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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
February 10, 2023
Had a great visit at Toyota of Brookfield, thanks to Josh Dale. He took great care of my RAV4 when it was in for service. He is a nice young man. Very polite, keeps you updated during your visit and very pro Dale. He took great care of my RAV4 when it was in for service. He is a nice young man. Very polite, keeps you updated during your visit and very professional. More
by toolmanharley
Employees Worked With
February 10, 2023
Bri Braun was the only person to fight for me during a month of increasingly farcical avoidance tactics employed by Ford and the local Ford dealership I purchased a used Toyota Camry from. Ford sold me th month of increasingly farcical avoidance tactics employed by Ford and the local Ford dealership I purchased a used Toyota Camry from. Ford sold me the car, which needed a minor, but expensive repair they said they couldn't perform. They promised it would be covered under Ford's certified warranty program though. But Ford's technicians and warranty department were determined to stonewall us at every turn. Bri kept on them, spending hours and hours on hold, making literally dozens of calls to every new number they tried to reroute us to. It took over a week before Ford's warranty department relented. Bri never pressured me to give up and remained diligent in securing the authorization for repairs Ford should have done before they sold me the car. Bri was a true advocate and ally in this battle against an obtuse insurance behemoth, and in doing so, earned my respect and thanks for herself, her department, and Toyota of Brookfield. More
by BrianF
Employees Worked With
February 09, 2023
Jake in sales helped me with options on my lease that is coming to an end shortly. I definitely feel confident that we will be able to get what I’m looking for! coming to an end shortly. I definitely feel confident that we will be able to get what I’m looking for! More
by Jenn
Employees Worked With
February 08, 2023
Pleasant to work with. Very clean, very impressed with staff from scheduling my appointment to service writer (Bill) Very clean, very impressed with staff from scheduling my appointment to service writer (Bill) More
by agschowalter
Employees Worked With
February 08, 2023
This dealership is wonderful! I went looking for a new car this past week and Jacob was so helpful. He was extremely knowledgeable and helped us find out dream car. Thanks again! I went looking for a new car this past week and Jacob was so helpful. He was extremely knowledgeable and helped us find out dream car. Thanks again! More
by alyy333
Employees Worked With
February 05, 2023
Zachary Reed worked with us in an absolutely fantastic and most professional way. His patience with us when dealing with our insurance company was outstanding. He could have easily decided to put our si and most professional way. His patience with us when dealing with our insurance company was outstanding. He could have easily decided to put our situation and our hopes for a quick turn around aside, but he worked with me to keep the heat turned up on our insurance company to get our vehicle repaired correctly and with 100% OEM parts vs inferior aftermarket parts. I personally thanked Zachary and want to be sure he knows how thankful I am for his dedication to do his job professionally! THANK YOU ZACHARY!!! We will be back! More
by danhein9123
Employees Worked With
February 05, 2023
I was very pleased that the service I came in for was completed. The dealership went a step further & was able to get my vehicle home for me! I especially want to thank Bella for her extraordinary serv completed. The dealership went a step further & was able to get my vehicle home for me! I especially want to thank Bella for her extraordinary services. My expectations were exceeded! Thank you. More
by PM
Employees Worked With
Bella (not sure of her last name)
February 03, 2023
I’m glad my wife and I came here. Nick was extremely helpful when purchasing our new Camry. Nick was extremely helpful when purchasing our new Camry. More
by arodr982
Employees Worked With
February 03, 2023
Bill was great! The dealership was not busy when I pulled up, so I was taken care of promptly. The dealership was not busy when I pulled up, so I was taken care of promptly. More
by tonyaflowers
Employees Worked With
