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Toyota of Brookfield
Brookfield, WI
2,820 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,820 reviews
October 20, 2023
It was a pleasure working with Justin. He answered our questions and explained everything clearly. Like every salesperson we've encountered in the past 60 years, he is well trained to put He answered our questions and explained everything clearly. Like every salesperson we've encountered in the past 60 years, he is well trained to put on the pressure (If you don't take advantage of this TODAY, you won't be able to get this car). No problem with that, we understand the technique and accept that it's part of everyone's sales training. Justin did a fine job and treated us respectfully. Besides, he gave us free cookies! More
by Anthony
October 20, 2023
Helpful friendly and thorough service from Bill p. He was very knowledgeable and very courteous in delivering this service. He was very knowledgeable and very courteous in delivering this service. More
by bsaustinson
Employees Worked With
October 19, 2023
The service department is very efficient and trustworthy. Advisor Bri Braun is very helpful in informing what service is needed and helps with options for your service decision. Advisor Bri Braun is very helpful in informing what service is needed and helps with options for your service decision. More
by Bob Baumann
Employees Worked With
October 19, 2023
They get the job done as time scheduled. I recommend everyone who needs the service. I recommend everyone who needs the service. More
by Chang Yang
October 18, 2023
Excellent service with the help of Daniel Erickson. My experience was efficient and helpful. My concerns were all addressed. My experience was efficient and helpful. My concerns were all addressed. More
by Sheila
Employees Worked With
October 18, 2023
Nick our salesman was great to work with. Very knowledgeable and not pushy. I’d go back to him without any hesitation Very knowledgeable and not pushy. I’d go back to him without any hesitation More
by Ebs
Employees Worked With
October 18, 2023
Spencer was amazing, like so many at Toyota of Brookfield. Fast, friendly, professional, helpful. I will never take my car anywhere else! Brookfield. Fast, friendly, professional, helpful. I will never take my car anywhere else! More
by youcancontactchris
