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Toyota of Cool Springs

Franklin, TN

4.7
1,012 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 1,012 reviews

March 05, 2026

Another good experience for me buying from Toyota of Cool Springs. Alan was great to work with and helpful with everything I needed. I’ve always had good experiences at this dealership! More

by Cmjones901
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2026 -

Toyota of Cool Springs responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At Toyota of Cool Springs we are always striving to do better than your last visit.

February 27, 2026

Great customer experience. Lobby and customer lounge was comfortable and clean. The staff was friendly and helpful. More

by Chavis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2026 -

Toyota of Cool Springs responded

Hi, we are so happy to read such a great review about Toyota of Cool Springs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 21, 2026

My husband and I recently purchased a 4 Runner Limited using the Costco program. Jimmie Gile assisted us through the entire process. We were very happy with the price, the information Jimmie shared, the r More

by Janet
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Han
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2026 -

Toyota of Cool Springs responded

Hello Janet, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 15, 2026

I have purchased 3 vehicles from Alan. He is always helpful, friendly, straight forward and never pushy. The service department is always great when I come for basic maintenance. I give th More

by Rebeccagiselle.hair
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rycine Ellison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Blacksmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Kinsman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2026 -

Toyota of Cool Springs responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

February 11, 2026

My experience was the least painful car purchase I have ever had. Thanks to Jim for going above and beyond to ensure that I got into the car I wanted. More

by oars_leaden69
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2026 -

Toyota of Cool Springs responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 11, 2026

I had the pleasure of working with Jimmie Gile on my recent purchase. It was a great experience. Jimmie is a no pressure salesman. Very knowledgeable on the products. He treats his customers with respec More

by rjbrandenburg
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2026 -

Toyota of Cool Springs responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 07, 2026

Service focused. Definitely "superman." No pressure sales approach with a vibrant personality. The experience was great. More

by Matt B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2026 -

Toyota of Cool Springs responded

Hi Matt, we are glad we could help. Please don't hesitate to reach out if there's anything additional we can do for you.

February 05, 2026

Alan is as high level as it’s gets! Great experience all the way around! More

by dustintaylorc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Ashmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2026 -

Toyota of Cool Springs responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

February 04, 2026

I had an excellent experience purchasing a new 2026 Toyota Highlander Limited from Toyota of Cool Springs. From start to finish, Jim made the process smooth, professional, and genuinely enjoyable. H More

by Thomas Martin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2026 -

Toyota of Cool Springs responded

Hi Thomas, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 20, 2026

We purchased our Camry from Alan. He was really helpful and knowledgeable. Both he and Cool Springs Toyota were great to work with. More

by David.efries
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2026 -

Toyota of Cool Springs responded

Hi David, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. Until the next time we meet, take care!