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Toyota of Brookfield
Brookfield, WI
2,838 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,838 reviews
December 16, 2022
Ericka sold my dad a highlander and he actually passed away and she reached out and sent her condolences from the dealership and I thought that was very thoughtful. My family appreciates it away and she reached out and sent her condolences from the dealership and I thought that was very thoughtful. My family appreciates it More
by Toneabrilz
Employees Worked With
Ericka
December 16, 2022
I had the privilege of working with Chelsea Johnson. She was able to get me approved for my car without much of a hassle. Thank you so much Toyota! She was able to get me approved for my car without much of a hassle. Thank you so much Toyota! More
by Joells2012
Employees Worked With
December 16, 2022
During my service Ericka came over for brief conversation and through that she reminded me they offered remote start so i am getting that schedule to get installed soon! and through that she reminded me they offered remote start so i am getting that schedule to get installed soon! More
by emily W
Employees Worked With
Ericka
December 16, 2022
I got a call from my sales lady who sold me a vehicle a few months back. She just called to check in and wish me a happy holidays which i found so nice and i needed it because I’ve been having a rough time few months back. She just called to check in and wish me a happy holidays which i found so nice and i needed it because I’ve been having a rough time. Thank you so much Erica that meant a lot More
by mayleeangel33
Employees Worked With
Erica
December 16, 2022
I was very pleased with customer service from sales person Chelsea Johnson she was a great so knowledgeable. WE WERE PLEASE WITH HOW IT WENT SO SMOTHYLY THANJS AGAIN CHELSEA person Chelsea Johnson she was a great so knowledgeable. WE WERE PLEASE WITH HOW IT WENT SO SMOTHYLY THANJS AGAIN CHELSEA More
by Daniel
Employees Worked With
December 16, 2022
I received a call from Ericka because i have service coming up and she asked if i knew anyone looking to get rid of a car and my husband actually is. He got so much information that was helpful that we coming up and she asked if i knew anyone looking to get rid of a car and my husband actually is. He got so much information that was helpful that we are coming in next week to purchase. She asked for a review just based on info given so she doesn’t know that’s our plan yet! I hope this finds her More
by Vickie Henderson
Employees Worked With
Ericka
