Toyota of Cool Springs

From the minute we first drove up to the lot and met Jim, our experience was focused on us and remained very service oriented through the purchase. Jim understood what we were looking for, and not having it our experience was focused on us and remained very service oriented through the purchase. Jim understood what we were looking for, and not having it immediately on the lot, he found a way to continue working with us and secure the vehicle we wanted. When it was easy and convenient to text, we texted, and when it was better for a voice call, we talked and conversed via phone. Overall, one of the best new car purchasing experiences that we've had. More

From initial contact online all the way through to delivery, the experience was absolutely amazing! Met all my needs. delivery, the experience was absolutely amazing! Met all my needs. More

Alan made the purchase of my new Rav4 very transparent and easy. He was extremely responsive to my inquiries over email/text and gave me a great OTD online on a factory-ordered the configuration I was loo and easy. He was extremely responsive to my inquiries over email/text and gave me a great OTD online on a factory-ordered the configuration I was looking for. Upon pickup, nothing extra was pushed by Alan - he upheld what was negotiated, and I upheld my end. I am still in disbelief this was possible and on a Toyota no less. I highly recommend reaching out to Alan if in the market for a new vehicle. More

We just picked up our new RAV4 Hybrid. T of Cool Springs went out of the way to modify the build order for a vehicle in production, removing options we didn't want and getting the color T of Cool Springs went out of the way to modify the build order for a vehicle in production, removing options we didn't want and getting the color we did. Even better, this vehicle was produced at the Toyota plant in Georgetown, Kentucky. Time from order to receipt of the vehicle was about a month, and our salesman, Jimmie Gile kept us updated on the progress frequently. The only negative about this transaction was that we had to drive over 100 miles round trip, twice, to complete the purchase. I would gladly do this again. Thank you Jimmie and the crew at Toyota of Cool Springs. More

Al Rich is a miracle worker. I called him in a bind and he worked magic. I feel like everyone should work with him. The process was super smooth and I am eternally grateful. I called him in a bind and he worked magic. I feel like everyone should work with him. The process was super smooth and I am eternally grateful. More

⚠️ Warning: Do NOT go to Toyota of Cool Springs! ⚠️ I traded in my 2023 Tundra 1794 for a2025 RAV4 while waiting on recall service. The next day I tried to cancel, but the dealership refused. The ⚠️ I traded in my 2023 Tundra 1794 for a2025 RAV4 while waiting on recall service. The next day I tried to cancel, but the dealership refused. They marked up my Tundra by $5,000 and said I’d have to buy it back at the higher price plus taxes and fees. They also told me I’d have to pay all dealer fees again if I wanted to switch back. In the end, they only offered to buy back the RAV4 if I agreed to lose another $5,000 in fees — and I’d still have to wait 2–3 weeks for a check. In just ONE day, I lost thousands while they profited. This dealership does not stand behind its deals and takes advantage of customers. More

I enjoyed working with Alan. He was responsive, personal and paid attention to the details. He was responsive, personal and paid attention to the details. More

I truly appreciate everything Alan did to make my car-buying experience such a positive one. I had my toddler with me throughout the entire process, and Alan was incredibly patient, kind, and underst car-buying experience such a positive one. I had my toddler with me throughout the entire process, and Alan was incredibly patient, kind, and understanding. He never made me feel rushed and always took the time to explain everything clearly. His professionalism, honesty, and calm attitude made a big difference. It’s rare to find someone so thoughtful and dedicated—thank you, Alan, for going above and beyond! More

Purchasing was a painless process, Alan is very professional and just wants to see you happy with your vehicle. professional and just wants to see you happy with your vehicle. More

Alan is the best! He’s very knowledgeable and extremely responsive. I swapped out my lease and the whole process was a breeze. He’s very knowledgeable and extremely responsive. I swapped out my lease and the whole process was a breeze. More