Tom Trout

Absolutely unacceptable experience with my 2017 Toyota Camry A/C diagnosis and service. I brought my car to Toyota because the A/C was blowing hot air, especially while idling or parked. I trusted the de Camry A/C diagnosis and service. I brought my car to Toyota because the A/C was blowing hot air, especially while idling or parked. I trusted the dealership to properly diagnose the issue and provide the right repair. Instead, I ended up paying hundreds of dollars and left with more confusion, no real solution, and serious concerns about the quality of the inspection. Here is what happened: • I was charged for A/C diagnostic and refrigerant related service, but the original problem was not fixed. • I was later told the issue was related to the radiator/cooling fan motors and was quoted a very expensive repair. • Toyota’s own diagnostic paperwork indicated the radiator fan motors needed replacement, so based on that I ordered parts. • After that, I had the vehicle checked again elsewhere, and I was told the fan was working and the diagnosis did not match what Toyota had reported. • Even after Toyota serviced the car, the A/C problem continued. • The next day I also experienced coolant boiling/steam issues and noticed concerns around the coolant level/cap, which raised serious safety concerns for me. • I personally observed that when the car was parked with the hood open, the fan behavior did not match what I expected based on the diagnosis I was given. My biggest disappointment is not just the money I spent, but the lack of confidence this experience created. When a customer comes to a Toyota dealership, they expect accurate diagnosis, careful inspection, and professional service. Instead, I left feeling that I paid for a problem that was not properly identified or resolved. I have always expected better from Toyota. This experience was frustrating, time consuming, and very disappointing. I hope management takes this seriously, reviews the service history carefully, and works toward a fair resolution. More

Report | Print

I have been coming to this dealership for the last 16 years and have always had a positive outcome. I have dealt with the service department since 2010 and they always have good craftsmanship and decent years and have always had a positive outcome. I have dealt with the service department since 2010 and they always have good craftsmanship and decent pricing. Sales has always been good with the last 4 vehicles I have bought just at this dealership. More

by LEO.FERG13 Verified Customer Verified Customer

Report | Print

Great service, In-N-Out, Andy is the man. !! It's always a pleasant visit, enjoy my conversations with Tom T. !! It's always a pleasant visit, enjoy my conversations with Tom T. More

by ALEXANDERWEST Verified Customer Verified Customer

Report | Print

You're service department is awesome 👌 They have been friendly, helpful, and gone above and beyond to make sure our air conditioning was fixed and working perfect. And all covered with the great warranty friendly, helpful, and gone above and beyond to make sure our air conditioning was fixed and working perfect. And all covered with the great warranty we bought. Thanks to everyone involved. More

by Michelle Verified Customer Verified Customer

Report | Print

Great service ! Did everything I needed I love how they offer snacks and drinks while you wait . Very friendly and helpful . Did everything I needed I love how they offer snacks and drinks while you wait . Very friendly and helpful . More

by ANGELGEM Verified Customer Verified Customer

Report | Print

Tom Trout is awesome I always feel like I can trust what they say when I go there. they say when I go there. More

by RICEBO1157 Verified Customer Verified Customer

Report | Print

Thank you for being considerate of all my needs! I appreciate all of the team! I appreciate all of the team! More

by BRITTANYHUGHES0825 Verified Customer Verified Customer

Report | Print

Over the years I've purchased three cars from Toyota of Cleveland. Even though they are 45 miles from my home, I keep coming back. The lservice has been excellent and when I have complaints they have calle Cleveland. Even though they are 45 miles from my home, I keep coming back. The lservice has been excellent and when I have complaints they have called in an effort to resolve the problem. I can't imagine going anywhere else. More

by DLRWEST55 Verified Customer Verified Customer

Report | Print

Service is always top notch, and I’m always impressed with the quality and reliability of Toyota of Cleveland, I can depend on them to get the job done right and to get me out the door sooner than expect with the quality and reliability of Toyota of Cleveland, I can depend on them to get the job done right and to get me out the door sooner than expected, Thanks Guys More

by lomo60 Verified Customer Verified Customer

Report | Print

This is the 3rd vehicle we have bought from TOC and it’s always been a good experience! always been a good experience! More

Report | Print