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Toyota of Brookfield
Brookfield, WI
2,838 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,838 reviews
October 25, 2023
We bought a car this week from Kyle, the salesperson who helped us. He was a no pressure guy, answered our questions and if he didn’t know the answer made sure he found it. He took much it the stress of car helped us. He was a no pressure guy, answered our questions and if he didn’t know the answer made sure he found it. He took much it the stress of car buying away. More
by cathyachandler
Employees Worked With
Kyle Krochmal
October 24, 2023
The sales consultant, Kyle, was exceptional: informed, thorough, enthusiastic, very pleasant to work as my wife and I negotiated the purchase of a car. By introducing us to staff members in the finance an thorough, enthusiastic, very pleasant to work as my wife and I negotiated the purchase of a car. By introducing us to staff members in the finance and service departments, Kyle helped enhance our confidence in the dealership. The entire process was mindful of our schedule and pressure-free. More
by Kurt
October 24, 2023
My husband and I recently bought new cars (Crown Turbo and Venza LTD) and could not be more pleased with the exceptional service we received with salesperson Dan Masarik and financial rep Zach Yanasak. W and Venza LTD) and could not be more pleased with the exceptional service we received with salesperson Dan Masarik and financial rep Zach Yanasak. We love our new vehicles and appreciate the professional care and kindness that was shown throughout the entire process. Thank you so very much. More
by hetzandblaz
October 24, 2023
Coley was great in assisting me through the oil change. I had additional questions that she was able to walk me through. I am sure there's other advisors at the dealership. But if you ever want one who is I had additional questions that she was able to walk me through. I am sure there's other advisors at the dealership. But if you ever want one who is the real deal. Check Coley out! More
by kp514
Employees Worked With
Coley Kuntz
October 23, 2023
Bill P in the service department was easy to work with, listens to the customer and was able to get my vehicle in for service in a timely manner. listens to the customer and was able to get my vehicle in for service in a timely manner. More
by Mary
Employees Worked With
October 21, 2023
Service experience excellent as always. Done in a timely manner and thorough vehicle condition report identified areas that need attention to keep the truck in top.notch condition and runn Done in a timely manner and thorough vehicle condition report identified areas that need attention to keep the truck in top.notch condition and running smoothly. More
by Clowndoc
Employees Worked With
Spencer
October 21, 2023
I bought my 2021 Tacoma, there. The dealership has been very good about scheduling convenient service times. Most recently, Zach Schuett oversaw my maintenance appointment. He ex The dealership has been very good about scheduling convenient service times. Most recently, Zach Schuett oversaw my maintenance appointment. He explained everything & kept me informed in a completely professional manner. More
by Goldengloves165
Employees Worked With
October 20, 2023
Bri was very accommodating and helpful. The dealership has a very wonderful waiting area. I am very happy with my experience. The dealership has a very wonderful waiting area. I am very happy with my experience. More
by ET
October 20, 2023
It was a pleasure working with Justin. He answered our questions and explained everything clearly. Like every salesperson we've encountered in the past 60 years, he is well trained to put He answered our questions and explained everything clearly. Like every salesperson we've encountered in the past 60 years, he is well trained to put on the pressure (If you don't take advantage of this TODAY, you won't be able to get this car). No problem with that, we understand the technique and accept that it's part of everyone's sales training. Justin did a fine job and treated us respectfully. Besides, he gave us free cookies! More
by Anthony
