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Toyota of Brookfield
Brookfield, WI
2,811 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,811 reviews
December 01, 2020
Went in to look and left with a great deal on a great vehicle! I worked with Marcus Love who was very helpful, friendly and had a great positive attitude. If he couldn’t answer my questions, he found som vehicle! I worked with Marcus Love who was very helpful, friendly and had a great positive attitude. If he couldn’t answer my questions, he found someone who could. Keep up the Great work Marcus...I’ll see you in 3 years!! More
by Vickieh4588
Employees Worked With
Marcus Love
November 30, 2020
The day after thanksgiving a day for shopping. I decided to stop into Toyota and just browse the newer models of my 2011. When I walked in I wasn’t bomb rushed like the usual car buying experience but was a to stop into Toyota and just browse the newer models of my 2011. When I walked in I wasn’t bomb rushed like the usual car buying experience but was approached with a smile and a familiar attitude from a sales associate named “Bonny”. She was, to my surprise fully aware of car models and the amenities or features. I didn’t feel like she was pressing me to buy more helping me understand the brand I’m already a part of and why not upgrade! As I said I was just browsing this day but will definitely be back to buy before Christmas! From Bonny! More
by Kanyebest88
Employees Worked With
Bonny
November 30, 2020
I worked with Brantavius Gilmore and he is a great worker. He has great customer service and really listened to me, as far as me looking for what I wanted. I would recommend to a friend. worker. He has great customer service and really listened to me, as far as me looking for what I wanted. I would recommend to a friend. More
by Capricemceuens
Employees Worked With
Brantavius Gilmore
November 30, 2020
Extremely Polite Very Knowledgeable Very Approachable Extremely Polite Very Knowledgeable Very Approachable Got me the answers that I was looking for in a timely manner! Thank you a lot Bonnie! Hi Extremely Polite Very Knowledgeable Very Approachable Got me the answers that I was looking for in a timely manner! Thank you a lot Bonnie! Highly satisfied More
by jonikariley91
Employees Worked With
Bonnie, Stone
November 30, 2020
Thank you Bonnie so pleasant and professional, thanks for your help and being knowledgeable and very helpful great experience it’s five stars for me 😃 your help and being knowledgeable and very helpful great experience it’s five stars for me 😃 More
by hvnrwilliams
Employees Worked With
Bonnie Stone
November 30, 2020
I have always loved coming to this place. Always have a good time with the sales people especially with Brad Flak. He has a great demeanor and is very knowledgeable. good time with the sales people especially with Brad Flak. He has a great demeanor and is very knowledgeable. More
by Hansen.heidi1985
Employees Worked With
Brad Flak
November 30, 2020
Excellent service! From the minute we walked in someone was there to help. Made sure we were comfortable. Brought us drinks. Overall a very good experience. Was able to find and buy the car within a few ho was there to help. Made sure we were comfortable. Brought us drinks. Overall a very good experience. Was able to find and buy the car within a few hours and went on my way. More
by Anthonykauer
November 30, 2020
Had a great experience with looking for a car. Brad was very knowledgeable and approachable when I came to the dealership. I would recommend him to anyone I know looking for a vehicle. very knowledgeable and approachable when I came to the dealership. I would recommend him to anyone I know looking for a vehicle. More
by Hansen.heidi1985
Employees Worked With
Brad Flak
November 30, 2020
Pat answered all my questions and demonstrated the car, with the test drive and features. Financing details were explained, highly recommend Pat will refer to family and friends. with the test drive and features. Financing details were explained, highly recommend Pat will refer to family and friends. More
by matthew.ostry
Employees Worked With
