Monte' Burney

Toyota of Cleveland respects my time and does excellent work on my car with a complete report. Andy Peak is my service advisor and he is outstanding. work on my car with a complete report. Andy Peak is my service advisor and he is outstanding. More

by ANDYHODES Verified Customer Verified Customer

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Horrible, absolute clowns. They managers are rude and they reach out and assume they know and speak out of ignorance. I had been reaching out about a vehicle and was told thi They managers are rude and they reach out and assume they know and speak out of ignorance. I had been reaching out about a vehicle and was told this dealership had one and try reaching out. I reached out and was told the vehicle was showing reserved as today and when I asked why because I had been reaching out for a few days and then the story said it changed to it had been reserved for a while, Ok fine I get it. Just did not understand how or why the story changed. That being said it made me upset, then I get an unsolicited call from their used car manager Joey was outright nasty, "he wanted to clear up any inconsistencies" then gets rude when Im explaining what happened and keeps saying we've been completely transparent about this, instead of actually listening to what I was saying. I WAS NOT trying to get them to sell me a vehicle that they had already promised to someone else., and I did appreciate the way he spoke to me like I was expecting that cause I wasn't, but he was very rude. I attempted to call the store and speak rio GM and asked for him, but then the new car manager Mike gets on the phone and what a joke, I asked if he knew the situation and he says yeah you want us to sell you a Tacoma, I said no he says a Tundra and I said no, he says ok what car , and then says you want us to sell you are car we aren't to sell you. I said no and it was obvious he was trying to take a call and didn't know the facts because he didn't even know the kind of car I was calling about and he raised his voice on the phone with me and started speaking nasty to me so I hung up on him. I had been going to this dealership for service as they are my local dealership and I've had Toyota Camrys and 4 Runners all life. This has lost you a regular customer, not because of a misunderstanding over a cars availability but because of the way your management team speaks to customers when they assumed I was calling trying to get them to sell me a car that was promised to someone else. That's not why I was calling, so dont assume. I was trying to figure out what happened but because you assumed I wanted you to sell me the car you automatically started the conversation in defense mode and on guard instead of being open to discussing. You've lost a regular every day customer too More

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Looking for a new ride? Go see Alfred at Toyota of Cleveland! He’s honest, hardworking, and genuinely cares about his customers. He made the process simple and enjoyable. I Go see Alfred at Toyota of Cleveland! He’s honest, hardworking, and genuinely cares about his customers. He made the process simple and enjoyable. I couldn’t be happier with my experience! More

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Best auto dealership in the Tri-state area. Excellent selection. Competitive pricing. Puts customer concerns first, making sure all my concerns were met (and I had several!) Excellent selection. Competitive pricing. Puts customer concerns first, making sure all my concerns were met (and I had several!) More

by russell25 Verified Customer Verified Customer

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Thank you for being considerate of all my needs! I appreciate all of the team! I appreciate all of the team! More

by BRITTANYHUGHES0825 Verified Customer Verified Customer

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Great service and extremely accommodating. Matthew and everyone at ToC went above and beyond to help us get the vehicle we were looking for! Matthew and everyone at ToC went above and beyond to help us get the vehicle we were looking for! More

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Austin was wonderful! Very knowledgeable, not pushy, allowed us to make a decision in our own time and space. He is so pleasant and really took care of us well. We would r Very knowledgeable, not pushy, allowed us to make a decision in our own time and space. He is so pleasant and really took care of us well. We would recommend him to anyone who might be interested in car shopping. More

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Everyone from the receptionist, Makayla, I think was her name, to Michael, to Cameron went above and beyond to help me. Best experience I’ve ever had with an auto dealer, by far. name, to Michael, to Cameron went above and beyond to help me. Best experience I’ve ever had with an auto dealer, by far. More

by BDKELLY81 Verified Customer Verified Customer

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Cleveland Toyota went above and beyond for our new car purchase. Daegan Harris was amazing!! Thank you so much. I will highly recommend to anyone looking for a car. purchase. Daegan Harris was amazing!! Thank you so much. I will highly recommend to anyone looking for a car. More

by KATHIE609 Verified Customer Verified Customer

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I could not have asked for any better help, service and support than what my family received from this dealership. On a Saturday evening most dealerships would not have anyone around to help. Matthew and support than what my family received from this dealership. On a Saturday evening most dealerships would not have anyone around to help. Matthew and Jordan were very welcoming, helpful and accommodating during a stressful car situation. My car had to be towed to this repair garage and I was worried I was going to be stranded for 2 days, 3 hours from home, with my 11 year old son. The entire dealership was generous and friendly. My son and I were both visibly upset. Jordan and Matthew gave my son a hat, water bottle and allowed me to use one of their cars to get us home until my car could be repaired. It is truly remarkable how quickly and easily they turned an overwhelming situation into one that made things easier to get through. Not everyone would be that caring, kind and understanding. When you buy a vehicle you want to make sure that you buy one from a dealership like this one. My family has always bought new cars from reputable dealerships, I know the value of a good dealership. I will not forget how well I have been treated throughout this experience. More

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