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Toyota of Brookfield

Brookfield, WI

Overview
Employees
Reviews
Vehicles
4.9
2,813 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle. Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams. Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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20655 W Capitol Dr

Brookfield, WI

53045

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Showing 2,813 reviews

June 10, 2023

I had help from Ericka and her sales manager I think his name was tom they did amazing explaining the market and they are very reasonable More

by mitt joe
Recommend Dealer
Yes
Employees Worked With
Ericka
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Jun 14, 2023 -

Toyota of Brookfield responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 09, 2023

First car buying experience and it couldn’t have gone any better than it did. From the start Jackson made me feel comfortable and the entire transaction was smooth all the way to the paperwork More

by Jessicameans
Recommend Dealer
Yes
Employees Worked With
Jackson Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2023 -

Toyota of Brookfield responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Toyota of Brookfield and we hope to see you again!

June 09, 2023

Thank you for the efficency of the place. I like the snacks too. Your staff is very good at their job. More

by Jvnrcn38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2023 -

Jvnrcn38 responded

Thank you for your finest service ever.

Jun 09, 2023 -

Jvnrcn38 responded

Thank you for the best service ever. A nice clean waiting room with free snacks and drinks. Thank you,

Jun 12, 2023 -

Toyota of Brookfield responded

Here at Toyota of Brookfield, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

Jun 12, 2023 -

Jvnrcn38 responded

Glad to be dealing with you.

June 08, 2023

Always professional service. Work done in a timely manner. Very friendly workers.Answers all my questions professionally and politely. More

by GramaPat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2023 -

Toyota of Brookfield responded

Hi, thank you for your feedback. We're thrilled you found our team friendly and the whole experience pleasant and easy. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 08, 2023

We have all our service done at NapIeton. We trust Napleton to do what's best for the customer. More

by arstann16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Dale
5.0
This rating includes all reviews, with more weight given to recent reviews.
BILL PARDOE
5.0
This rating includes all reviews, with more weight given to recent reviews.
BRI BRAUN
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2023 -

Toyota of Brookfield responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

June 08, 2023

Jackson helped me get a new tundra, second vehicle bought from him and it’s always a great experience More

by LarryM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2023 -

Toyota of Brookfield responded

Hi Larry, thank you for your feedback. We're thrilled you found our team helpful and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

June 08, 2023

Brayan provided an exceptional customer experience when purchasing my car. He was patience and understanding of what we were looking for. More

by MichaelK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brayan Alanis
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Jun 12, 2023 -

Toyota of Brookfield responded

Hi Michael, Congratulations on your new car! It is great to hear our Staff was patient and pleasant to work with. We hope to see you again! Safe travels!

June 06, 2023

Working with Dan on our new Toyota was a breeze and easy We love our car More

by Therese
Recommend Dealer
Yes
Employees Worked With
Tim Buti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2023 -

Toyota of Brookfield responded

Hello, thank you so much for sharing your recent experience with us, we work hard to provide each of our clients with the best automotive experience! We hope to see you again!

June 06, 2023

Kevin was welcoming, attentive and very informative about the vehicles under consideration. I would not hesitate when ready to purchase or lease. More

by TLK
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kevin Rhiel
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Jun 10, 2023 -

Toyota of Brookfield responded

Hello, thank you so much for sharing your recent experience with us, we work hard to provide each of our clients with the best automotive experience! We hope to see you again!

June 03, 2023

The dealership was busy, but test drive was great and Nicholas Terranova gave me a great deal on a new Highlander More

by Mattbveldman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Terranova
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2023 -

Toyota of Brookfield responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

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