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Toyota of Brookfield
Brookfield, WI
2,835 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,835 reviews
April 07, 2025
I received excellent Customer Service from Coley Kuntz Sr. Advisor. Coley was professional, courteous, and provided excellent feedback during the repair procedd Sr. Advisor. Coley was professional, courteous, and provided excellent feedback during the repair procedd More
by jleuenberger1
Employees Worked With
Coley Kuntz
April 06, 2025
Friendly, knowledgeable customer service people assisted me with my business at my new vehicle check up. Kyle and Daniel informed me what was needed and I am satisfied with the outcome. me with my business at my new vehicle check up. Kyle and Daniel informed me what was needed and I am satisfied with the outcome. More
by mary
Employees Worked With
April 06, 2025
The staff I encountered was very friendly and helpful. I was able to get the job done without any issues. I did enjoy the snacks and coffee available in waiting area. Thank you I was able to get the job done without any issues. I did enjoy the snacks and coffee available in waiting area. Thank you More
by mary
Employees Worked With
April 03, 2025
My service appointment went well on 3/31/2025. Service Manager Kyle Krochmal was friendly and informative. The work on my car was completed quickly. Kyle explained the work that was done, and fol Service Manager Kyle Krochmal was friendly and informative. The work on my car was completed quickly. Kyle explained the work that was done, and followed up with a text later in the day to make sure everything was working well. I appreciate the care given by Kyle and the team of mechanics servicing my car. More
by NJK
Employees Worked With
Kyle Krochmal
April 03, 2025
Very clean and friendly dealership. I enjoy the amenities they have that make waiting enjoyable and easy even with kids. We worked with Kyle Krochmal and he was great at communicating a I enjoy the amenities they have that make waiting enjoyable and easy even with kids. We worked with Kyle Krochmal and he was great at communicating and provided me with great prices for the work. More
by Laridda
Employees Worked With
Kyle Krochmal
April 02, 2025
Super easy transaction, no hassles and got what I wanted no questions asked. Nick Terranova was easy to work with and facilitated the sale start to finish which made this experience a breeze for me! no questions asked. Nick Terranova was easy to work with and facilitated the sale start to finish which made this experience a breeze for me! More
by Tjach
Employees Worked With
March 31, 2025
Coley made my experience an extremely pleasant one. Not only did she keep me updated on the status of my vehicle, but she contacted me after I left with additional information that I requested. She was Not only did she keep me updated on the status of my vehicle, but she contacted me after I left with additional information that I requested. She was very polite and personable. A model Tech Support person in the truest sense. Also, the price was exactly what I was quoted and the vehicle was completed even faster than anticipated. GREAT work Coley! More
by Jyench
Employees Worked With
Coley Kintz
