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Toyota of Brookfield
Brookfield, WI
2,864 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,864 reviews
June 17, 2022
Nice dealership. We have bought 3 cars from here in the last 15 years with the help of the dealer Luis Ferrer. The experience of sales had been great and Luis takes g We have bought 3 cars from here in the last 15 years with the help of the dealer Luis Ferrer. The experience of sales had been great and Luis takes great care of us. Strongly recommend the dealer and dealership. More
by Sri
Employees Worked With
June 17, 2022
Luis was amazing at helping me find my new car. I am so happy with my new vehicle. I highly recommend going to Luis if you are considering a new or used car. I am so happy with my new vehicle. I highly recommend going to Luis if you are considering a new or used car. More
by miladi.london
Employees Worked With
Michael Curtis
June 15, 2022
I have been a customer for over 30 years at Safro, now Napleton Toyota. The product is excellent, sales force knowledgeable, service courteous and efficient. All proven qualities consistent over all my Napleton Toyota. The product is excellent, sales force knowledgeable, service courteous and efficient. All proven qualities consistent over all my years in dealing with this dealership. More
by Danielschmidt1949
June 14, 2022
Luis Ferrer was a joy to work with. Very personable and very comfortable with selling cars. Honest and professional. Thanks a lot Luis! Very personable and very comfortable with selling cars. Honest and professional. Thanks a lot Luis! More
by Kellyscottwi
Employees Worked With
June 13, 2022
Nick T helped was very helpful on my journey to buying a car and was able to take care of all my needs and question’s car and was able to take care of all my needs and question’s More
by jarod
Employees Worked With
June 13, 2022
Just picked up my new car on Saturday, super excited! Brad Flak and his team were very helpful and answered all of my questions. It was a smooth and pleasant experience, especially in the current market. Brad Flak and his team were very helpful and answered all of my questions. It was a smooth and pleasant experience, especially in the current market. Thanks! More
by sonyablade86
Employees Worked With
Brad Flak
June 13, 2022
Nick, Outstanding performance! Thank you, for taking the time to work with me and my husband. NICK, Chelsea and Natalia everyone on the team was amazing thank you again! Thank you, for taking the time to work with me and my husband. NICK, Chelsea and Natalia everyone on the team was amazing thank you again! More
by Charlotte Lewis
June 11, 2022
Enjoy this dealership a lot. We’ve bought 2 new Camrys in the last year. Nick T is the best salesman ever. We will be back. We’ve bought 2 new Camrys in the last year. Nick T is the best salesman ever. We will be back. More
by Jrtodryk
Employees Worked With
June 11, 2022
Our experience here was fantastic, our sales man Riley was very helpful and knowledgeable on all the vehicles. was very helpful and knowledgeable on all the vehicles. More
by lanemeyer31
June 11, 2022
I have been to Toyota of Brookfield a couple of times and have always received great customer service from Luis. He is very knowledgeable and personable. Luis takes the time to listen to you, get to know you have always received great customer service from Luis. He is very knowledgeable and personable. Luis takes the time to listen to you, get to know you and ensures that he helps you find the perfect car for your needs. I would definitely recommend him and appreciate his dedication to customers. More
by Sanchez55
Employees Worked With
