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Toyota of Brookfield

Brookfield, WI

4.9
2,836 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle. Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams. Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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20655 W Capitol Dr

Brookfield, WI

53045

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Showing 2,836 reviews

April 29, 2022

Came in to buy a new rav4 and Dan and Tim helped me get the right vehicle thank you More

by Erin
Recommend Dealer
Yes
Employees Worked With
Tim Buti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan
May 01, 2022 -

Toyota of Brookfield responded

Hi Erin, thank you for your positive review. We're glad to hear that you found our team here at Toyota of Brookfield so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

April 23, 2022

Kaitlyn Goodwin did a great job telling me about the car and made sure I was taken care of properly. She fought for me to get the best deal and kept me informed about the process of leaving with the car. I More

by Glen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Goodwin
Apr 25, 2022 -

Toyota of Brookfield responded

Hello Glen, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 23, 2022

Great job with the service and very prompt. Very friendly service, and always enjoyable visit with the staff!! More

by German14@Me
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Ferrer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bella Mulosmani
Apr 25, 2022 -

Toyota of Brookfield responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 23, 2022

The dealership was super friendly and willing to work with me. Nick went the extra mile to help me out and was very kind. More

by Shannon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Terranova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Toyota of Brookfield responded

Hi Shannon, thanks for sharing your service experience with us. We hope you continue to choose Toyota of Brookfield as your first choice for all your vehicle needs.

April 23, 2022

Had a great experience with Bella! I’m always so impressed with all my experiences at Toyota of Brookfield. More

by Rokrueger20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bella
Apr 25, 2022 -

Toyota of Brookfield responded

Hi, here at Toyota of Brookfield, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

April 23, 2022

Nicholas Terrenova was very helpful and he made buying a car less stressful! Thanks nick!! More

by amy gehling
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chelsea Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Terranova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Toyota of Brookfield responded

Hi Amy, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Brookfield! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 21, 2022

Worked with Bella in service. She is an awesome advisor and an asset to the dealership! Great service work too! More

by Vulcanjerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bella
Apr 23, 2022 -

Toyota of Brookfield responded

Hello, thank you so much for your feedback! Our team member Bella will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 20, 2022

Our Dealer, Kevin Rhiel, was wonderful! He's very pleasant, knowledgeable, and communicates well! We drove 4.5 hours from Iowa to meet with Kevin whom made the whole experience of finding j More

by allisonspiesz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Rhiel
Apr 23, 2022 -

Toyota of Brookfield responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any further questions, please give us a call. We're always happy to help! Take care!

April 19, 2022

Very happy to come in for your service,was greeted promptly and my car was ready on time. More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Dale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Toyota of Brookfield responded

Hello Don, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 17, 2022

Better than Brookfield Lexus. Live out of state.Travel to Wisconsin often. Just the best. More

by Micheal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Rebich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Dale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marylou Valdez, Matt Huff, Eric Hollins, Austin Klemstein
Apr 17, 2022 -

Micheal responded

Easy to schedule online. Super friendly service. Very clean-comfortable place to wait. Just the best.

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