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Toyota of Brookfield
Brookfield, WI
2,835 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,835 reviews
July 24, 2024
Very professional. The waiting area very welcoming, clean. Service person was very helpful. Will continue to bring my van there for service..thanks The waiting area very welcoming, clean. Service person was very helpful. Will continue to bring my van there for service..thanks More
by 4Kenflir
Employees Worked With
July 23, 2024
Throughout the many years that I have been going to this dealership (Toyota of Brookfield (Napleton) I have always been completely satisfied with both sales & service. Coley Kuntz is an amazing service a dealership (Toyota of Brookfield (Napleton) I have always been completely satisfied with both sales & service. Coley Kuntz is an amazing service advisor & has always been excellent with her service. And help. More
by Nancy
Employees Worked With
Coley Kuntz
July 20, 2024
Jake Sberna was an excellent salesperson. I would highly recommend him to anyone I know. He is very knowledgeable and patient. Jake made the whole process of buying a new car a great experien I would highly recommend him to anyone I know. He is very knowledgeable and patient. Jake made the whole process of buying a new car a great experience. Thanks Jake! More
by pixiechick67
July 18, 2024
Kevin Rhiel gave me the most informative and thorough buying experience. He walked me through the entire process beautifully. I am very pleased with not only the service, but with the end product as we buying experience. He walked me through the entire process beautifully. I am very pleased with not only the service, but with the end product as well. More
by Jhensel88
July 16, 2024
Normally don't use the dealer for service but I do now. Excellent customer service and customer waiting area. Very clean and well kept. Excellent customer service and customer waiting area. Very clean and well kept. More
by fishnwiz1
Employees Worked With
July 15, 2024
The sales man was nice, but I was sold extended warranty on used vehicle because dealership failed to do their due diligence. Warranty wasn't needed as vehicle already factory warranties. I had to go thru h on used vehicle because dealership failed to do their due diligence. Warranty wasn't needed as vehicle already factory warranties. I had to go thru hassle of a refund, which has taken months and is still not resolved. I was also given 2 fobs for vehicle, but 1 didn't even belong to my car, so 4 months later I'm finally getting a replacement one. I would not recommend this dealership for purchasing a used vehicle. More
by RCG
Employees Worked With
