Service area. While waiting for my car to be serviced and to get my annual State Inspection Sticker, Sunny spent a good amount of time talking to me and my husband (who also bought a used Prius the same day I bought my new car). Sunny has such a great, upbeat personality, you can't help smiling when you are around him. He truly is the consumate salesman...very knowledgeable, never pushy, but always willing to "go for the sale". I am impressed with some of the new upcoming features Toyota is developing and I told Sunny to keep me in mind in the future. Right now, I'm still in love with my Prius 2011. I keep bragging about it and showing it to everyone I meet. And I love to tell my co-workers I only have to fill up with gas twice per month and am getting 45-50 MPG! This is an amazing car. And Tufankjian Toyota of Braintree is easy to get to and make you feel like a close friend. Thank you Sunny. And thank you Tufankjian Toyota. I will recommend this dealer to everyone who is looking for either a new or used car. Sincerely, Jeannine Foster More

I have been a customer of Tufankjian Toyota for 5 Years +. I have never had a bad or even moderately undesirable visit. Everyone from the service department right through to the finance department is cons +. I have never had a bad or even moderately undesirable visit. Everyone from the service department right through to the finance department is consistant, professional and honest. We have purchsed three new vehicles from them in the past five years, have only taken these vehicles to Tufankjian for service. They don't skip a beat, the vehicle is ready when promised and they make sure that you, their customer fully understands what was done to the vehicle. As far as the sales department is concerned, same comments, my most recent purchase was ready when promised, fully prepped, fueled, and the sales person Sam Zaiden made absolutly certain that I knew everything about the new vehicles features. He even went as far as programing all of my radio stations into the new vehicle from the old. (That is amazing customer service and attention to detail) I would strongly recommend making your next Toyota purchase here. More

These guys in service are great! They are truly hard workers and know how to fix/maintenance cars. With all the problems I've had before with an older car, after the recommendations these guys have give workers and know how to fix/maintenance cars. With all the problems I've had before with an older car, after the recommendations these guys have given, I have had zero issues with it. They're pretty much my medicine to cure headaches! Such wonderful guys who love their jobs and know what to do! its such a great feeling being able to drive away knowing the service techs just elongated the life of my car!!! Can I bring one of them home on standby 24/7?! More

The Service Department staff are simply rude. I was placed on hold so long that I went to voice mail...twice. The sales people are nice and friendly, but boy the people in the service department are u placed on hold so long that I went to voice mail...twice. The sales people are nice and friendly, but boy the people in the service department are useless. They did not even have the courtesy to apologize. More

I originally was not happy, but I have to say I am pleased with the customer service that has been provided to me. Mr. Ortega turned a negative into a positive experience for us. I look forward to con pleased with the customer service that has been provided to me. Mr. Ortega turned a negative into a positive experience for us. I look forward to continuing and referring others as well. Thank you and I look forward to continuing a positive relationshop with you all going forward. More

Very nice experience in service. Just a routine regular maintenance but still got the courtesy rides home and back. Prompt call when ready. Could not be easier. Price just got an ok just because I am a t maintenance but still got the courtesy rides home and back. Prompt call when ready. Could not be easier. Price just got an ok just because I am a true yankee and hate to spend the money but its no different than anywhere else. Thanks for keeping our Corolla in top shape. More

Gail made my experience wonderful. was smiling to hand over all that $$$$$ for a new car. Gail is knowledgeable and professional but remaining that friendly service that showed she is sincere. She so over all that $$$$$ for a new car. Gail is knowledgeable and professional but remaining that friendly service that showed she is sincere. She sold me a 2010 Yaris in August. Loved the car for two weeks. then I felt like I was driving a match box. so it was back to Gail......and she made me very happy. More

I went to get an oil change on my 1990 Camery, and I ask Eddie to change the TV channel to the Judge Mathis show and he had to look for the remote but he came back shortly with it and changed the channel. o Eddie to change the TV channel to the Judge Mathis show and he had to look for the remote but he came back shortly with it and changed the channel. on a commerical i walk around on the showroom admiring thecars when i saw a red 2010 Rav 4 It was the car I dreamed of it was the exact color I wanted,Oh I was elated. I walk away sadly thinking I could never afford a car like that, then Eddie walk over and said you should buy that car I said right!!! I can't afford that. He than said I can make it happen you could drive out of here today in that car. I said WOW How is this going to happen he than proceeded to get my credit info. and ask questions about what I expected and wanted a car to do for me. I felt like i was being interviewed for a game show and I was the Star well the next 10 minutes he returned and said you are approved for the car. I cried with Joy he made it happen and I did'nt have to do any kind of labor. Plates registration all was done through Eddie, and I didn't have to pay for the oil change they did on my old car. My car payment are affordable my husband was thrilled. I want to think Eddie and Walter for making my dream car come true. THANK YOU EDDIE AND MARK More

This was the single Best experience in a Dealership ever! I was impressed from the start. The Drive-In Service Dept and being personally greeted at my car door was the beginning of what I hope is a long rela I was impressed from the start. The Drive-In Service Dept and being personally greeted at my car door was the beginning of what I hope is a long relationship! I got the Grand Tour from the friendliest person...Rick Heenan. The Service waiting area was awesome. When my car was finished Brian gave me the good and the bad news in a helpful and friendly manner. I will definitely be a repeat customer! Though I was there for service and that is usually stressful, I did not feel stressed at all. More