Toyota of Cleveland

Attractive and clean facility but it was the courteous and experienced manner in which salesman Chris Barrom demonstrated to my wife and me that brought us back to Toyoto of Cleveland to buy the car at th and experienced manner in which salesman Chris Barrom demonstrated to my wife and me that brought us back to Toyoto of Cleveland to buy the car at that location. We did not feel pressured and Chris took time be with us as much as we needed plus he asked that we call him at anytime if we had a question or concern. I have called Chris asking for some information and it was easy to connect with him. People make the difference, good or bad, at any business and Chris makes Toyota of Cleveland look good. More

Ryan made the car buying experience enjoyable. He was professional, knowledgeable and made every effort to ensure our complete satisfaction. I really felt like he went the extra mile in trying assist us professional, knowledgeable and made every effort to ensure our complete satisfaction. I really felt like he went the extra mile in trying assist us in our decision. I would not hesitate to recommend him to anyone. Additionally, I feel like the vehicle we purchased and the vehicle we traded were priced fairly. Overall, I left the dealership very happy about the transaction and the new car. Ryan did a fantastic job. Also, the dealership facility itself was the nicest auto dealership I have ever seen. State of the art. Great job Ryan. Thank you. More

Helpful, courteous, knowledgeable, patient, and personnable would describe my impression of Gregg Bain. It was an unpressured, enjoyable experience buying a used car through him and the entire proc personnable would describe my impression of Gregg Bain. It was an unpressured, enjoyable experience buying a used car through him and the entire process at Toyota of Cleveland. This was our second vehicle purchased there and the previous experience was also very positive. I also have had no problems or issues with the service department. More

My wife and I would like to not only thank you...but commend you - on your very professional sales and service provided to us. When we arrived at Toyota of Cleveland, Gregg Bain warmly greeted us and b commend you - on your very professional sales and service provided to us. When we arrived at Toyota of Cleveland, Gregg Bain warmly greeted us and brought us inside to meet Holly (whom we had talked with on the telephone). Gregg listened attentively and carefully as we looked at different trucks. I wanted a truck, but also wanted a car this time and was not sure which to purchase. I was thrown into needing a vehicle right now, having totaled my truck on black ice. Gregg showed us several trucks that may fit our needs. We left and a couple days later my wife called and asked about a truck she had seen there. Gregg checked on it promptly, but it was not 4WD - which I did want. Just as my wife put the phone down, Gregg called back and said, "I think I know just what you want!" He said a "used FJ Cruiser came in just the night before. It's something like a truck, but something like a car." We went down to test drive it and loved it. However, we requested to also see a new FJ Cruiser as well. We bought it that night. Gregg Bain was not only honest, attentive and very down to earth, but he really wanted to see us find just the right vehicle for us. He took a lot of time to explain what each vehicle had on it. Overall, we are exceedingly pleased with this dealership. I purchased my wife a vehicle about a year ago from Toyota of Cleveland. She has mentioned the consistent quality of service, ease of service and friendliness of the dealership. We are fortunate to have Toyota of Cleveland. If you are outside Cleveland, it would be worth your drive. We have had consistent service for years. We did not even consider going elsewhere. More

Had a great buying experience thanks to Holly and Ryan. Ryan took me and my wife for a lenthtly test ride and explained allof the options to us plus added additional options we requested. Appreciated the Ryan took me and my wife for a lenthtly test ride and explained allof the options to us plus added additional options we requested. Appreciated the assistance of the finance individual. More

Bought a new car here over a year ago and it was all positive. We were in the market for a used vehicle. Had been looking online and found a great deal at another Toyota dealership. Called about it, positive. We were in the market for a used vehicle. Had been looking online and found a great deal at another Toyota dealership. Called about it, went to look at it and then was told it sold. Found the same vehicle add "for sale" again on their website two weeks later. Needless to say it was a lead add and a lie and there was no way we were going to do business with them. We were also looking at Toyota of Cleveland's website. We had to travel further, but it was worth it. We called and told them what we were interested in. Brad Doty had the vehicle waiting and it was just what they advertised. Jonathan Bussey was friendly and extremely helpful with financing. More

Super experience ! This was my second purchase from this dealer and the sales, service and overall staff quality and attention to the customer and to detail is outstanding. My salesperson, Greg Bain, this dealer and the sales, service and overall staff quality and attention to the customer and to detail is outstanding. My salesperson, Greg Bain, is absolutely phenomenal ... he listens to the customer and makes car buying or even just looking a pleasant experience. He called within 24 hrs. to ask about how we were liking the purchase too. Can not say enough great things about Greg, about Mark the Gen. Mgr. and the dealership all around ! Don't buy in Chattanooga -- make the 20 min. ride ! You won't be sorry ! More