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Toyota of Brookfield
Brookfield, WI
2,841 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,841 reviews
September 08, 2023
Riley was great. We walked into the dealership looking for a good used car for one of our children. Service was fast and streamlined. We were able to walk out a few h We walked into the dealership looking for a good used car for one of our children. Service was fast and streamlined. We were able to walk out a few hours later with a car that fit our needs. Pretty unusual these days. This is the 4th vehicle we purchased from Toyota Brookfield. More
by PSH65
September 08, 2023
Nick came on his day off to finish the deal. This was after staying late the day before. This was after staying late the day before. More
by jeffaldredmd
Employees Worked With
September 07, 2023
I have switched dealerships from one that was not very service oriented to Napleton Toyota of Brookfield. Daniel Erickson does an amazing job. I have convinced my daughter to take her 2016 Toyota Camry service oriented to Napleton Toyota of Brookfield. Daniel Erickson does an amazing job. I have convinced my daughter to take her 2016 Toyota Camry to this dealership as well because of the outstanding service that I receive every time I go there to get some thing done. They take the time to explain to you what is going on and what needs to be fixed on your car. I work in the service industry and I will be letting everybody know the quality work and the excellent customer that I have received from Daniels Erickson. Keep up the good work, Napleton Toyota of Brookfield. More
by lorry888
Employees Worked With
September 06, 2023
Dealership is great with fantastic staff! Josh Dale was wonderful to work with on the purchase of my new car. Josh Dale was wonderful to work with on the purchase of my new car. More
by Happy Toyota Customer
