Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
342 Reviews of Toyota of Cleveland - Service Center
Sort by
January 20, 2015
Great dealership...sort of In some ways this is the greatest car dealership I have ever dealt with. I agree with other reviewers..my buying experience six plus years ago was th In some ways this is the greatest car dealership I have ever dealt with. I agree with other reviewers..my buying experience six plus years ago was the best ever. Have had all service work done on my Camry with their service dept since. The service work is great..no problems and never a reason to doubt their integrity. But...they really need to polish some of their customer service details. Ex: about a year ago I went up from Chattanooga for my routine service. Got all the way up there and realized I had left my wallet at home. No problem, I actually had my checkbook. Well yes, it was a problem. No one would take my check without ID...which was in my wallet. This after five years of service visits and buying a car through them. Gee. They also need more loaner cars. Went up yesterday to have some unexpected work done, which ended up almost (long story) requiring an overnight stay. But...no loaner cars left. Who wants to call a friend to drive all the way up to Cleveland to pick you up, only to have to do it all over again the next day?? Again, this is a very good dealership but needs to work on some kinks to make it the great dealership it could be. I also get the feeling the cooperation between service/sales/admin is now what it could be. And they definitely need to give their front line employees more flexibility to make decisions regarding customer service. More
by billfo1
November 13, 2014
TERRIBLE DEALERSHIP Tom Trout is a dirt bag and needs to be fired from the service managers position. He knew Toyota had an excessive oil consumption issue with their 4cy Tom Trout is a dirt bag and needs to be fired from the service managers position. He knew Toyota had an excessive oil consumption issue with their 4cyl engine, yet he choose not to warn any of his customers that their car could run out of oil. More
by 12398765
Employees Worked With
Tom Trout
May 28, 2014
Exceptional Customer Service I brought my 2005 Toyota Prius in for a service. It had 194,669 miles on it. Toyota offered zero per cent and 60 months and I decided to take advant I brought my 2005 Toyota Prius in for a service. It had 194,669 miles on it. Toyota offered zero per cent and 60 months and I decided to take advantage of the offer. Mike Davis was very helpful and answered all of my questions. He was exceptional in arriving at the end result, answering my questions and was not pushy in any way. I do appreciate Mr. Davis and Toyota of Cleveland. More
by cmayfield
September 12, 2013
I wanted a midsize- truck and decided on a Toyota Tacoma after hearing how durable they were. Being from North Carolina, I talked with Asheville and Hendersonville dealers but was not satisfied. Broadning m after hearing how durable they were. Being from North Carolina, I talked with Asheville and Hendersonville dealers but was not satisfied. Broadning my Horizon, Toyota of Cleveland seemed to be worth a visit. Best decision I ever made. There I met with Pete Green and Holly Ivey and we came to a price on the truck and color I wanted. It was not in your inventory, but they researched and found my Dream. Left there a couple days later a happy guy. I continue to bring my Tacoma back for regular scheduled maintenance. The Service Department is courteous, punctual, and professional... Will recommend Toyota of Cleveland as the place to go to all my friends here in Murphy, NC. Thank you and please share this with Pete and Holly. Sincerely, Glen Beaver (beav) More
by glenbeaver
Employees Worked With
Holly Ivey
September 28, 2012
Mark Duncan was great as it was my first time to this dealership for service of a new company leased van. Mark answered all of my questions and concerns with the utmost professionalism. If Mark is typica dealership for service of a new company leased van. Mark answered all of my questions and concerns with the utmost professionalism. If Mark is typical of the kind of employees working at this dealership, then I would highly recommend this dealership to everyone. Keith Cornea More
by Keith Cornea
Employees Worked With
Mark Duncan
September 28, 2012
Toyota of Cleveland has a great service department! Mark Duncan always greets me with a smile & handshake. He takes time to explain the service being performed and the cost involved prior to the work being Duncan always greets me with a smile & handshake. He takes time to explain the service being performed and the cost involved prior to the work being performed. Having Mark at Toyota Cleveland makes my Toyota ownership experience even better! I recommend their service department to my friends without reservation. More
by blessedjourney
Employees Worked With
Mark Duncan
September 24, 2012
The service department was wonderful to deal with. They worked with my schedule and had my vehcile done in record time. They listened to my concerns about what maintenance issues I had. They called and u worked with my schedule and had my vehcile done in record time. They listened to my concerns about what maintenance issues I had. They called and updated me on the progress. I had a 4-5 hour maintenance appointment. Great Job Toyota of Cleveland and Mark Duncan! More
by LORIMGILES
Employees Worked With
MARK DUNCAN
September 07, 2012
I get my Toyota's serviced every 5000 miles and I always get the best service. Phil Bates is usually who waits on me. I will send anyone to Cleveland Toyota who needs service or a new car. get the best service. Phil Bates is usually who waits on me. I will send anyone to Cleveland Toyota who needs service or a new car. More
by tecrane1
September 06, 2012
Excellent service and staff. They set the standard for Toyota. Why waste words? Toyota of Cleveland is skookum; extraordinary; very remarkable; smashing; marvelous; wonderful; bang-up; splendid; rippin Toyota. Why waste words? Toyota of Cleveland is skookum; extraordinary; very remarkable; smashing; marvelous; wonderful; bang-up; splendid; ripping; jim-dandy and cool. More
by dardendo.gmail.com
Employees Worked With
Tom Trout
