Tom Trout
Tom Trout at Toyota of Cleveland

Tom Trout

Service Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

4.9
182 Reviews
4.9

182 Reviews

Write a Review

182 Reviews of Tom Trout

October 12, 2026

Dealership Rating
Employee Rating

Everybody is great at this dealership from the service to the sales Kenny Jones is a great person and sales person this is the third car I have bought from him if there is a forth I hope it will be him tha More

by setserservice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 12, 2026

Toyota of Cleveland responded

Thank you for sharing your positive experience! We’re thrilled to hear about your continued loyalty to Kenny, Crystal, and our team. We appreciate your trust in Toyota of Cleveland, and we look forward to serving you in the future.

October 10, 2026

Dealership Rating
Employee Rating

Did not use your dealership, sorry,sure it is a good one ,don't have a toyota More

by WPBROWN1946
Recommend Dealer
Yes
Oct 11, 2026

Toyota of Cleveland responded

Thank you for your feedback! If there are any questions or concerns that we can address for you, please feel free to contact us directly. Thank you, Justin Chretien - GSM - 423-664-9715.

October 05, 2026

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Employee Rating

The service dept is what makes a dealership and how they gain repeat business. Their service dept is second to none and I would highly recommend them to anyone even if they did not purchase a vehicle from More

by Donalosi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 05, 2026

Toyota of Cleveland responded

Hi Donalosi, knowing you trust our service department means a lot to us! We truly appreciate your high recommendation and we look forward to working with you again at Toyota of Cleveland. Safe travels!

September 27, 2026

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Awesome service! Very detailed service technicians who go above and beyond expectations to make sure they take care of all aspects of your concerns. Dropoff is very e More

by alderman365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 27, 2026

Toyota of Cleveland responded

Knowing our technicians’ thorough attention to every concern exceeded your expectations is truly rewarding. We’re glad dropping off your Camry felt effortless and our waiting area felt spacious and welcoming. Justin Chretien General Sales Manager 423-664-9715

September 27, 2026

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Employee Rating

I was early for my appointment but was taken in right away . I was kept informed as to cost and how long it would take. I also received an insulated tumbler from Mr. Trout . More

by MHP
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Peek

Sep 27, 2026

Toyota of Cleveland responded

We're glad you could be seen promptly and kept informed throughout the service on your Toyota Avalon. Knowing that our updates on cost and timing helped you feel informed means a lot to our service department. It’s rewarding to know you enjoyed the insulated tumbler from one of our team members. Justin Chretien General Sales Manager 423-664-9715

September 23, 2026

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Employee Rating

They are very good with making you feel at home. They have serviced my vehicles for over 10 years. More

by brefuerzo
Recommend Dealer
Yes
Sep 23, 2026

Toyota of Cleveland responded

Thank you for the wonderful feedback and for over 10 years of loyalty! We’re glad our team continues to make you feel at home and provide great service for your vehicles. We truly appreciate your continued trust and support!-Toyota of Cleveland

September 19, 2026

Dealership Rating
Employee Rating

I wouldn't chose any other dealership and their service center. We have bought all of our vehicles with them for a while now. Never have I ever left regretting or questioning anything. Matt Frady is awesom More

by peepawmario13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2026

Toyota of Cleveland responded

Knowing you trust us for both purchases and service means a lot to our team. Our finance team is glad they could help whenever needed, and our service department is pleased scheduling maintenance on your Camry Hybrid was quick and easy. Justin Chretien General Sales Manager 423-664-9715

September 13, 2026

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Employee Rating

I have been a customer for Toyota of Cleveland for many years and they are an exceptional dealership especially their service dept. I would highly recommend this dealership to anyone! More

by Donalosi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 13, 2026

Toyota of Cleveland responded

After many years of entrusting your QX50 to our service department, hearing your praise is very rewarding. Knowing you would recommend our dealership to others means a lot to our team. Justin Chretien General Sales Manager 423-664-9715

September 12, 2026

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Employee Rating

Great product and great staff. Service was quick and professional. I would highly recommend this service department. More

by barry.brakebill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Reagan

Sep 12, 2026

Toyota of Cleveland responded

We’re glad the service on your Lexus NX 450h+ was quick and professional. Your recommendation means a lot to us. Justin Chretien General Sales Manager 423-664-9715

September 11, 2026

Dealership Rating
Employee Rating

Great place and people Best place to buy a vehicle and service department is the best More

by JSILVERS114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2026

Toyota of Cleveland responded

Hearing that you consider us the top choice for buying a vehicle and for service means a lot to our team. We’re glad the service on your Tundra lived up to your expectations, and we appreciate your five-star rating. Justin Chretien General Sales Manager 423-664-9715

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