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Toyota of Brookfield
Brookfield, WI
2,841 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,841 reviews
June 03, 2022
Very clean building and friendly staff. Worked with me on what I wanted to pay per month as well as how long I wanted to finance until we hit both numbers. Worked with me on what I wanted to pay per month as well as how long I wanted to finance until we hit both numbers. More
by R.S.K.
Employees Worked With
Marcus love
June 02, 2022
Riley Sullivan was excellent! This was my first time buying a brand new vehicle and he made the process very simple and quick. I am overjoyed to be in my new 2022 4Runner!!! We wi This was my first time buying a brand new vehicle and he made the process very simple and quick. I am overjoyed to be in my new 2022 4Runner!!! We will no longer be going anywhere else! And our next vehicle will be from Toyota of Brookfield! Thank you all so much :-) More
by Kdaly1008
June 02, 2022
Nick did a great job showing me around the 4Runners they have on the lot and the ones coming soon have on the lot and the ones coming soon More
by phil.stokes.jr
May 31, 2022
Ask for Chris Sberna! He's friendly, knowledgeable and honest! And he has the best sense of humor to make a scary time fun! He's friendly, knowledgeable and honest! And he has the best sense of humor to make a scary time fun! More
by RebeccaRN
May 31, 2022
Chris Sberna took the time to understand our needs and match us with the perfect car. I couldn’t recommend Chris enough! match us with the perfect car. I couldn’t recommend Chris enough! More
by Gilgs
Employees Worked With
May 31, 2022
Chris Sberna is the best. He helped my wife and I find the perfect car and was incredibly helpful and efficient with all the finance related matters. He helped my wife and I find the perfect car and was incredibly helpful and efficient with all the finance related matters. More
by Cory.jcnet
May 31, 2022
Excellent service that exceeded expectation. Every way possible to meet our needs, and concerns were fulfilled to the best of their ability. Great hospitality, and courtesy. Quit informative con Every way possible to meet our needs, and concerns were fulfilled to the best of their ability. Great hospitality, and courtesy. Quit informative concerning our vehicle alone with ensurances to rectify any matter that may possibly fall outside of their custom guarantees, and coverages provided. We left looking forwarded to dealing with Riley, and Toyota Brookfield again in the near future. More
by baronlwalker
May 30, 2022
I have purchased a number of cars from Pat Duket. He is knowledgeable, hardworking, and honest. The Service Department is excellent. I would recommend anyone to buy a car from Pat Duket at Toyota of He is knowledgeable, hardworking, and honest. The Service Department is excellent. I would recommend anyone to buy a car from Pat Duket at Toyota of Brookfield! More
by jimptreb
May 28, 2022
I knew I was going to purchase the vehicle before I arrived and everything was ready to go except the value on my trade. I ended up not trading in my vehicle and the process still took 3 hours… In the arrived and everything was ready to go except the value on my trade. I ended up not trading in my vehicle and the process still took 3 hours… In the end I got the vehicle I wanted for the price I wanted. I just wish it could have been a more efficient process. Also it would have been nice to get a full tank of gas with the purchase… mine was at 1/4 tank. More
by mikemani28
Employees Worked With
Nate, Michael Curtis
