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Toyota of Brookfield
Brookfield, WI
2,803 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,803 reviews
May 07, 2020
Pat was GREAT to work with! Pat was able to make the deal we wanted and find the 4Runner we desired even though it was not on the lot. Was low pressure and wanted to make sure Pat was able to make the deal we wanted and find the 4Runner we desired even though it was not on the lot. Was low pressure and wanted to make sure we were happy! Only had to deal with him, little to no back and forth with Sales Management and GM. Would highly recommend Pat and Toyota of Brookfield. More
by Fuzzy
Employees Worked With
May 07, 2020
Courteous, prompt, pleasant, professional service. Clean,organized, spacious facility. Strong emphasis on customer satisfaction at ALL levels of the company. As a customer I am treated with respect a Clean,organized, spacious facility. Strong emphasis on customer satisfaction at ALL levels of the company. As a customer I am treated with respect and a genuine interest in solving my vehicle related problems. I am a long-time repeat customer. More
by billculver
Employees Worked With
Tim Lange, Scott Berthelsen
May 05, 2020
Excellent Representative of the Dealership. Lafanear greeted me as soon as I walked in the door. She was very helpful and explained all the add on options from Gap to reasons why you should thi Lafanear greeted me as soon as I walked in the door. She was very helpful and explained all the add on options from Gap to reasons why you should think about the protection plans. I was pretty well sold on the vehicle I wanted before I walked in. She made sure the vehicle was available and arranged the test drive in short order. She was very high energy, and really seemed to really enjoy working with me to get the whole process done efficiently. She knew the features of the car and did take time to explain them to me. Thanks Lafanear, great job! More
by Charmaine
Employees Worked With
May 04, 2020
Ryan was very understanding and attentive to our needs! He was very patience and did a great job explaining the car functions! Appreciated the home delivery and the Covid 19 precautions used at the deale He was very patience and did a great job explaining the car functions! Appreciated the home delivery and the Covid 19 precautions used at the dealership!! More
by Tomrobb4
Employees Worked With
Ryan Sayers
May 01, 2020
excellent customer service Chelsea thank you for the purchase. it was a surprise for my daughter as you know she was happy you made the process so easy especially with your r Chelsea thank you for the purchase. it was a surprise for my daughter as you know she was happy you made the process so easy especially with your recommendation. of what you felt a young lady would like your were right. thanks again. ill be back More
by kelly price
Employees Worked With
May 01, 2020
Our salesperson, Chelsea Johnson, was very knowledgeable and energetic. She was able to help us choose the right car to meet our needs. She took time to instruct us on all the new technology. She went abov and energetic. She was able to help us choose the right car to meet our needs. She took time to instruct us on all the new technology. She went above and beyond to insure our purchase fit into our budget. More
by Plopez
May 01, 2020
Both Aiden & Chris were an absolute pleasure to work with! Aiden was very knowledgeable in discussing the different options available in the Rav 4. Chris was extremely clear and great at explaining the with! Aiden was very knowledgeable in discussing the different options available in the Rav 4. Chris was extremely clear and great at explaining the step by step financial process. I would recommend both to anyone and everyone! More
by Colleen
April 30, 2020
Happy end! We want to Thank you Ryan for all your help and a good experience with Toyota...We are very happy! Nice job...Thank youuu so much! We want to Thank you Ryan for all your help and a good experience with Toyota...We are very happy! Nice job...Thank youuu so much! More
by Maria L.
Employees Worked With
Ryan Sayers
April 30, 2020
Mike was very pleasant! He gave me all the information I needed to understand what services were recommended and what I should keep in mind for the future. Thanks Mike! needed to understand what services were recommended and what I should keep in mind for the future. Thanks Mike! More
by sbudde
Employees Worked With
Mike Wemmer
April 30, 2020
I brought my car in for service and had the pleasure of dealing with Amanda. She was very friendly and made me feel welcome. I will definitely be back. dealing with Amanda. She was very friendly and made me feel welcome. I will definitely be back. More
by hollydp
Employees Worked With
Amanda Basso
