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Toyota of Brookfield
Brookfield, WI
2,592 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,592 reviews
October 12, 2018
Buying a new vehicle Looking for a new vehicle at Toyota of Brookfield, we meet Don. He was very patient and was very informed and helped us make I feel a good decision. Looking for a new vehicle at Toyota of Brookfield, we meet Don. He was very patient and was very informed and helped us make I feel a good decision. More
by Bkate
Employees Worked With
Don E. Byington
Helpful October 11, 2018
Toyota Sienna I’ve been working with Andy Budd for years. He is a pleasure to work with and goes above and beyond for his customers. I’ve recommended him to family I’ve been working with Andy Budd for years. He is a pleasure to work with and goes above and beyond for his customers. I’ve recommended him to family and friends for a great car buying experience. More
by Sienna
Employees Worked With
Andy Budd
October 09, 2018
Great all around job by Andy Strnad!!!Everyone friendly!!!!! Enjoyed my experience. Everything was gone over about the car. All questions answered. It was a pleasure to buy our car, and I know we will love Enjoyed my experience. Everything was gone over about the car. All questions answered. It was a pleasure to buy our car, and I know we will love More
by Lynn1234
October 04, 2018
Great sales experience with George Argires I would highly recommend this dealership, but with one caveat. The finance department needs work in truthfulness, regarding the lowest interest rates I would highly recommend this dealership, but with one caveat. The finance department needs work in truthfulness, regarding the lowest interest rates available, without being required to purchase optional service programs. I regard this as a "bait and switch" tactic. All the other departments/individuals involved with the purchase of my 2018 Highlander were five star. More
by 470LX
Employees Worked With
Other Employees :
George Argires, Jeff Sayers, Henry Tessmer, Mo Hossain
October 03, 2018
Professional service! I looked for my car 6 years ago as a middle aged Woman walking into dealerships alone. Non were told I’m a retired eye doctor. I wanted to See the s I looked for my car 6 years ago as a middle aged Woman walking into dealerships alone. Non were told I’m a retired eye doctor. I wanted to See the sales approach and treatment I would receive. The Very best service I received was from Pat Duket of Toyota Brookfield, WI. He was Professional, courteous and efficient. I’ve leased Two cars from Pat and have recommended him to many colleagues, also professional women. Dr. Ann Cashin More
by Amcod
Employees Worked With
October 03, 2018
A year later I just couldn't use some of the devices up to maxim usage. Geoge help me I will enjoy my car even more than I already did I just couldn't use some of the devices up to maxim usage. Geoge help me I will enjoy my car even more than I already did More
by Ruth TOYOTA
Employees Worked With
George Argires
October 03, 2018
Satisfaction to the Fullest - Eric Glenn/Management I recently had the pleasure of contacting Toyota of Brookfield to find that the best Sales Manager I feel in the world, Eric Glen was still there!!!! I recently had the pleasure of contacting Toyota of Brookfield to find that the best Sales Manager I feel in the world, Eric Glen was still there!!!! I leased my first vehicle from this venue when it was Jack Safro Toyota in the late 90's, purchased a 2003 Highlander from them in 2002 and now my 2019 Highlander!!! The icing on the cake was to know that Eric Glen was yet with this establishment and the same high quality care I received in the late 90's I still received to date! Can't get any better than this! More
by sgilliard
Employees Worked With
Eric Glenn, Don E. Byington, Ryan Sayers
October 02, 2018
Very informative, no pressure I bought a Camry in June from this dealership and in August someone hit me and totaled it. I was able to get the money from the warranty I purchased o I bought a Camry in June from this dealership and in August someone hit me and totaled it. I was able to get the money from the warranty I purchased on the car back from the dealership in a timely matter and without much hassle. Since I had been in the market for a new car for almost 2 years before I found this dealership and it was a completely different experience. They were not pushy and didn't pressure people into making a purchase where as other dealerships, the salesman treated me awful and if I didn't buy that day they wanted nothing to do with me. After my accident I came back hoping to buy another vehicle from them and I upgraded to a Rav4 which I absolutely love. The salesman I worked (Michael Lawrence) with was new but did an excellent job helping me find the car that was right for me! I will definitely be a returning customer to Toyota of Brookfield if they keep doing what they are doing. More
by katiewieland
Employees Worked With
Micheal Lawrence
October 01, 2018
Great experience Dealership and salespeople were easy to deal with! Salesman Don gave us a great orientation to our new car. Was impressed with the dealership cleanl Dealership and salespeople were easy to deal with! Salesman Don gave us a great orientation to our new car. Was impressed with the dealership cleanliness and attention to detail. More
by Toyota XLE
Employees Worked With
Don E. Byington, Breanna Denter
October 01, 2018
Highly satisfied! I worked with Pat Duket and Dillon Roloff and Mo on leasing my Rav 4 xle. There was a big sense of urgency for me to get into a new vehicle as I was s I worked with Pat Duket and Dillon Roloff and Mo on leasing my Rav 4 xle. There was a big sense of urgency for me to get into a new vehicle as I was selling my truck at the time. Pat Duket , Mo and Dillon Roloff. They worked hard on helping me get into an awesome ride right away! They made the whole process very personable and easier for me. Not only are the people and service great, but I’m really enjoying the new ride. Toyota is a great brand and truly care about the well being of the customer and safety. Tons of safety features which actually saved me some money on my insurance. More
by Sexton0814
