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Toyota of Brookfield

Brookfield, WI

4.9
2,592 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle. Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams. Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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20655 W Capitol Dr

Brookfield, WI

53045

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Showing 2,592 reviews

September 15, 2010

This was the smoothest new car deal! I told Steve what I wanted and he literally had the car sitting out front waiting for me when I arrived at the dealership. Well, the family loved the car..........so did More

by Christoy
Customer Service
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Price
Recommend Dealer
Yes
Employees Worked With
Steve Recht
August 23, 2010

Whenever we need to purchase a vehicle, either new or used, I always call Safro Toyota. I have been purchasing vehicles from them, and only them, for over 20 years. The people are extremely helpful, fa More

by Aimles10
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Friendliness
Recommend Dealer
Yes
Employees Worked With
Mary Dixon, Eric Glenn
August 23, 2010

Saw the truck on Autotrader and thought it was too good to be true, but I drove the 160 miles just in case. Sure glad I did. Mary was extremely accomodating, and the finance people couldn't have been nicer More

by Wiggs61
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Dixon
June 24, 2010

Mary Dixon is an amazing sales person. She is very knowledgeable and knows what she is talking about. I remember looking through Autotrader.com to look for a car. I sent an e-mail to Mary Dixon and sh More

by Wayne64
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Recommend Dealer
Yes
Employees Worked With
Mary Dixon
June 24, 2010

Mary immediately attentive to my internet inquiry, gave me the dealer's bottom line final price right away, and expidited faxing the sales contract to my credit union, with no deposit needed. At the end, s More

by dzookie09
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Recommend Dealer
Yes
Employees Worked With
Mary Dixon
June 21, 2010

Mary Dixon was awesome! Excellent rapport, had cars ready for us to compare. My car was a MESS and Mary and even another sales person came out to help. The woman I checked out with was great, professi More

by highlands
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Recommend Dealer
Yes
Employees Worked With
Mary Dixon
June 18, 2010

Ely was very helpful from the onset of our Tacoma purchase. He provided answers to our on-line questions in an honest and helpful way in regards to general information and price. Upon meeting Ely at More

by bawe
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Recommend Dealer
Yes
Employees Worked With
Ely Faretta
June 16, 2010

My experience at Jack Safro was an absolute dream! I live out of state, but I came across one of their used 4Runners online that met every criteria for the car I wanted. Mary made the whole process so s More

by gramssk
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Friendliness
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Recommend Dealer
Yes
Employees Worked With
Mary Dixon
June 04, 2010

Car buying can actually be fun! It's true! To sum up Car buying can actually be fun! It's true! To sum up my experience in general ways... 1. Everyone I dealt with at Jack Safro was exceptionally f More

by Primemover17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ely Faretta
May 27, 2010

This was my best experience with purchasing a car! Everyone was very friendly, and we loved working with Mary Dixon. I emailed my questions to Mary and she responded very quickly. She would email me t More

by mvan1213
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Friendliness
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Recommend Dealer
Yes
Employees Worked With
Mary Dixon
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