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Toyota of Brookfield
Brookfield, WI
2,583 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,583 reviews
August 26, 2018
Awesome service! Working with Henry and Jackson was such a pleasure. We were treated like family! I would highly recommend Toyota of Brookfield to anyone in the market Working with Henry and Jackson was such a pleasure. We were treated like family! I would highly recommend Toyota of Brookfield to anyone in the market for a new Toyota! More
by Lovemycar
Employees Worked With
Other Employees :
I worked with a Brad Miles in financing. He was very up front with financing. No surprises. , Henry Tessmer, Brianna Nash
Helpful August 24, 2018
purchase of new venicles prompt and friendly sales assistance. answered all of our questions. explained all options and features of our new cars. well designed and clean sho prompt and friendly sales assistance. answered all of our questions. explained all options and features of our new cars. well designed and clean show room.. More
by larry and vicki waukesha
Employees Worked With
Don E. Byington, Ryan Sayers
August 24, 2018
My First Car Buying Experience Andy S. was very patient with me during my recent visit. I had many cars I wanted to drive and he was willing to put in the effort to find the car tha Andy S. was very patient with me during my recent visit. I had many cars I wanted to drive and he was willing to put in the effort to find the car that checked all those boxes! My nerves were eased and I ended up getting the car I've been looking for. Many thanks! More
by Rachel E.
Employees Worked With
Andy Strnad
August 22, 2018
Excellent experience in purchasing a 2018 Rav4 I am very pleased with my recent purchase of a 2018 Rav4 from Toyota of Brookfield. I returned to this dealership, now under new ownership (Napleton), I am very pleased with my recent purchase of a 2018 Rav4 from Toyota of Brookfield. I returned to this dealership, now under new ownership (Napleton), because I have had excellent sales experience and especially service experience over the past twenty years with my two previous vehicles (4Runners). I was confident in their quality and commitment to customer satisfaction. From the beginning, Chris Spatola, my sales representative, met my expectations. He was very knowledgeable about the cars my wife and I were interested in. He was friendly and engaging, like other Toyota employees in the dealership. He answered all of our questions, even after we asked them several times over. He was personally interested that we were satisfied with our decision to purchase this vehicle. I highly recommend Chris Spatola and Toyota of Brookfield to others who are interested in a high quality experience like ours. More
by auto2531
Employees Worked With
Ryan Sayers, Christoper Spatola
August 21, 2018
Purchased a 2018 Highlander Hybrid This was my first experience with this dealership. Ben assisted me with a made to order Highlander. Hybrid. He was friendly, low pressure and very This was my first experience with this dealership. Ben assisted me with a made to order Highlander. Hybrid. He was friendly, low pressure and very patient. He knew his product well (but if I had questions about options or specs that he didn't know he was diligent and prompt about researching answers). I would recommend this dealer and salesman to my family and friends. I also had a good experience with Chris Sberna as and found him to be personable, low keyed and patient as well. More
by Pat M
August 21, 2018
Helpful Staff Don B was super helpful with all my questions and requests! I definitely recommend this dealership it even had an area to entertain the kids! Don B was super helpful with all my questions and requests! I definitely recommend this dealership it even had an area to entertain the kids! More
by HappyCustomer
Employees Worked With
Don E. Byington, Ryan Sayers
August 21, 2018
Recommend based on quality of staff Over the recent months I have had the opportunity to interact with George Argires and recommend contacting him for you next vehicle purchase. His kno Over the recent months I have had the opportunity to interact with George Argires and recommend contacting him for you next vehicle purchase. His knowledge of vehicles, his professionalism, and his concern for his customers puts him among the top in his industry. More
by brad123
Employees Worked With
George Argires
August 20, 2018
Excellent place to go George was very knowledge on his experience walked us through all the special gadgets on the new truck we bought and he was very nice to my son George was very knowledge on his experience walked us through all the special gadgets on the new truck we bought and he was very nice to my son More
by Matttocoma
Employees Worked With
George Argires, Ryan Sayers
August 16, 2018
Helpful, informative and patient. George Argires was very patient with my mother and I. We had lots of questions about the newer features on the 2018/2019 models. George answered all o George Argires was very patient with my mother and I. We had lots of questions about the newer features on the 2018/2019 models. George answered all our questions in a language that we could understand. We ended up getting a Rav4 after a couple test drives. George was polite and professional throughout. Overall great experience. More
by 81Yeti84
Employees Worked With
George Argires, Staci Growe, Dean Jett
August 15, 2018
Got the car I wanted at the price that I expected My salesman; Don was nice and knowledgeable and kept me informed throughout the entire process. The rest of the staff were also friendly and honest a My salesman; Don was nice and knowledgeable and kept me informed throughout the entire process. The rest of the staff were also friendly and honest and the everything went smoothly. More
by Yodish654
Employees Worked With
Don E. Byington
