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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
December 08, 2022
I was very pleased with the quality of the product offered and the dedication of the sales person, Basil, that I worked with. I had spoken with him on several occasions and felt he worked hard to get offered and the dedication of the sales person, Basil, that I worked with. I had spoken with him on several occasions and felt he worked hard to get the car I wanted at the price that fit my budget. More
by Jeanne Kolb
Employees Worked With
Basil Truebenbach
December 08, 2022
Kyle K. was very helpful when I visited this dealership last week. He answered all of my questions and was very thorough and informative. Was a pleasant expe was very helpful when I visited this dealership last week. He answered all of my questions and was very thorough and informative. Was a pleasant experience overall. More
by Courtnie
Employees Worked With
Kyle Krochmal
December 07, 2022
Thank you Nick for working with me on a vehicle. Nick was prompt with his responses and that was greatly appreciated. Nick was prompt with his responses and that was greatly appreciated. More
by AC
Employees Worked With
December 06, 2022
Sales process was good but after that i had problems just couple of months later on my used car bought there and they just told me to go to a repair shop to fix it... Let's say, not a good after-sales suppo couple of months later on my used car bought there and they just told me to go to a repair shop to fix it... Let's say, not a good after-sales support and customer care... Lot of improvements to do here More
by Mario
Employees Worked With
Kevin Rhiel very good
December 06, 2022
Bought by 2018 Toyota highlander here in March 2021 and couldn't be happier with the buying experience, as well as maintenance service as I've been bringing it back for scheduled maintenance as well. couldn't be happier with the buying experience, as well as maintenance service as I've been bringing it back for scheduled maintenance as well. More
by Justin
Employees Worked With
December 06, 2022
I had Nick assist me with the exploratory phase of buying a car. He took his time explaining as many relevant features of the car as he could during our test drive and didn’t push me to go any faster through a car. He took his time explaining as many relevant features of the car as he could during our test drive and didn’t push me to go any faster through the process than I wanted to. It was a pleasant first point of contact. More
by mclb
Employees Worked With
December 06, 2022
I dealt with Nick for the second time. The first was last December when he found a 2022 Toyota Sienna for me. He was genuine and without all the sales pitches. I bought the Toyota. Now The first was last December when he found a 2022 Toyota Sienna for me. He was genuine and without all the sales pitches. I bought the Toyota. Now I’m looking for. 4x4 pickup to add to the fleet and he is diligently looking and watching for my truck. Nick is the best! I recommend Nick with 5 stars!!! More
by Sethled1
Employees Worked With
