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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
August 04, 2023
Zach S was a great help from time of repair quote to visit and repair visit and repair More
by sgtmgosh
Employees Worked With
August 03, 2023
I have been servicing (and leasing) vehicles from here for over 12 years. I have always had a great experience with the dealership and the service dept. for over 12 years. I have always had a great experience with the dealership and the service dept. More
by Trishbakalars
Employees Worked With
August 03, 2023
Nico, a service provider, made my experience amazing. He was so easy to talk to about any concerns I had with my Rav 4. He explained the work they did so well and was extremely easy to understand. I won’ He was so easy to talk to about any concerns I had with my Rav 4. He explained the work they did so well and was extremely easy to understand. I won’t go anywhere else to have my Rav 4 worked on. More
by justinschaefer47
Employees Worked With
Nico
August 03, 2023
Great customer service. Very attentive to our needs and requests. Answered all questions. Made the car buying experience relatively pleasant. Very attentive to our needs and requests. Answered all questions. Made the car buying experience relatively pleasant. More
by jis
Employees Worked With
Kevin
August 03, 2023
I was looking for a vehicle and a young man by the name of Riley Sullivan gladly came up and helped me. He was very polite and respectful towards me, as well as that he helped me with any questions I did h of Riley Sullivan gladly came up and helped me. He was very polite and respectful towards me, as well as that he helped me with any questions I did have about certain models and vehicles. More
by CubsFan1744
Employees Worked With
Riley Sullivan
August 02, 2023
Worked with Coley Smooth as silk. Excellent service Prompt and friendly Great communication during visit Many thanks Excellent service Prompt and friendly Great communication during visit Many thanks More
by Paul
Employees Worked With
