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Toyota of Brookfield
Brookfield, WI
2,831 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,831 reviews
July 22, 2022
Chelsea assisted me in my buying process and I think I finally found the car I’ve been searching for! See you soon. finally found the car I’ve been searching for! See you soon. More
by LETASIAR
Employees Worked With
July 19, 2022
I had a somewhat unique case in terms of financing, and Kenny and Nick worked together to make sure I got approved. They were a pleasure to work with and keeping up with communication for me to get my bran Kenny and Nick worked together to make sure I got approved. They were a pleasure to work with and keeping up with communication for me to get my brand new vehicle. Thank you for everything! More
by paigebrummer
July 18, 2022
Thank you Brad Flak for helping us with the purchase of our Toyota Highlander! Brad was very helpful and was on top of everything to offer us the best purchasing experience. Fully recommend him as your sal our Toyota Highlander! Brad was very helpful and was on top of everything to offer us the best purchasing experience. Fully recommend him as your sales consultant! More
by carmenysolvallejo
Employees Worked With
Brad Flak
July 16, 2022
Ordered a new Sienna for our family of 5 and Brad Flak was awesome to work with. Was dreading the experience with how tough the market is and he made everything as low stress as possible! Promised to be w was awesome to work with. Was dreading the experience with how tough the market is and he made everything as low stress as possible! Promised to be with us every step of the way until delivery, and he really knows his stuff about the Sienna. Would seek him out if I had to buy again! More
by DH
Employees Worked With
Brad Flak
July 16, 2022
Chelsea Johnson was very informative and polite. She took her time to listen to what we were looking for and directed us in the right direction. She took her time to listen to what we were looking for and directed us in the right direction. More
by Rich & Cathy
Employees Worked With
July 15, 2022
Chelsea Johnson is an absolute delight. Her bubbly personality and wit kept us entertained while waiting for finance to deliberate a deal. Kenny Goodwin was another Chicago native with Her bubbly personality and wit kept us entertained while waiting for finance to deliberate a deal. Kenny Goodwin was another Chicago native with a Cubs tattoo to prove it. I believe he is the Used Sales Manager. Good dude overall. Down to Earth. Bonnie had the most bitchin’ nails we’d seen. Bright lime green. Rumor is, you can see them from space. The point of this review is that the dealership employs great people. They might not have been able to get a deal done for us, but it doesn’t mean they won’t in the future. Thanks for making us feel like family. More
by wmciv
