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Toyota of Brookfield
Brookfield, WI
2,851 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,851 reviews
August 31, 2021
Brantavius was great to work with, he was knowledgeable about the vehicles I was looking at. He was friendly and helpful and continous to be even after the sale. Financing was easy and everything went well about the vehicles I was looking at. He was friendly and helpful and continous to be even after the sale. Financing was easy and everything went well. I would highly recommend this dealership. More
by rcrjrn
Employees Worked With
Brantavius
August 31, 2021
My sales associate Bryan Cortes was great at showing us everything our Toyota can do, we are really happy with how safe and reliable our vehicle is. everything our Toyota can do, we are really happy with how safe and reliable our vehicle is. More
by Fernando
Employees Worked With
Bryan Cortez
August 31, 2021
Worst dealership ever . I been buying new cars for 50 years and this is the first dealership that raised the price of the car while in the middle of the test drive and then lower the price of my trade wh years and this is the first dealership that raised the price of the car while in the middle of the test drive and then lower the price of my trade when I was ready to buy Just stay away from this dealership More
by Joseph2014
August 30, 2021
Always a pleasure working with the team over at Toyota of Brookfield! I have been a customer since 2015 and always impressed with the amazing work they do. Big shout out to Brayan who helped me purchase my f Brookfield! I have been a customer since 2015 and always impressed with the amazing work they do. Big shout out to Brayan who helped me purchase my first car outside of a lease at Toyota! More
by Celinarlozano@gmail.com
Employees Worked With
Brayan Alanis
August 30, 2021
Ask for (Ericka, she is the best! She is amazing and makes the process really smooth. She goes above and beyond for her customers and tries to help as much as possible. Great service and they know they’ makes the process really smooth. She goes above and beyond for her customers and tries to help as much as possible. Great service and they know they’re stuff. More
by Isaac Jr
Employees Worked With
Ericka Cosey
August 26, 2021
Bonnie was a pleasure to work with. She was the opposite of my past experience 6 years ago and gave me a new look on car purchasing. I had a great time. of my past experience 6 years ago and gave me a new look on car purchasing. I had a great time. More
by Dominique christ
Employees Worked With
Bonnie
August 25, 2021
The best dealership around! We have two vehicles that we take to Toyota of Brookfield. Gil and Josh are always a pleasure to work with! Gil is always fast at responding and helping set up any appointments i take to Toyota of Brookfield. Gil and Josh are always a pleasure to work with! Gil is always fast at responding and helping set up any appointments i need. Once I bring in my vehicle Josh is always there to help check me in and make the process fast and easy. They both have great customer service skills and communicate everything so i know what is happening. Always in and out in a timely matter. Would recommend this dealership and employees to anyone! More
by Samanthapaul33
Employees Worked With
Gil Esquivel
