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Toyota of Brookfield
Brookfield, WI
2,812 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,812 reviews
January 09, 2023
Nick did great job look for the best deal for would recommend him to a friend recommend him to a friend More
by Squid
Employees Worked With
January 09, 2023
Took care of all sale details. Very customer friendly. Our sales rep was amazing, no high pressure. Very customer friendly. Our sales rep was amazing, no high pressure. More
by Mkpetersen
January 09, 2023
Went in for oil change and check up Tuesday of last week Bri was the person who took care of me She was very professional and very helpful I had a error message on the screen and she helped me get week Bri was the person who took care of me She was very professional and very helpful I had a error message on the screen and she helped me get ahold of the right people to fix the issue I highly recommend them and Bri More
by Rickwinkl39
Employees Worked With
January 09, 2023
Our sales rep Kevin Riehl was fantastic. Answered all of our questions and his no high pressure sell was greatly appreciated. He made sure we were happy with our purchase and followed up t Answered all of our questions and his no high pressure sell was greatly appreciated. He made sure we were happy with our purchase and followed up to find out how we were doing. Had a very minor service follow up that Kevin facilitated and he made sure all was completed to our satisfaction. Would highly recommend Kevin if you are looking for a new or used car. More
by Mkpetersen
January 09, 2023
Brayan and the team were extremely helpful and timely. From the minute I came in until the final purchase they were friendly, knowledgeable and always available for questions if I had any. Highly recommen From the minute I came in until the final purchase they were friendly, knowledgeable and always available for questions if I had any. Highly recommend coming here for car chopping. More
by Chris W
January 07, 2023
My 2019 toyota tundra radio was black out and replaced with a new one at Toyota Brookfield. The following day I noticed when I am using the phone or radio there was a loud noise coming inside my vehicle, with a new one at Toyota Brookfield. The following day I noticed when I am using the phone or radio there was a loud noise coming inside my vehicle, I took it back several times and it wasn't fixed, I was upset and said I am not going back. It was getting worst, so I said I would give them another try. I called and was transferred to Zach .S Who told me to take it in. I took it in an Zach .S check it out and made arrangement for me to get a rental car and he will keep the truck in the shop. Zach .S communicated with me almost every day and keep me updated .I had the rental for over a week for free and finally my radio and phone issues were solved by Zach .S and team, I can talk on my phone and listen to music without no interruption. This Is the second experience I had with Zach. S, he is a amazing person, very intelligent and hard working, a no nonsense person and will surely do what he says. Thanks again Eric More
by King_rick_2007
Employees Worked With
January 05, 2023
Service by Joshua Dale was very prompt and efficient. He offered an extension to my expired Toyota Care Contact, which I accepted. My experience was positive. He offered an extension to my expired Toyota Care Contact, which I accepted. My experience was positive. More
by rgbaumann
Employees Worked With
