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Toyota of Brookfield
Brookfield, WI
2,813 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,813 reviews
July 08, 2022
Ericka C is Ah-MAZING! !! I have been contemplating on trading in my car because I have a family of 7. She listened to all of my concerns and questions and even asked about !! I have been contemplating on trading in my car because I have a family of 7. She listened to all of my concerns and questions and even asked about my color of choice(most ppl Ive been too don’t do that) and quoted me on what I could be expecting. Her energy was great but very professional and I’m going to send everyone to her! More
by Keekee
Employees Worked With
Ericka Cosey
July 08, 2022
Ericka showed me a few cars as my car was being serviced. She was very knowledgeable and was able to answer every question I asked. Great customer service! She was very knowledgeable and was able to answer every question I asked. Great customer service! More
by Fisherbrianna96
Employees Worked With
Ericka
July 08, 2022
I'm so grateful to have the chance to work with Ericka Cosey she knew all the facts about the car and was very helpful and patient with me on the process. Cosey she knew all the facts about the car and was very helpful and patient with me on the process. More
by Sam Jones
Employees Worked With
Ericka Cosey
July 08, 2022
Ericka is more than a blessing! Great customer service! I enjoyed my time at Toyota so patient and kind with us we now have direction on our next vehicle and it feels amazing!!! Great customer service! I enjoyed my time at Toyota so patient and kind with us we now have direction on our next vehicle and it feels amazing!!! More
by Johnathon
Employees Worked With
Ericka
July 08, 2022
Ericka was exceptionally amazing! She was very professional and went above and beyond to meet my needs! She made buying a car a great experience. Thank you! She was very professional and went above and beyond to meet my needs! She made buying a car a great experience. Thank you! More
by Tiara.coseybennett
Employees Worked With
Ericka Cosey
July 08, 2022
Ericka is very sweet and kind. She never pressured me into anything which is awesome and makes the buying process less stressful. She is knowledgable and professional as well! Defi She never pressured me into anything which is awesome and makes the buying process less stressful. She is knowledgable and professional as well! Definitely recommend her. More
by StacyB.
Employees Worked With
Ericka
July 08, 2022
Great great service from Brayan and the team. Made our first purchase easy and smooth. One of the best dealership to go to for your next car purchase! All employees were very nice and had great c Made our first purchase easy and smooth. One of the best dealership to go to for your next car purchase! All employees were very nice and had great customer service. Definitely recommend!! More
by Houa Thao
July 07, 2022
Our sales associate Bonnie was very pleasant and knowledgeable took very good care of our needs knowledgeable took very good care of our needs More
by Bansheeman04
July 06, 2022
Such a phenomenal experience today! My salesman, Nick, was incredibly helpful and so down to earth. I told him how much I appreciated his honesty and openness for all of the salesmen I My salesman, Nick, was incredibly helpful and so down to earth. I told him how much I appreciated his honesty and openness for all of the salesmen I have dealt with in the past were very pushy and would lie to tell a car story similar to yours in hopes to “relate” to you for a point towards getting you to buy a car. Nick did none of that. He made me feel calm in my most anxious time of finding the right new car, answered my 12,000 questions on each one I looked at. He stayed positive and patient the entire time! A once in a lifetime opportunity when buying a new car, thank you Nick for kindness and hospitality! I highly recommend him! -Adrianna M More
by adrianna.m
July 06, 2022
Each and every scheduled oil and tire rotation visit has been flawless and always on schedule.My visit on 7/5/2022 With Michael Schultz was more of the same. He communicated back and forth with me on a very been flawless and always on schedule.My visit on 7/5/2022 With Michael Schultz was more of the same. He communicated back and forth with me on a very timely basis to keep the process on schedule. It feels like McDonald's to me as I have had steady and true quality with every visit. Keep up the great work!!! More
by Szibell2
