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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
January 27, 2023
Excellence customer service and speedy appointment in the service department. Very pleased with the dealership the service department. Very pleased with the dealership More
by julie
Employees Worked With
January 26, 2023
Daniel helped us to get a repair covered by warranty completed without any hassle. Thanks for all of your excellent help! completed without any hassle. Thanks for all of your excellent help! More
by McBuyer
Employees Worked With
January 25, 2023
Needed oil change and tire rotation. Bella set up the appointment quickly and when it was convenient for me. She also replaced a damaged mirror, and checked some electronic issues with t Bella set up the appointment quickly and when it was convenient for me. She also replaced a damaged mirror, and checked some electronic issues with the vehicle. More
by Larry
Employees Worked With
Ell
January 25, 2023
Sweet, nice and knowledgeable! Answered questions and did not push purchase. If you’re looking for a car! She’ll be the one to go to! Answered questions and did not push purchase. If you’re looking for a car! She’ll be the one to go to! More
by Houaher
January 23, 2023
I bought my vehicle from Toyota of Brookfield in 2015. There service department is always great and my last visit was no different. I worked with Coley Kuntz, she was very professional and informative. There service department is always great and my last visit was no different. I worked with Coley Kuntz, she was very professional and informative. More
by CJ
Employees Worked With
Coley Kuntz
January 22, 2023
After 30 years of servicing my Toyotas at another Milwaukee area dealer, I decided to try out Toyota of Brookfield as it's much closer to home and work. From the time I drove in to the time I left, I Milwaukee area dealer, I decided to try out Toyota of Brookfield as it's much closer to home and work. From the time I drove in to the time I left, I was amazed and wowed by the difference. I can't say enough about Asha's great customer service skills from start to finish, and I the status texts throughout the appointment were great! I will definitely be returning! More
by TL
Employees Worked With
Asha McDaniel
January 20, 2023
I changed dealerships because Toyota of Brookfield understands the importance of getting things done in a timely manner. understands the importance of getting things done in a timely manner. More
by Peter
Employees Worked With
