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Toyota of Cool Springs

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.8
893 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 893 reviews

March 08, 2024

Toyota of Cool Springs makes the car buying experience comfortable, stress free and well informed. I didn’t feel pressured and they made me feel at home. I’d suggest this location to anyone looking to buy More

by mrdarrellj76
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Helpful
February 28, 2024

Alan was great! !!!! He made everything so good for us. He helped me with my stroke and heart attack More

by jeffandtinadurham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny
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Mar 02, 2024 -

Toyota of Cool Springs responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

Helpful
February 27, 2024

Smooth and easy process through the entire process. They had good communication and weren’t too pushy. It’s nice when someone listens to what you actually want rather than pushing something that doesn’ More

by carsonpearce56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Garcia
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Mar 02, 2024 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Helpful
February 25, 2024

Excelente servicio, siempre amables y atentos, Denis Gracias Hermano por tu ayuda siempre muy amable y servicial 👏👏👍👍🫡🫡 100% recomendado More

by Alfredo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denis Turcios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Toyota of Cool Springs responded

Hola Alfredo, ¡estamos muy contentos de poder brindarte una experiencia positiva! ¡Gracias por la recomendación y que tengas un día increíble!

Helpful
February 23, 2024

Denis was great. He helped me out with everything I needed and more. Being the first time I finance a vehicle I didn’t know what I was getting into but Denis laid eve More

by Juliogm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denis Turcios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Nuzzo 5 Stars
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Feb 27, 2024 -

Toyota of Cool Springs responded

Hi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

Helpful
February 17, 2024

Alan "Superman" was kind and help me find the right vehicle close to my budget. Got a barely used truck and I'm happy with it. Thank you Alan ! More

by ginoacanessa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah
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Feb 23, 2024 -

Toyota of Cool Springs responded

Hi, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

Helpful
February 16, 2024

Alan and the other guys at the dealership made a real effort to get me in this new (used) CR-V, despite less than ideal circumstances with my trade-in. I was in and out of the dealership in less than 5 More

by Bennett B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Hun was knowledgeable and quick.
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Feb 23, 2024 -

Toyota of Cool Springs responded

Hello Bennett, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We hope you have a great day!

Helpful
February 13, 2024

I was very impressed with the staff and the treatment they gave us. They are truly awesome and set the bar high for all dealerships. More

by lumpylfb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Turcios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Toyota of Cool Springs responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
February 13, 2024

I was there for a service today and Alan went above and beyond to take care of me by getting me in a new vehicle! Love! More

by Rebeccagiselle.hair
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denzel Petway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adama Murriel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Blacksmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Toyota of Cool Springs responded

Hi, we're so glad that we were able to go above and beyond your expectations! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

Helpful
February 09, 2024

Highly recommend Dennis. He helped my daughter purchase her first car and she is so happy. More

by landskristina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denis Turcios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Toyota of Cool Springs responded

Hello, we're glad to hear our staff took such great care of you! Here at Toyota of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

Helpful
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