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345 Reviews of Toyota of Cleveland - Service Center
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December 15, 2015
Computer's down, we can't change your oil. I made an appointment to get an oil change on our Lexus. When I got there I was told they could not change my oil because the computer was down and th I made an appointment to get an oil change on our Lexus. When I got there I was told they could not change my oil because the computer was down and the parts department would not release an oil filter to service without being able to charge it. Are you kidding? Ever heard of cash? Ever heard of trust? These guys are off my list. Wife wanted me to get a $47k TRD 4WD, but I'll get a Ford thank you. Very poor IMHO. More
by Gunner45
Employees Worked With
Susan Tubbs
December 03, 2015
Surprised and Pleased Start of my Matrix did not sound right and no clue what might be the problem. I called on Monday after Thanksgiving asking for an appointment on Tues Start of my Matrix did not sound right and no clue what might be the problem. I called on Monday after Thanksgiving asking for an appointment on Tuesday morning. The Service Advisor turned the key and said 'battery' and I said, "No, I just got a new battery." He said they would check it out. A short time later he came for me and they had replaced the battery which was under warranty at no charge. Toyota of Cleveland takes very good care of my Matrix and I am a happy Toyota owner. More
by betto
Employees Worked With
Anthony Sims
November 02, 2015
another great experience at your service dept. can't thank you enough for your great service to my car. its always done in a timely manner and i always get a free car wash. we really appreciate it. can't thank you enough for your great service to my car. its always done in a timely manner and i always get a free car wash. we really appreciate it. More
by taylor184
Employees Worked With
October 18, 2015
Efficient & businesslike I was in and out for my 10,000 mile checkup before I could even get comfortable in the waiting room. Good job, TOyota of Cleveland! I was in and out for my 10,000 mile checkup before I could even get comfortable in the waiting room. Good job, TOyota of Cleveland! More
by Mimijoy
Employees Worked With
October 05, 2015
Dependable & quick turnaround Each experience has met my expectations and the fast turn time is appreciated. Service after the sale is most likely the main reason people provide r Each experience has met my expectations and the fast turn time is appreciated. Service after the sale is most likely the main reason people provide references to their friends. More
by Mack
Employees Worked With
service department employee
October 02, 2015
excellent experience I have always received excellent service at Toyota of Cleveland. The staff are always friendly and professional. The wait times are appropriate and I have always received excellent service at Toyota of Cleveland. The staff are always friendly and professional. The wait times are appropriate and if they recommend something they always explain the reason and get your approval before proceeding. More
by Bettye1936
Employees Worked With
Richard
September 30, 2015
Professional, courteous, and timely. Always a good experien Professional, courteous, and friendly. Work is always done on time, and correct. I am always able to get an appointment when I need to have my car Professional, courteous, and friendly. Work is always done on time, and correct. I am always able to get an appointment when I need to have my car serviced More
by Corkyi
Employees Worked With
September 21, 2015
GREAT SERVICE Fast and friendly service as expected from Toyota.This is why that I will always buy a Toyota.keep your Toyota all Toyota and it will perform as expec Fast and friendly service as expected from Toyota.This is why that I will always buy a Toyota.keep your Toyota all Toyota and it will perform as expected. More
by Barry
Employees Worked With
September 19, 2015
Tune'er up Dealership staff and techs know their stuff and realize that my time as well as theirs is valuable and in this market these are important traits...tha Dealership staff and techs know their stuff and realize that my time as well as theirs is valuable and in this market these are important traits...that's why I purchased my truck at Toyota of Cleveland and why I only have it serviced by these fine folk. More
by Tacomaman
Employees Worked With
Sean
September 14, 2015
excellent,easy, professional The organized way of structuring the time of the visit made for a smooth service visit from Chattanooga. The service manager delivered the goods with The organized way of structuring the time of the visit made for a smooth service visit from Chattanooga. The service manager delivered the goods with clear directions. More
by Yogi
