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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
May 23, 2022
Really good customer experience from our product specialist. Most of staff were very pleasant but unfortunately did notice a slight amount squabbling among a couple of the younger which was very un specialist. Most of staff were very pleasant but unfortunately did notice a slight amount squabbling among a couple of the younger which was very unprofessional to do on the sales floor. More
by crazy2bwacky
Employees Worked With
May 23, 2022
The staff is nice their waiting area is fully stocked. It was a pleasant experience being at this dealership. I received great customer service from the guy who help me Luis. He was very accommodating, li It was a pleasant experience being at this dealership. I received great customer service from the guy who help me Luis. He was very accommodating, listened to what I wanted and found a way to make sure I was happy whit my purchase. More
by Amber B
Employees Worked With
May 21, 2022
Marcus Love was our sales person. He did an excellent job working with us and explaining the car. Thanks to Marcus and Toyota of Brookfield…. We will definitely use them again…. He did an excellent job working with us and explaining the car. Thanks to Marcus and Toyota of Brookfield…. We will definitely use them again…. More
by jratzel
May 21, 2022
Everyone was professional from start to finish. I was confident right away that I would be taking care of and I was. Very polite and very friendly people working there. Would definitely recommend. I was confident right away that I would be taking care of and I was. Very polite and very friendly people working there. Would definitely recommend. More
by Chris
Employees Worked With
Bonnie Stone
May 21, 2022
When I went into the Toyota to browse around at some of the newer Camry models I ran into a very helpful rep named marcus who answered pretty much all the inquiries i had about the car and even told me som the newer Camry models I ran into a very helpful rep named marcus who answered pretty much all the inquiries i had about the car and even told me some stuff I didnt know! Its customer service like that which makes shopping a way simpler and fun to do process and I hope every dealership has reps like him around to help! More
by BrandonE
Employees Worked With
Marcus Love
