Tom Trout
Tom Trout at Toyota of Cleveland

Tom Trout

Service Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

4.9
188 Reviews
4.9

188 Reviews

Write a Review

188 Reviews of Tom Trout

November 08, 2026

Dealership Rating
Employee Rating

Always friendly, fast and reasonable. Great environment. and I’m adding these words to meet the 15 word requirement. More

by WYATT8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Peek, Angelia Caronia

Nov 08, 2026

Toyota of Cleveland responded

We're glad our team made service on your Toyota Tundra quick and welcoming. It's also good to hear you enjoyed the atmosphere at our dealership. Justin Chretien General Sales Manager 423-664-9715

November 08, 2026

Dealership Rating
Employee Rating

you all are great as usual andy matthew are true professionals trust is the name of the game and all of you al;ways delieversimply put the best! More

by DBGENTRY54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 08, 2026

Toyota of Cleveland responded

Thank you for the kind words! I'll pass your kudos along to Andy, Matthew, and our team. See you again! -Toyota of Cleveland

November 07, 2026

Dealership Rating
Employee Rating

I would and have recommended this place for great service and the only issue is out of their control "oil prices" going up so service fees are up. More

by DENNIS.GOODINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2026

Toyota of Cleveland responded

Hi Dennis, thank you for recommending Toyota of Cleveland! We appreciate your feedback and understanding. Safe travels!

November 04, 2026

Dealership Rating
Employee Rating

Folks were very nice. Service time was excellent. I even got a snack from them while waiting. More

by Dbelew395
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2026

Toyota of Cleveland responded

We're glad the service on your Toyota Camry was prompt and our team made you feel welcome. Thank you for the five-star rating! Justin Chretien General Sales Manager 423-664-9715

October 31, 2026

Dealership Rating
Employee Rating

Accommodating, took me right away, listened to my needs, kept me informed, even sent me a video of my car as it was serviced. Did not have to wait long and was escorted to a freshly washed car. What more c More

by robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 31, 2026

Toyota of Cleveland responded

From prompt attention to a freshly washed Toyota Corolla Cross Hybrid at pickup, we're glad your service visit went so well. It's rewarding to know our team listened to your needs and kept you informed, including a video of your vehicle during service. Justin Chretien General Sales Manager 423-664-9715

October 25, 2026

Dealership Rating
Employee Rating

We had the truck in 3 times and each time we were told it was fixed and not even 30 minutes down the road our AC unit stopped working, they were kind enough to give us a loaner car so we could keep on with o More

by Christie.johnson80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2026

Toyota of Cleveland responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Toyota of Cleveland. Justin Chretien General Sales Manager 423-664-9715

October 12, 2026

Dealership Rating
Employee Rating

Everybody is great at this dealership from the service to the sales Kenny Jones is a great person and sales person this is the third car I have bought from him if there is a forth I hope it will be him tha More

by setserservice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 12, 2026

Toyota of Cleveland responded

Thank you for sharing your positive experience! We’re thrilled to hear about your continued loyalty to Kenny, Crystal, and our team. We appreciate your trust in Toyota of Cleveland, and we look forward to serving you in the future.

October 10, 2026

Dealership Rating
Employee Rating

Did not use your dealership, sorry,sure it is a good one ,don't have a toyota More

by WPBROWN1946
Recommend Dealer
Yes
Oct 11, 2026

Toyota of Cleveland responded

Thank you for your feedback! If there are any questions or concerns that we can address for you, please feel free to contact us directly. Thank you, Justin Chretien - GSM - 423-664-9715.

October 05, 2026

Dealership Rating
Employee Rating

The service dept is what makes a dealership and how they gain repeat business. Their service dept is second to none and I would highly recommend them to anyone even if they did not purchase a vehicle from More

by Donalosi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 05, 2026

Toyota of Cleveland responded

Hi Donalosi, knowing you trust our service department means a lot to us! We truly appreciate your high recommendation and we look forward to working with you again at Toyota of Cleveland. Safe travels!

September 27, 2026

Dealership Rating
Employee Rating

Awesome service! Very detailed service technicians who go above and beyond expectations to make sure they take care of all aspects of your concerns. Dropoff is very e More

by alderman365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 27, 2026

Toyota of Cleveland responded

Knowing our technicians’ thorough attention to every concern exceeded your expectations is truly rewarding. We’re glad dropping off your Camry felt effortless and our waiting area felt spacious and welcoming. Justin Chretien General Sales Manager 423-664-9715

1
...

Dealership Inventory (183 Vehicles)

used 2023 Ford Mustang car, priced at $38,892
2023 Ford Mustang
used
Iconic Silver Metallic exterior
Automatic
Rear-wheel Drive
used 2022 Audi Q3 car, priced at $26,492
2022 Audi Q3
used
Chronos Gray Metallic exterior
Automatic
All-wheel Drive
used 2024 Toyota Grand Highlander car, priced at $57,890
2024 Toyota Grand Highlander
used
Wind Chill Pearl exterior
Automatic
All-wheel Drive
new 2026 Toyota Tacoma car, priced at $48,209
2026 Toyota Tacoma
new
Wind Chill Pearl exterior
Automatic
Four-wheel Drive
used 2022 Hyundai SANTA CRUZ car, priced at $16,890
2022 Hyundai SANTA CRUZ
used
Sage Gray exterior
Automatic
Front-wheel Drive
used 2021 Toyota Tundra car, priced at $47,890
2021 Toyota Tundra
used
Barcelona Red Metallic exterior
Automatic
Four-wheel Drive