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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
July 27, 2021
Brantavius Gilmore was great to work with. Highly recommend the dealership, they were great all around, from sales to finance, they have you in mind. recommend the dealership, they were great all around, from sales to finance, they have you in mind. More
by Ajsember
Employees Worked With
Brantavius Gilmore
July 27, 2021
Brantavius Gilmore Is an exceptional salesman. He’s very knowledgeable and helpful and always smiling. It was a great car buying experience and I would definitely shop here again. knowledgeable and helpful and always smiling. It was a great car buying experience and I would definitely shop here again. More
by Jamie
Employees Worked With
Brantavius Gilmore
July 26, 2021
The facilities are very nice and comfortable!! Great staff and service. My favorite place to buy a car. Never disappointed and very placed with them staff and service. My favorite place to buy a car. Never disappointed and very placed with them More
by sanchez9191
July 23, 2021
They wouldn’t hold a car for me, I had a day scheduled off of work to come get it. I was a cash customer coming from Indiana. They sold the car the evening before. Then I got a reminder call the next day off of work to come get it. I was a cash customer coming from Indiana. They sold the car the evening before. Then I got a reminder call the next day to confirm my appointment to come look at the car they sold out from under me. Terrible customer service. Get your stuff together guys! I’m embarrassed for you. More
by ktimmons05
Employees Worked With
Marcus
July 22, 2021
This dealership has been a great experience, when there’s a chance to promote a dealership to my friends and family it will be Toyota of Brookfield, also a huge thanks to Bryan Cortes. a chance to promote a dealership to my friends and family it will be Toyota of Brookfield, also a huge thanks to Bryan Cortes. More
by Gabe
Employees Worked With
Bryan Cortes
July 22, 2021
Brantavius Gilmore is an amazing salesman. He greeted us as soon as we walked in the very first time. We ordered the 2021 Sienna XSE and he kept us in the loop throughout the process. Would definitely us as soon as we walked in the very first time. We ordered the 2021 Sienna XSE and he kept us in the loop throughout the process. Would definitely work with him again in the future. Thank you Brentavius for everything you did for us!! More
by minviking11
Employees Worked With
Brentavius Gilmore
July 22, 2021
Brantavius Gilmore was very helpful got us all the information on a 2021 sienna. He looked for any in the area. Than helped us order the exact one we wanted. Delivery went very smoth and showed us the information on a 2021 sienna. He looked for any in the area. Than helped us order the exact one we wanted. Delivery went very smoth and showed us the van in detail. More
by cwsmart
Employees Worked With
Brantavius Gilmore
July 22, 2021
Brantavius Gilmore has been a pleasure to work with. He was very knowledgeable and helpful. He answered all our questions and gave us all his attention. I would highly recommend him to our friends and fam was very knowledgeable and helpful. He answered all our questions and gave us all his attention. I would highly recommend him to our friends and family More
by Reggielester125@gmail.com
Employees Worked With
Brantavius Gilmore
July 22, 2021
Brantavius Gilmore. Was very knowledgeable and pleasant to work with would recommend him my friends for fast and courteous service had an interesting experience he also helped with setting up our phones to work with would recommend him my friends for fast and courteous service had an interesting experience he also helped with setting up our phones More
by Lenlester919
Employees Worked With
Brantavius Gilmore
