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Toyota of Brookfield
Brookfield, WI
2,810 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,810 reviews
November 10, 2020
My experience was very good I have received two cars from there and go there for for my service as well. Luis was my sales guy both times I give a 5 star to him there and go there for for my service as well. Luis was my sales guy both times I give a 5 star to him More
by brionspring
Employees Worked With
October 31, 2020
Brayan was very responsive and knowledgeable, but most of all prepared. He took the notes and details given to him and provided the vehicles we were searching for with minimal hassle and honest communicatio all prepared. He took the notes and details given to him and provided the vehicles we were searching for with minimal hassle and honest communication. He even remembered my beverage of choice on our return visit. It’s the little stuff. Happy we were paired up with Brayan! More
by jenniferbrianne
Employees Worked With
Natalia (business management/finance office), Brayan Alanis
October 31, 2020
On October 9th my husband and I turned in my 2018 Corolla SE because our lease time was up. We knew we wanted to lease another Corolla SE, a 2021 with all the "bells & whistles" in the special order color "B SE because our lease time was up. We knew we wanted to lease another Corolla SE, a 2021 with all the "bells & whistles" in the special order color "Blizzard Pearl". We had the BEST experience ever when we had the GREAT PLEASURE of having Luis Ferrer as our salesman!! For the past 32 years we have bought/leased MANY different Toyotas from this dealership which has changed hands a number of times throughout those years and Luis is by far "second to none" when it comes to selling a vehicle! He is so kind and caring and truly wants you to know everything there is to learn about all the features regarding the vehicle you plan to purchase. He took so much time with us in spite of the fact that the dealership was EXTREMELY BUSY which we truly appreciated! While my husband was still working on the paperwork, Luis and I got into what would be MY new car, and set-up all the programing including connecting my cell phone so that I could have a "hands free" conversation if need be. In this day and age of all the incredible technology, I would still (3 weeks later) be trying to figure out the most simple of tasks!! So a HUGE THANK-YOU to Luis for making this experience such a pleasure instead of such a stressful event which we've had in the past. Mr. Ferrer is to be highly commended, he truly is worthy of a 5 star review!! More
by Claudia
Employees Worked With
October 31, 2020
Louis was outstanding despite the problems with my new Tundra he had no control over. I would definitely recommend him to anyone needing a new vehicle and myself will continue to work with him in the futu Tundra he had no control over. I would definitely recommend him to anyone needing a new vehicle and myself will continue to work with him in the future. Dariusz More
by Dariusz
Employees Worked With
October 31, 2020
We just purchased a new vehicle at the Toyota of Brookfield and I can't say enough about our experience! Great customer service, fast, friendly and Brad is fantastic! If you are in the market for Brookfield and I can't say enough about our experience! Great customer service, fast, friendly and Brad is fantastic! If you are in the market for a new vehicle ask for Brad Flak and you won't be disappointed! Brad took the time to show us options, take us on multiple test drives and ensure that we got the best price and the best value for our money. He really took the time to listen to what we needed and delivered on his promise of great customer service! He even called that evening and later in the week to check on us and see how the car was doing. Excellent service! We will be buying from Brad again in the future! Ask for Brad Flak! Jaime T. More
by jaime.tilmont
Employees Worked With
Flak, Brad
October 31, 2020
I had a pleasant experience. Luis was very kind and helpful with helping me with my vehicle. Zach was also very thorough with the finalizing of the paperwork. Everything worked out smoothly. helpful with helping me with my vehicle. Zach was also very thorough with the finalizing of the paperwork. Everything worked out smoothly. More
by 19chio84
October 31, 2020
Without an appointment, on a Saturday, at month end, we were treated with the utmost care and attention by Luis. He was the perfect guy for our purchase. He was a very attentive listener. were treated with the utmost care and attention by Luis. He was the perfect guy for our purchase. He was a very attentive listener. More
by Happy Camper
Employees Worked With
October 30, 2020
Jacob Sberbank was very knowledgeable about the Highlander I was interested in. He was very polite and considerate in offering drinks and snacks while paperwork was being addressed. Highlander I was interested in. He was very polite and considerate in offering drinks and snacks while paperwork was being addressed. More
by John
Employees Worked With
October 30, 2020
Luis was a very nice man to deal with, very helpful although he and the entire dealership were busy. Although we were there a very long time after deciding to purchase, Mr. Ferrer was helpful and kind although he and the entire dealership were busy. Although we were there a very long time after deciding to purchase, Mr. Ferrer was helpful and kind. More
by Gerry
Employees Worked With
