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Toyota of Brookfield
Brookfield, WI
3,026 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 3,026 reviews
June 06, 2026
Amazing service at Toyota in Brookfield, WI! The staff was friendly, knowledgeable, and genuinely focused on helping me find exactly what I wanted. I’ve consistently had reliable service at this The staff was friendly, knowledgeable, and genuinely focused on helping me find exactly what I wanted. I’ve consistently had reliable service at this dealership, and every visit has been a positive experience. They work hard to get you the vehicle you want at a price that fits your budget without any pressure. I highly recommend them to anyone looking for a trustworthy dealership with excellent customer service. More
by cristal97flores
Employees Worked With
Kevin Rhiel
June 04, 2026
Zach Reed was an outstanding service rep for my vehicle at Toyota of Brookfield. Honest. Fair. Very good communication. Answered questions clearly. He was also patient. The customer waiting area is very ni at Toyota of Brookfield. Honest. Fair. Very good communication. Answered questions clearly. He was also patient. The customer waiting area is very nice. I remain concerned about the rising cost of repairs since I am a regular customer. More
by William Hintz
Employees Worked With
May 15, 2026
The service done was transparent from the entire team. Videos were taken of the work performed, the staff was attentive to detail and needs from start to finish. Videos were taken of the work performed, the staff was attentive to detail and needs from start to finish. More
by luke
Employees Worked With
May 12, 2026
Every time I visit Toyota Of Brookfield, I am greeted by the most friendly staff. I purchased my first vehicle there two years ago, and I have been overwhelmed by the amazing service and support from the te the most friendly staff. I purchased my first vehicle there two years ago, and I have been overwhelmed by the amazing service and support from the team. Layla always takes good care of me and my vehicle and I look forward to the next time I need service :) More
by caitkvasnica
Employees Worked With
May 04, 2026
Thanks to Zach for providing professional service on my Toyota Tundra. He was courteous and polite. Toyota Tundra. He was courteous and polite. More
by Codwyer66
Employees Worked With
