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Tom Trout
Tom Trout at Toyota of Cleveland

Tom Trout

Service Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

4.9
172 Reviews
4.9

172 Reviews

Write a Review

172 Reviews of Tom Trout

September 04, 2026

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Employee Rating

Always courteous and informative. Answers my questions and offers options when making a decision when appropriate. More

by JUDYCNYE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 04, 2026

Toyota of Cleveland responded

Hi Judy! Thank you for highlighting the courtesy and support you consistently receive! We appreciate your business and look forward to seeing you again at Toyota of Cleveland.

September 03, 2026

Dealership Rating
Employee Rating

The experience of buying a car at the dealership was a pleasant experience. Everyone involved was very polite and helpful about the purchase. More

by graygibson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregg Bain

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Sep 03, 2026

Toyota of Cleveland responded

Knowing that everyone made you feel welcome and supported during your service visit for your GMC Yukon is rewarding. Your kind words and five-star rating mean a great deal to our service department. Justin Chretien General Sales Manager 423-664-9715

September 02, 2026

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Employee Rating

I love your warranty manager and would like to cake her out on a date More

by jimmiebrown0559@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monte' Burney, Anthony Durbin, Andy Peek, Susan Tubbs, Matthew Raymond, Angelia Caronia, Michael Hampton, Matthew Reagan, Alison Smith

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Sep 02, 2026

Toyota of Cleveland responded

Hi Jimmie! Thank you for your confidence in Toyota of Cleveland! We appreciate your business.

August 31, 2026

Dealership Rating
Employee Rating

Tom ( Service Manager) & Allison went above and beyond in their efforts to accommodate me and are very customer service oriented More

by markdupell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

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Aug 31, 2026

Toyota of Cleveland responded

Knowing that Tom and Alison went above and beyond to accommodate you during the service on your Grand Highlander Hybrid is rewarding. Your kind words and five-star rating mean a great deal to our service department. Justin Chretien General Sales Manager 423-664-9715

August 30, 2026

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Employee Rating

Amazing dealership! From our salesman to finance to the general manager! We will be back! More

by Cggentry98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Monte' Burney, Shane DeFoor, Justice Goodner, Josh Howard, Angelia Caronia

Print
Aug 30, 2026

Toyota of Cleveland responded

Our team is delighted you enjoyed every step of your experience, from sales through finance to the general manager. Knowing you’ll be back means a lot to us. Justin Chretien General Sales Manager 423-664-9715

August 29, 2026

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Employee Rating

Everyone at the dealership was very polite and helpful. They made the purchasing easy. I would recommend the dealer to other buyers. More

by graygibson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gregg Bain, Justice Goodner

Print
Aug 29, 2026

Toyota of Cleveland responded

Our team enjoyed assisting you with the purchase of your used GMC Yukon. Knowing you found the process straightforward and our team courteous and accommodating means a lot to us. Thank you for recommending our dealership to other buyers. Justin Chretien General Sales Manager 423-664-9715

August 24, 2026

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Employee Rating

Best service department I’ve ever experienced. Everyone was both professional and courteous! I’ll never go anywhere else.. More

by Mick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian

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Aug 24, 2026

Toyota of Cleveland responded

We’re glad our service felt professional and courteous for your Toyota Tacoma Hybrid. Knowing you’ll never go anywhere else means a great deal to our service department. Justin Chretien General Sales Manager 423-664-9715

August 24, 2026

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Employee Rating

Courteous staff, and quick service. Answered all my questions. They even went out of their way to provide me with a courtesy car. I’ll definitely be back. More

by twhill85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia , Can’t remember the service writer, but he was great.

Print
Aug 24, 2026

Toyota of Cleveland responded

Knowing you found our service efficient and our staff welcoming means a lot to our service department. Our team is pleased we could provide a courtesy car during your RAV4 service, and we look forward to welcoming you back. Justin Chretien General Sales Manager 423-664-9715

August 21, 2026

Dealership Rating
Employee Rating

I live in Chattanooga and prefer to drive 20 miles to Cleveland Toyota than deal with Capitol Toyota of Chattanooga. More

by Lonz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Peek, Angelia Caronia, Alison Smith

Print
Aug 23, 2026

Toyota of Cleveland responded

Lonz, we are pleased to hear that we are worth the drive! Thank you for choosing Toyota of Cleveland and for sharing your support!

August 19, 2026

Dealership Rating
Employee Rating

Nice service . Thank you everyone .I will be back for next time. Have bless day. More

by akaraseva3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Durbin, Andy Peek, Angelia Caronia, Michael Hampton, Matthew Reagan, Alison Smith , Luis Mendez

Print
Aug 19, 2026

Toyota of Cleveland responded

Thank you for the five-star rating and for recognizing our service on your Toyota Corolla Cross. We look forward to seeing you again soon. Justin Chretien General Sales Manager 423-664-9715

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