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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
March 29, 2023
Impressed with the cleanliness and most of all, friendliness of all the employees. Riley was my salesman and he did a terrific job. Fun to be with and always made himself available for my calls. friendliness of all the employees. Riley was my salesman and he did a terrific job. Fun to be with and always made himself available for my calls. More
by Suebuckeroo
March 29, 2023
We were treated very well, and Jake spent hours with us answering the questions we had answering the questions we had More
by pjmgoetschel
March 27, 2023
The service advisories had was absolutely the best. I was given all of the info I asked for and never pushed on what to do. It was a pleasure working with her. I was given all of the info I asked for and never pushed on what to do. It was a pleasure working with her. More
by Tasteger62
Employees Worked With
March 27, 2023
I visited Toyota of Brookfield to have my oil change done. Layla Kemp was my service provider. She was awesome. Really friendly and greeted with a smile! Layla was super kind and didn’t push any other s done. Layla Kemp was my service provider. She was awesome. Really friendly and greeted with a smile! Layla was super kind and didn’t push any other services! 10/10 will be back! More
by Crumblemckenna
Employees Worked With
March 25, 2023
As a single Mama I needed a reliable and safe vehicle, along with a comfortable price point. Justin, Gil, and Taras got me into a clean Hyundai Tucson, they were very helpful, hospitable, and cordial duri along with a comfortable price point. Justin, Gil, and Taras got me into a clean Hyundai Tucson, they were very helpful, hospitable, and cordial during the entire process. Thanks guys! More
by jenschue
March 25, 2023
It was a great experience, made easy for me from start to finish. Teamwork was GREAT. DANIEL ERICKSON Service Advisor, Layla Kemp-Service advisor, Joel Valdez-Service Drive Mgr., Technician(s) working on m finish. Teamwork was GREAT. DANIEL ERICKSON Service Advisor, Layla Kemp-Service advisor, Joel Valdez-Service Drive Mgr., Technician(s) working on my Toyota Highlander; and employees from picking up to returning the vehicle to me. Betty Barnett More
by wbarnett3
March 24, 2023
It was a great experience, easy, no hassle. Daniel Erickson helped me out and answered all my questions making it an easy and smooth experience. Daniel Erickson helped me out and answered all my questions making it an easy and smooth experience. More
by Will Vazquez
Employees Worked With
March 24, 2023
Bri is amazing! She provided outstanding customer service. She kept me informed in every step of the process as my car was being serviced and was able to get my repa She provided outstanding customer service. She kept me informed in every step of the process as my car was being serviced and was able to get my repairs completed in less than 1 day. I will be bringing back my SUV for all my servicing needs. More
by FirstToyotaOwner
Employees Worked With
March 23, 2023
My experience was very good. I purchased the auto that I was leasing and it went very smoothly. My sales person, Jackson Mueller was very efficient and the finance person, Zach I purchased the auto that I was leasing and it went very smoothly. My sales person, Jackson Mueller was very efficient and the finance person, Zach was very knowledgeable. I have had Toyota autos for many years and have never been disappointed. More
by karenschroeder
