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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
May 23, 2023
Kevin was knowledgeable, attentive, and fair. I appreciate his service attitude and the great deal we made. I appreciate his service attitude and the great deal we made. More
by cjpetersen
May 23, 2023
Each employee I encountered was friendly and professional. I made a purchase of a certified used 2020 Tacoma. Thanks Jake for your help! professional. I made a purchase of a certified used 2020 Tacoma. Thanks Jake for your help! More
by thebetlachs
May 21, 2023
Nicole "Coley" was our Service Advisor and she was absolutely phenomenal! Very knowledgable and helpful answering my questions and documenting my service requests as I voiced them to her, via her com absolutely phenomenal! Very knowledgable and helpful answering my questions and documenting my service requests as I voiced them to her, via her computer. That insured that the technicians would receive accurate customer expectations! And they surely did, because Coley also pointed out those special requests upon her return of our car following its servicing. An EXCELLENT experience OVERALL! More
by dombava
Employees Worked With
Nicole "Coley", was our EXTREMELY PROFESSIONAL & FRIENDLY service advisor.
May 20, 2023
Nice, no pressure place. They just didn't have what we were looking for. We really wanted to buy from Nate Z. He was great. The inventory just wasn't there. They just didn't have what we were looking for. We really wanted to buy from Nate Z. He was great. The inventory just wasn't there. More
by 7norms
Employees Worked With
Nathan Zoesch
May 19, 2023
Riley was nothing but awesome with getting us a new car! Thanks so much again! Thanks so much again! More
by faloweh846
May 19, 2023
Came in to look at a car I saw listed online, Kyle was very friendly, outgoing, and easy to work with. He helped me navigate the purchase process and provided great insight and advice. I would highly reco very friendly, outgoing, and easy to work with. He helped me navigate the purchase process and provided great insight and advice. I would highly recommend shopping here. And if I’m in need of another vehicle I will be back! The facilities are also very impressive. More
by luz
Employees Worked With
Kyle
