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Toyota of Brookfield
Brookfield, WI
2,611 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,611 reviews
Helpful February 08, 2024
I had my car in for Service with Napleton Toyota. The agent I worked with was Bill P. Everyone was professional and friendly. They provided transportation to my home and back while the service wa The agent I worked with was Bill P. Everyone was professional and friendly. They provided transportation to my home and back while the service was before. I was completely satisfied. More
by Nancy
Employees Worked With
Other Employees :
Driver to my home and back while my car was serviced.
February 08, 2024
Coley was outstanding! As someone who doesn’t know a ton about cars, I felt I could trust her advice right away. She made sure I understood the work that needed to be done As someone who doesn’t know a ton about cars, I felt I could trust her advice right away. She made sure I understood the work that needed to be done and all the options available. Thanks again Coley!! More
by skleffner
Employees Worked With
Coley Kuntz
February 03, 2024
We have bought multiple vehicles from this dealer and have worked with us every single time. They are upfront, honest and willing to bend over backwards. If you want a Toyota…get it from here. have worked with us every single time. They are upfront, honest and willing to bend over backwards. If you want a Toyota…get it from here. More
by magnomag
February 03, 2024
Kevin was very helpful in listening to what I was looking for. He was considerate of me. He showed the features of the vehicle and explained things well. I would recommend him. for. He was considerate of me. He showed the features of the vehicle and explained things well. I would recommend him. More
by Gwilkum
February 03, 2024
We had the utmost best experience at Toyota Brookfield. Everyone was so helpful and knowledgeable. They did their absolute best to meet us where we needed to be in terms of numbers. Everyone was so helpful and knowledgeable. They did their absolute best to meet us where we needed to be in terms of numbers. More
by Sraeh88
February 02, 2024
A month or so ago one of our cars headlight went out. Little did we know that a 2006 prius has a whole complicated process to change a headlight. We bought a headlight at O'Reilly 's & were told they c Little did we know that a 2006 prius has a whole complicated process to change a headlight. We bought a headlight at O'Reilly 's & were told they could not put it in. We called around several places & realized we'd have to have a dealership to the work. We called Brookfield Toyota & Tony R got up in that afternoon. Tony was very patient & understanding. He explained that the bulb we bought at O'Reilly 's would not fit & was very careful handling the bulb to make sure we could return it for our money back. The correct bulb was around the same price, so difference there. We really appreciated his taking the time to explain what work needed to be done for replacing the bulb and that he took care to make sure we could return the other bulb we had with us. More
by cjfriedrich
Employees Worked With
January 31, 2024
I needed to replace a part around my windshield on my car. Bill P in service was able to set an early appointment for me. Great service from the Service Department! Thank You Andrea Dietz car. Bill P in service was able to set an early appointment for me. Great service from the Service Department! Thank You Andrea Dietz More
by Andrea D
Employees Worked With
January 29, 2024
Coley Kuntz did a wonderful job as my service advisor. She kept me informed, clearly articulated what, and when, was happening, and followed up. She’s great! She kept me informed, clearly articulated what, and when, was happening, and followed up. She’s great! More
by markblegen2
Employees Worked With
Coley Kuntz
January 27, 2024
Toyota of Brookfield continues to be a giant disappointment. When servicing my family’s other Toyota vehicles, I actively go out of my way to other Toyota locations that are less convenient for disappointment. When servicing my family’s other Toyota vehicles, I actively go out of my way to other Toyota locations that are less convenient for me simply because they aren’t xxxxing morons there. And unfortunately, my experience buying a car wasn’t much better. I was at the dealership for 8 xxxxing hours!!!! Lost a whole day over what should’ve been a 2 1/2 hour affair. I asked my sales rep why it was taking so long to meet someone in the finance department. She said that there were three people back there and they were all with other customers. However, when we finally got to talk to the finance guy (who actually was pretty helpful) he revealed that there was one only finance guy there to start the day and he was supposed to help us but never showed up. It wasn’t until him and another guy showed up we were actually able to get somewhere. Whole place sucks!! More
by jjlambie33
Employees Worked With
Stone, Bonnie
