Tom Trout
Tom Trout at Toyota of Cleveland

Tom Trout

Service Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

5.0
147 Reviews
5.0

147 Reviews

Write a Review

147 Reviews of Tom Trout

May 30, 2026

Dealership Rating
Employee Rating

You're service department is awesome 👌 They have been friendly, helpful, and gone above and beyond to make sure our air conditioning was fixed and working perfect. And all covered with the great warranty More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2026

Toyota of Cleveland responded

We’re delighted our service department provided friendly and helpful assistance to get your Subaru Crosstrek Hybrid’s air conditioning running perfectly under warranty. Thank you for recognizing our team’s efforts. We look forward to serving you again. Justin Chretien General Sales Manager 423-664-9715

May 15, 2026

Dealership Rating
Employee Rating

Great service ! Did everything I needed I love how they offer snacks and drinks while you wait . Very friendly and helpful . More

by ANGELGEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2026

Toyota of Cleveland responded

Thank you for bringing your Camry Hybrid in for service and for sharing your positive feedback. We’re glad you enjoyed the snacks and drinks and found our team friendly and helpful. Justin Chretien General Sales Manager 423-664-9715

May 13, 2026

Dealership Rating
Employee Rating

Tom Trout is awesome I always feel like I can trust what they say when I go there. More

by RICEBO1157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2026

Toyota of Cleveland responded

It’s wonderful to hear that Tom earned your trust. We’re happy his advice made your service visit smooth and trustworthy. Thank you for the 5-star rating and for trusting us with your Toyota. Justin Chretien General Sales Manager 423-664-9715

May 11, 2026

Dealership Rating
Employee Rating

Thank you for being considerate of all my needs! I appreciate all of the team! More

by BRITTANYHUGHES0825
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 11, 2026

Toyota of Cleveland responded

We’re delighted to know our team addressed all of your needs during your recent Toyota Highlander purchase. Thank you for acknowledging everyone’s efforts. Let us know if there’s anything else we can help you with. Justin Chretien General Sales Manager 423-664-9715

May 01, 2026

Dealership Rating
Employee Rating

Over the years I've purchased three cars from Toyota of Cleveland. Even though they are 45 miles from my home, I keep coming back. The lservice has been excellent and when I have complaints they have calle More

by DLRWEST55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2026

Toyota of Cleveland responded

It’s wonderful to see your loyalty over three Toyota purchases despite the 45-mile drive. We’re pleased our team’s follow-up calls and service on your Camry resolved any concerns. We look forward to your next visit. Justin Chretien General Sales Manager 423-664-9715

April 12, 2026

Dealership Rating
Employee Rating

Service is always top notch, and I’m always impressed with the quality and reliability of Toyota of Cleveland, I can depend on them to get the job done right and to get me out the door sooner than expect More

by lomo60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Durbin, Andy Peek

Apr 12, 2026

Toyota of Cleveland responded

Thanks for the five stars! We’re pleased our quick, high-quality service on your Toyota Tacoma meets your needs. We look forward to your next visit. Justin Chretien General Sales Manager 423-664-9715

April 11, 2026

Dealership Rating
Employee Rating

This is the 3rd vehicle we have bought from TOC and it’s always been a good experience! More

by Bianca Pierce
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julien Allinder, Josh Howard

Apr 12, 2026

Toyota of Cleveland responded

We’re thrilled to hear that your third Toyota 4Runner purchase with us was another smooth experience. Your continued trust means a lot and we look forward to helping you on your next drive. Justin Chretien General Sales Manager 423-664-9715

April 11, 2026

Dealership Rating
Employee Rating

Salesman very friendly, professional, and attentive. The service department is first class too. I love Toyota of Cleveland and will stop here first in my new car search every time! More

by MPOORE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2026

Toyota of Cleveland responded

It’s fantastic to hear our sales staff and service department provided friendly, professional, and attentive care for your Toyota RAV4 Hybrid. We look forward to your next car search and appreciate you making us your first stop. Thank you for sharing your experience. Justin Chretien General Sales Manager 423-664-9715

April 07, 2026

Dealership Rating
Employee Rating

Friendly Very thorough Easy to make an appointment They explained everything very well and clearly More

by LIDELLEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 07, 2026

Toyota of Cleveland responded

Thank you for highlighting how simple it was to set up your appointment and for mentioning the friendly, thorough care during your Toyota Tacoma service. We’re glad our team could explain every detail clearly. We look forward to helping you with your next visit. Justin Chretien General Sales Manager 423-664-9715

March 26, 2026

Dealership Rating
Employee Rating

Every time I visit Toyota Of Cleveland it is a world class experience. The whole team at Toyota Of Cleveland is amazing More

by CCHOATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Susan Tubbs

Mar 26, 2026

Toyota of Cleveland responded

We’re grateful to have you as a customer! Thank you for choosing Toyota of Cleveland and for sharing your support for our team!

1
...

Dealership Inventory (190 Vehicles)

used 2021 Ford F-150 car, priced at $45,891
2021 Ford F-150
used
Agate Black exterior
Automatic
Four-wheel Drive
used 2015 Honda Odyssey car, priced at $14,890
2015 Honda Odyssey
used
Modern Steel exterior
Automatic
Front-wheel Drive
used 2018 Honda Accord car, priced at $20,890
2018 Honda Accord
used
Silver Metallic exterior
Automatic
Front-wheel Drive
new 2027 Toyota Land Cruiser car, priced at $66,973
2027 Toyota Land Cruiser
new
Ice Cap exterior
Automatic
Four-wheel Drive
used 2026 Toyota Corolla car, priced at $29,890
2026 Toyota Corolla
used
Classic Silver Metallic exterior
Automatic
Front-wheel Drive
used 2024 Hyundai Kona car, priced at $22,893
2024 Hyundai Kona
used
Cyber Gray Metallic exterior
Automatic
Front-wheel Drive