Tom Trout
Tom Trout at Toyota of Cleveland

Tom Trout

Service Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

4.9
179 Reviews
4.9

179 Reviews

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179 Reviews of Tom Trout

September 27, 2026

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Employee Rating

Awesome service! Very detailed service technicians who go above and beyond expectations to make sure they take care of all aspects of your concerns. Dropoff is very e More

by alderman365
Service Price Transparency
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Recommend Dealer
Yes
Sep 27, 2026

Toyota of Cleveland responded

Knowing our technicians’ thorough attention to every concern exceeded your expectations is truly rewarding. We’re glad dropping off your Camry felt effortless and our waiting area felt spacious and welcoming. Justin Chretien General Sales Manager 423-664-9715

September 27, 2026

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I was early for my appointment but was taken in right away . I was kept informed as to cost and how long it would take. I also received an insulated tumbler from Mr. Trout . More

by MHP
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Andy Peek

Sep 27, 2026

Toyota of Cleveland responded

We're glad you could be seen promptly and kept informed throughout the service on your Toyota Avalon. Knowing that our updates on cost and timing helped you feel informed means a lot to our service department. It’s rewarding to know you enjoyed the insulated tumbler from one of our team members. Justin Chretien General Sales Manager 423-664-9715

September 23, 2026

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They are very good with making you feel at home. They have serviced my vehicles for over 10 years. More

by brefuerzo
Recommend Dealer
Yes
Sep 23, 2026

Toyota of Cleveland responded

Thank you for the wonderful feedback and for over 10 years of loyalty! We’re glad our team continues to make you feel at home and provide great service for your vehicles. We truly appreciate your continued trust and support!-Toyota of Cleveland

September 19, 2026

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I wouldn't chose any other dealership and their service center. We have bought all of our vehicles with them for a while now. Never have I ever left regretting or questioning anything. Matt Frady is awesom More

by peepawmario13
Service Price Transparency
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Recommend Dealer
Yes
Sep 19, 2026

Toyota of Cleveland responded

Knowing you trust us for both purchases and service means a lot to our team. Our finance team is glad they could help whenever needed, and our service department is pleased scheduling maintenance on your Camry Hybrid was quick and easy. Justin Chretien General Sales Manager 423-664-9715

September 13, 2026

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I have been a customer for Toyota of Cleveland for many years and they are an exceptional dealership especially their service dept. I would highly recommend this dealership to anyone! More

by Donalosi
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Recommend Dealer
Yes
Sep 13, 2026

Toyota of Cleveland responded

After many years of entrusting your QX50 to our service department, hearing your praise is very rewarding. Knowing you would recommend our dealership to others means a lot to our team. Justin Chretien General Sales Manager 423-664-9715

September 12, 2026

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Great product and great staff. Service was quick and professional. I would highly recommend this service department. More

by barry.brakebill
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Reagan

Sep 12, 2026

Toyota of Cleveland responded

We’re glad the service on your Lexus NX 450h+ was quick and professional. Your recommendation means a lot to us. Justin Chretien General Sales Manager 423-664-9715

September 11, 2026

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Great place and people Best place to buy a vehicle and service department is the best More

by JSILVERS114
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Recommend Dealer
Yes
Sep 11, 2026

Toyota of Cleveland responded

Hearing that you consider us the top choice for buying a vehicle and for service means a lot to our team. We’re glad the service on your Tundra lived up to your expectations, and we appreciate your five-star rating. Justin Chretien General Sales Manager 423-664-9715

September 04, 2026

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Always courteous and informative. Answers my questions and offers options when making a decision when appropriate. More

by JUDYCNYE
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Recommend Dealer
Yes
Sep 04, 2026

Toyota of Cleveland responded

Hi Judy! Thank you for highlighting the courtesy and support you consistently receive! We appreciate your business and look forward to seeing you again at Toyota of Cleveland.

September 03, 2026

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Employee Rating

The experience of buying a car at the dealership was a pleasant experience. Everyone involved was very polite and helpful about the purchase. More

by graygibson
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Recommend Dealer
Yes

Other Employees Tagged: Gregg Bain

Sep 03, 2026

Toyota of Cleveland responded

Knowing that everyone made you feel welcome and supported during your service visit for your GMC Yukon is rewarding. Your kind words and five-star rating mean a great deal to our service department. Justin Chretien General Sales Manager 423-664-9715

September 02, 2026

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Employee Rating

I love your warranty manager and would like to cake her out on a date More

by jimmiebrown0559@gmail.com
Service Price Transparency
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Recommend Dealer
Yes
Sep 02, 2026

Toyota of Cleveland responded

Hi Jimmie! Thank you for your confidence in Toyota of Cleveland! We appreciate your business.

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