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Toyota of Brookfield
Brookfield, WI
2,867 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,867 reviews
September 30, 2019
Luis Ferrer provided us with excellent customer service! I had a great experience with Toyota of Brookfield and I would highly recommend this dealer to anyone who is looking to buy a car. Luis Ferrer was ver I had a great experience with Toyota of Brookfield and I would highly recommend this dealer to anyone who is looking to buy a car. Luis Ferrer was very inviting, professional, and a pleasure to work with. More
by Stella M
Employees Worked With
September 29, 2019
Love my Toyota Highlander! Couldn't be happier with my experience last week at Toyota of Brookfield. Paris was a pleasure to work with. Very knowledgeable, personable and profes Couldn't be happier with my experience last week at Toyota of Brookfield. Paris was a pleasure to work with. Very knowledgeable, personable and professional. We immediately felt very comfortable working with her. Zak was wonderful as well. The atmosphere was very positive. Everyone seemed very happy. On a side note, we had been working with Wilde Toyota and were ready to sign the paperwork but ended up walking out due to the way we were treated. Went over to Brookfield and left a few hours later with our vehicle and a much better deal! The day didn't start out as planned (we drove three hours to Wilde to purchase our vehicle) but in the end we were better off. Thanks to everyone at Toyota of Brookfield, and especially Paris & Zak! More
by Theresa A
September 28, 2019
Tacoma Sport Purchase jackson was very accommodating and made purchasing my vehicle a very smooth experience...waqis processed my paperwork in a reasonable amount of time a jackson was very accommodating and made purchasing my vehicle a very smooth experience...waqis processed my paperwork in a reasonable amount of time and sold me a great car coverage package More
by bthao
September 28, 2019
Paris Hood provided us with excellent service! Tamur Farrokhnia sent us a video welcoming us to the dealership and provided us with the initial information we needed. Paris Hood provided us wit Tamur Farrokhnia sent us a video welcoming us to the dealership and provided us with the initial information we needed. Paris Hood provided us with excellent service! Paris had the two vehicles we requested parked out front for us when we arrived ready for our test drive. Paris took us on the test drive and informed us about about the features on the vehicle. Back at the dealership Paris provided us with a fair price and we closed the deal! More
by Dillon
Employees Worked With
Tamur Farrokhnia, Paris Hood
September 25, 2019
RAV4 Purchase I came in to look at 2016 RAV4s for my daughter. After looking at another dealer, I came into Toyota of Brookfield. I worked with a salesman named And I came in to look at 2016 RAV4s for my daughter. After looking at another dealer, I came into Toyota of Brookfield. I worked with a salesman named Andy Budd. He was terrific and I would recommend him to anyone. He was able to tell me the difference between the different trim levels, something the other salesman wasn’t able to do. I was able to find one that fit my budget and am very happy with my purchase. More
by Rav
Employees Worked With
Andy Budd
September 23, 2019
Turned bad situation into excellent! Visited dealership to test drive the RAV4 and Camry, as my current lease was set to expire. Initial trip was less than stellar. I wrote to the General Visited dealership to test drive the RAV4 and Camry, as my current lease was set to expire. Initial trip was less than stellar. I wrote to the General Manager, Mark Krochmal, about my experience and had a response in less than 15 minutes! From that point on I had the best experience! Mark took the time to work with me to lock in a deal same day. After, I was assigned to Ryan Sayers, of which he gave me the best service ever. He went above and beyond to get me set in my new car. Would definitely recommend, as for him!! More
by TK Rose
September 23, 2019
Low pressure I came in to browse Toyota of brookfields selection of pre owned inventory. Andy Budd came over to greet me and I asked if I could just look by myself I came in to browse Toyota of brookfields selection of pre owned inventory. Andy Budd came over to greet me and I asked if I could just look by myself for a while, not wanting the pressure of someone else making recommendations. Andy was patient and was able to help me get the right car when I had decided. More
by Low pressure
Employees Worked With
Andy Budd
September 23, 2019
Good sales support and selection of cars Paris Hood, Very knowledgeable person. When I asked a question, she gave me reinsuring answers. I liked that Paris was easy to talk too. I wish that Paris Hood, Very knowledgeable person. When I asked a question, she gave me reinsuring answers. I liked that Paris was easy to talk too. I wish that other dealerships would follow her sales etiquette. More
by SETI
Employees Worked With
Paris Hood
September 22, 2019
Good service My first time coming to this dealership and I was very pleased by my welcome and the knowledge I’ve received about the truck I was concerning purchasi My first time coming to this dealership and I was very pleased by my welcome and the knowledge I’ve received about the truck I was concerning purchasing. My sales rep Luis Ferrer come on my test drive and was very attentive and knowledgeable. I will definitely recommend this dealership and will come back in the future More
by Brehunter86
Employees Worked With
September 20, 2019
Luis Ferrer Luis is a exceptional sales man, he was so helpful, kind and understanding to our needs. I would highly recommend him to others, you have a real talen Luis is a exceptional sales man, he was so helpful, kind and understanding to our needs. I would highly recommend him to others, you have a real talent on your sales staff. More
by Mike
Employees Worked With
