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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
December 19, 2022
Excellent adviser. Timely reports. Explained everything in detail. Happy the car was serviced as promised and on time Timely reports. Explained everything in detail. Happy the car was serviced as promised and on time More
by Mdhamee
Employees Worked With
December 18, 2022
Nick was super to work with in that he answered all our questions. Ultimate decision was just....not quite ready. questions. Ultimate decision was just....not quite ready. More
by Jsbikerbabe2
December 17, 2022
Went in for service yesterday and stumbled on a used vehicle. Nick helped me out and we went for a test drive. I loved the vehicle and it was priced extremely well. I couldn't get back there with my wif vehicle. Nick helped me out and we went for a test drive. I loved the vehicle and it was priced extremely well. I couldn't get back there with my wife until the following afternoon and not surprisingly, it was gone. Totally understandable. Next time I'll be quicker on the draw! More
by Jeff W
Employees Worked With
December 17, 2022
Went here for my 25,000 mile service on the 2021 Highlander I lease and was looking for a new Toyota dealership to work with later next year to swap our car for a new lease on a 2023 Highlander. I Highlander I lease and was looking for a new Toyota dealership to work with later next year to swap our car for a new lease on a 2023 Highlander. I was extremely satisfied with the professional expertise of technician Dan Erickson who took care of the service of our vehicle! While waiting I chatted with salesperson Bonnie Stone who went over what needed to be done next year when we are ready for a new lease. It was a most pleasurable conversation we had and I am excited to bring my wife to Napleton to continue our 33 year relationship we’ve had with the Toyota family! More
by Boxguy53094
December 16, 2022
I just want to say I was so please with my visit here a young lady make Chelsea Johnson help me and was extremely helpful she answer all questions I had and was very detailed on what I was looking for I wi young lady make Chelsea Johnson help me and was extremely helpful she answer all questions I had and was very detailed on what I was looking for I will be back in the future and will be telling my friends about her thank you so much More
by Kristawilliams3120
Employees Worked With
December 16, 2022
I had the privilege of working with Chelsea Johnson. She was able to get me approved for my car without much of a hassle. Thank you so much Toyota! She was able to get me approved for my car without much of a hassle. Thank you so much Toyota! More
by Joells2012
Employees Worked With
December 16, 2022
Ericka sold my dad a highlander and he actually passed away and she reached out and sent her condolences from the dealership and I thought that was very thoughtful. My family appreciates it away and she reached out and sent her condolences from the dealership and I thought that was very thoughtful. My family appreciates it More
by Toneabrilz
Employees Worked With
Ericka
December 16, 2022
Ericka sold us a vehicle a few months ago, now I am looking to upgrade mine and I came in and placed an order and of course the process was straight forward and quick. Thanks looking to upgrade mine and I came in and placed an order and of course the process was straight forward and quick. Thanks More
by Nita turner
Employees Worked With
Ericka
December 16, 2022
I got a call from my sales lady who sold me a vehicle a few months back. She just called to check in and wish me a happy holidays which i found so nice and i needed it because I’ve been having a rough time few months back. She just called to check in and wish me a happy holidays which i found so nice and i needed it because I’ve been having a rough time. Thank you so much Erica that meant a lot More
by mayleeangel33
Employees Worked With
Erica
