Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,835 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,835 reviews
April 23, 2022
The dealership was super friendly and willing to work with me. Nick went the extra mile to help me out and was very kind. with me. Nick went the extra mile to help me out and was very kind. More
by Shannon
Employees Worked With
April 23, 2022
Nicholas Terrenova was very helpful and he made buying a car less stressful! Thanks nick!! car less stressful! Thanks nick!! More
by amy gehling
April 23, 2022
Kaitlyn Goodwin did a great job telling me about the car and made sure I was taken care of properly. She fought for me to get the best deal and kept me informed about the process of leaving with the car. I and made sure I was taken care of properly. She fought for me to get the best deal and kept me informed about the process of leaving with the car. I appreciated her hard work and effort to making my experience at Toyota an success… More
by Glen
Employees Worked With
Kaitlyn Goodwin
April 23, 2022
Great job with the service and very prompt. Very friendly service, and always enjoyable visit with the staff!! Very friendly service, and always enjoyable visit with the staff!! More
by German14@Me
April 20, 2022
Our Dealer, Kevin Rhiel, was wonderful! He's very pleasant, knowledgeable, and communicates well! We drove 4.5 hours from Iowa to meet with Kevin whom made the whole experience of finding j He's very pleasant, knowledgeable, and communicates well! We drove 4.5 hours from Iowa to meet with Kevin whom made the whole experience of finding just the right vehicle for our family easy and clear! The entire staff was pleasant and very accommodating as well. I will definitely consider returning here for the next family vehicle! More
by allisonspiesz
Employees Worked With
Kevin Rhiel
April 19, 2022
Very happy to come in for your service,was greeted promptly and my car was ready on time. promptly and my car was ready on time. More
by Don
April 17, 2022
Better than Brookfield Lexus. Live out of state.Travel to Wisconsin often. Just the best. Live out of state.Travel to Wisconsin often. Just the best. More
by Micheal
Employees Worked With
Other Employees :
Marylou Valdez, Matt Huff, Eric Hollins, Austin Klemstein
