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Toyota of Brookfield
Brookfield, WI
2,816 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,816 reviews
September 23, 2022
My experience at Toyota in Brookfield Napleton to purchase my 22 4runner was excellent. Jackson Mueller was professional, efficient and was always willing to help. I will definitely recommend him a purchase my 22 4runner was excellent. Jackson Mueller was professional, efficient and was always willing to help. I will definitely recommend him and Toyota of Brookfield to my friends and family. I will definitely be back for future business. More
by wiscomann
September 23, 2022
I am in the process of purchasing my second vehicle with Jackson Mueller at Toyota of Brookfield. Jackson is very professional and easy to work with. He is patient and communicates well all I need to know c Jackson Mueller at Toyota of Brookfield. Jackson is very professional and easy to work with. He is patient and communicates well all I need to know concerning my new vehicle. More
by Grannysmith60
September 23, 2022
Chelsea is great to work with. 🫱🏻🫲🏿🙌🏻 I would recommend her to anyone looking for a vehicle. 🫱🏻🫲🏿🙌🏻 I would recommend her to anyone looking for a vehicle. More
by Caitlyn
September 22, 2022
Dan Erickson did a fantastic service job with our car. Outstanding !!! Items were fixed and he did a great job communicating with us . Outstanding !!! Items were fixed and he did a great job communicating with us . More
by Joekverdeyen
Employees Worked With
September 22, 2022
I called in for assistance when couldn't figure out how to get my dashboard lights on. Daniel Erickson immediately looked up my vehicle and found the information. In addition, he told me there was a reca to get my dashboard lights on. Daniel Erickson immediately looked up my vehicle and found the information. In addition, he told me there was a recall on my vehicle before I even heard about it from Toyota. He explained the issue and helped me decide how quick I needed to get in to have the work done. I was able to get in the next week, have the recall taken care of and a multi point inspection to make sure that the car was set for the winter. Daniel was professional & helpful and took extra time to answer some questions I had about my new car that I haven;t driven much during the pandemic. Great job! More
by Xxx
Employees Worked With
September 21, 2022
Chelsea helped me in my purchase. Excellent service and she is very nice. Thank you. She is the best. Excellent service and she is very nice. Thank you. She is the best. More
by Juan
Employees Worked With
